I am in the same position as the person who commented before me. My friend and I got to Cancun and waited on our shuttle for 20 minutes. It was too hot to just be standing outside in the 98 degree heat with jet lag and our American, long pant long sleeve clothes on. (When we got on the plane it was not even 50 degrees) The driver was extremely late, although the guy with our sign and our plane were on time. Then he told us he was taking us to Sunset Royal, instead of the Ocean Spa, where we were scheduled to stay. Upon arrival we found out that all 3 of the other resorts were closed and that was the only one open so we had to stay there. It would have been nice to have received a phone call letting us know before we traveled there. We paid an extra $99 a night for all inclusive.. and we were promised all meals and drinks at ANY restuarant or bar in ANY of the hotels.. well since they were closed we had to choose between the two restuarants at the Royal. Then we were also informed that we could only eat Italian one night and lobster one night. Neither of us wanted lobster and they told us too bad, we could not trade it. So we were screwed out of at least 4 restuarants we had to choose from when we booked and the "eat and drink anything for free" phrase was a con. Not to mention when we signed up over the phone for all inclusive, several months earlier, we were promised a "yacht cruise" and "a day at the spa" HA who were we kidding. We did not get any type of cruise.. and our day at the spa was at our expense. They gave us a coupon for $30 off select services. The cheapest thing was $60, so we would still have to pay $30 (in U.S. dollars), but those things were already on sale for $25. Therefore, any normal customer would receive it cheaper than I could with my coupon, because you could not use a coupon on the special. It was a total rip off. We complained about it and eventually paid $24 a person plus tip for a couple of things they had on sale. While we were there, they opened up the Sunset Lagoon. There was supposed to be a boat running from one hotel to the other every 20 minutes. Somehow, they changed that to every 30 minutes. And one time we went to catch it and they said it stopped running at 4 p.m. Also, the shuttle van that goes from Lagoon to Royal changed their schedule to every one or two hours instead of 30 minutes, once again screwing us up. We had to catch buses a few times since their promised transportation fell thru.
Now, location was good, I agree. However, I also agree that it was not even close to 5 stars. The place was a wreck on the inside. The rooms look like some cheap $50/night room in Myrtle Beach or something. The bath tub looked absolutely disgusting. I was like nooooo way! Thank goodness I brought my own Clorox wipes!! Not to mention, the overhead light was out.
The pool was tiny. I thought for sure there was another pool or two somewhere else since that one was so small, but there wasn't. Well, the sister resorts (that were included in the package) had pools.. but wait.. they were all closed! So yes, we were stuck with a tiny pool!
They said irons and ironing boards were in all the rooms.. NOT OURS.. and when we called to ask for one.. they said they would bring it right up but we waited 30 mins and it never came, so we left with wrinkled clothes. Then, when we returned, they had laid it on a table and knocked over a strawberry daq. all over our beach bag and the clothes inside. There was a sticky mess down the side of the counter and in the floor, but the cup was magically gone. I remembered leaving it on the table, so I knew that was exactly what the pretty pinkish red mess was!
And yes, the 90 minute presentation took us like 7 hours LITERALLY!!! Allll day long.. we started at 8:30 a.m. and did not end until after 3:30. Once we said no, we were hassled by 3 other people. Everyone was giving us different figures and it was so confusing, but we were like NO NO NO and they keep asking you questions and will not take no for an answer! Finally, I told them if they wanted to buy it for me, I always like presents, if not have a good life but their 90 minutes was long gone and I wanted to get to the beach and enjoy the sun.
I am pretty sure there are a few more things that I could go on and on about.. like the food being less than appetizing.. but I will stop there. You get the picture.. these people lie and scam you over and over.. it is not an awesome resort at all, do not waste your money to get lied to, cheated, and ripped off!!!
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