On June 8th we´ve checked-in in the Oasis Hotel at 3 p.m. after 1 hour of qeue, due to an apparent reduction of personnel, as we heard from the person who greeted us at the front desk. We had to sign some papers and, apparently, one of them was about a fee applied to the safety box. No-one explained to us the existence of an additional fee… The room they assigned us had a humid odor, the linen was not clean and the rest of the infrastructure was not well maintained, except for the beautiful gardens.
During night time, after having gone to the beach, we had a shower and found ourselves with the disgusting surprise that water had a foul smell, exactly like a decomposed egg. Even though we let water run for 30 minutes (2 people showered), that odor persisted. On the same day we arrived, immediately after that episode, we went to the reception desk to inform what had happened. We were told that they had ¨a purification system¨ and that we had to ¨let water run for a while¨ (please note that 2 people showered and that water ran for 30 minutes). The only solution we were offered was to move us to the Gran Oasis or to the beach front building for a daily rate of 75 US$ and 50 US$ per person, respectively. Even though we had a budget that allowed us to spend that extra money - but we didn’t -, we do not think it is a proper or logic reply to the problem given that if the structure has a technical failure, the hotel should offer a proper solution.
The hotel has a policy that greets all students arriving for spring break and school trips, not contemplating the fact that families and couples also must coexist with young adolescents. As we were told ¨this building is a student building¨. Every night there was a disgusting show of 18 year-olds drinking, shouting, etc, in the lobby, pool area and room areas. Obviously, sleeping was an “adventure”… We do not think these adolescents should be banned from coming, but the hotel should contemplate other accommodation facilities for families that come here to find some peace and relax.
When we asked for a supervisor to attend our problems no one showed up. As a consequence, we asked for a “complaint book” and instead we were given a piece of plain paper claiming that “it was hotel policy”…
The only thing that made our stay a little bit better was the bar and restaurant personnel. They are nice, always happy, and willing to help you with anything, even though they work double shifts and deal with disgusting guests.
We absolutely DO NOT RECOMMEND this hotel… Four star hotel, that’s definitively not true! It lacks what it takes to gain those stars!!! Do not believe the pictures you see in its website: you´ll find yourself with a nasty surprise!

This was our 5th trip to Cancun/Mayan Riveria. We've stayed at nicer resorts, but then again - we spent more than three times what we paid for this trip. This is not a luxury resort, but we more than comfortably enjoyed ourselves. Would I stay here again? If the price was right, then yes. I think we'll upgrade to the Grand next time to see the difference. We were in phase 2, but phase 1 was closed. The best part of the trip was the service!!!! Everyone went out of their way to thank us for being there. I'm pretty sure the staff talked amongst themselves, because servers and bartenders always knew who we were. FYI-we weren't drunk obnoxious kids and would leave a dollar here and there. No one seemed to expect tips and were very grateful since we did try to tip. I'm glad we read the reviews after we booked!

Check in-
quick and easy. I noticed that we were the quickest to get to our rooms, even though others had gotten there first. I also noticed that others were rude and snippy. I know everyone is tired from flying, airports, and customs-but people everywhere will go out of their way to help nice and polite people first!
Room-
clean and comfortable. The beds aren't as hard as some of the others we've had. Good size bathroom.
Beach-
I stayed at the Oasis back in 2005 and yes the beach is smaller from hurricane damage and erosion, but all the resorts have the same issue. It's still beautiful and relaxing.
Pool-
Had quiet sections and fun sections. Activities Staff were great about trying to get you involved, but left you alone when you wanted to just lay out. Peacocks roam all over along with lizards.
Food-
Brazilian steakhouse is awesome!!! We loved it so much that we went several times. We did check out all the other restaurants and buffet. Food was ok to yum! Our least favorite was the sushi place, but we loved the thai, mediterean, & mexican. Beach snack shack had surprisingly good burgers. We really liked that you don't need reservations, very nice when you're on vacation.
Staff-
Best service we've had!!! So courteous and helpful!!! Housekeeping was fine, we used the safe, but would leave petty cash or IPODS out sometimes.
Wierd Smell-
Yuck! It was on our 4th and 6th days. We noticed that those were the same days that everywhere smelled like rotten eggs. Did it have something to do with the sound and sewer? It always faintly smells like that in Cancun near the sound, but we did notice the smell was stronger outside the resort on the same days it bothered us in our room and back lobby.

Oasis Cancun was the most dissapointing trip i've ever been on. I am a university student & this was a spring break trip for me & my friends. We read all the bad reviews about this place and dismissed them thinking we would have a good time anyway. WE WERE WRONG. The bad reviews on the this site are 100% accurate. I am not a picky person, all i wanted was a beach to lay on. & they couldnt even deliver that.

1) the beachs you see in the pictures are not actually there. these are old pictures from before the hurricane wiped out their beaches. the beach was the biggest dissapointment, and we had to walk 20 min to get to a place where we could actually lie on the sand without the waves crashing over us.
2) our rooms were disgusting. if you like staying in aprison this is the place for you. there was no lamps, no paintings no anything. just white walls to stare at. they REEKED of mold, the smell has still not come out of my suitcase a YEAR LATER. our bathroom looked okay upon arriving. we soon found out that we could not shower in our shower because the water reeked so bad of sewage. we would come out of the shower smelling like we had just fell in an outhouse. it was absolutly disgusting.
3) if you were hoping to lay on the beach or by the pool on a lawn chair or towl think again. unless you wanna get up at 6am to grab either. i didnt get a lawn chair the whole week i was there and unless i came early early i had to wait an hour to get a towl as well.
4) food was terrible. i lived off pasta the whole week because everything else was disgusting. the buffet never got refilled so if you didnt come the minute it opened you were out of luck for food. and if you wanted something cooked on the grill...your gonna have to wait in the hour long lineup because theres only one person who mans the grill.

So my best advice is just not to go here at all. i wasted alot of money. if you are getting a really good price for this trip then maybe i would say go for it but i paid a ridiculous amount because it was spring break & it was with breakaway tours. so thats the best warning i can give anyone going here. dont be expecting too much at all.

This is the 1st time I was glad to come home from a vacation!
My husband and I went for our anniversary, and let's just say we will never
forget it, and not for good reasons. The food was the worst we have ever
had except for one place (Caryes). We were sick everyday from something
we had eaten. The place was filled with under age kids partying all night
at the one bar in the lobby( the only one open after 6:00pm). And when I say under age I mean young!!( some of these kids looked about 15 or 16 yrs
old. All night long people were running up and down the halls until 5:00am! Our phone would ring around 3:00am. We had to upgrade our wrist bands so we could go to the bar in Grand Oasis , which was more adult an upscale.
They charge you for your safe $3.50 a day. Half way through our trip
management called, and told us they lost our confirmation and expected
us to leave that day. Tried calling our travel company( Cheap Carriebean) with the emergency numbers they gave us,but could not get through! The lobby and halls were very hot and smelled of sewage.Birds and flies were all over the food and also the food was unrefrigerated or iced. My husband while in the mens room saw employees leave without washing their hands!!
I would not call this a 3 star resort, more like 1/2 - 1 star. Take peso's they
cheat you on converting your dollars big time. Also beware of the time share
vultures!! They are everywhere, in aiport at your resort they will hound you,
and will get your room number and claim to be from the hotel or your travel
agent rep, and even call your room repeatedly!! On a good note all of the
staff were very nice and helpful except the bartenders.