We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Oasis Cancun and Cancun?

We'll send you updates with the latest deals, reviews and articles for Oasis Cancun and Cancun each week.

  • Save Oasis Cancun
  • E-mail this page
BOOK NOW! ABS:HotelCheckRates-d250961?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_BOOKNOW

Oasis Cancun: Traveler Reviews


Hotel class 3.0 of 5
Back to Oasis Cancun
Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Find Cheap Flights to Cancun

Reviews you can trust

55% Do not recommend
2.5 of 5 stars 1,904 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (1,904)
[ Date ] [ Rating ]
Marlene was very rude!

Oasis Cancun

Save Review
2 of 5 stars
Jtvaldez   1 contribution
houston
Jun 24, 2009 | Trip type: Friends getaway
1/1 found this review helpful

I recently stayed here and I must say you get what you pay for. The all inclusive part is pretty nice however the rooms are not that great. They feel very humid and spell muggy. The front desk staff is not helpful. Our room had to get changed because after several hours of asking the front desk for help (upon our arrival)-nobody help fix our ac. In the second room the bathroom was giving us problems and our television set did not work. We were fine with this because we barely spent time in our room. However, the straw that broke the camels back was when an ignorant employee named Marlene refused to work with is when we explained how my fiance lost his wristband that allowed him access to the hotel. She stuck to her policy and tried to charge us $100 USD to replace it. That would have been fine until she proceeded to say that I was calling her stupid because I simply was asking her to please try to understand our situation and help us out. She also tried to accuse us of trying to sell the bracelet on the internet if she gave us another one. She offended my when she said "If you are calling me stupid (which I did not!) then what does that make you?" Just know that at this hotel- the customer is not always right and they are the first to let you know it.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2009
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since June 22, 2009
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d250961?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $272 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Only go if your not for the quality...Watch out for the scam.. Read this..

Oasis Cancun

Save Review
2 of 5 stars
bkelley9008   1 contribution
Iowa
Jun 18, 2009 | Trip type: Friends getaway
1/1 found this review helpful

WOW is all i gotta say. The room service is pathetic. I did not get room service for 3 straight days. I called 4 times for towels and they did not come till the next day. My friends bedroom had a water leak in it. The outside of the hotel is good. If your a partier you should go. The restraunts are good. One thing to watch out for is the insurance bracelet. They say if your under 25 than you have to pay it, it is 27 bucks. But we met ppl down there that asked where it was in writing and they wrote something up in spanish. Its a huge scam so don't pay it. They complained about it enough and got off without paying it. They also never once washed our sheets the whole time we were there.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 18_24
  • Member since June 18, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d250961?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $272 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Better than Expected

Oasis Cancun

Save Review
4 of 5 stars
Galstonlad   7 contributions
Toronto
Jun 15, 2009 | Trip type: Couples
6/8 found this review helpful

We just came back from our really, really cheap vacation to the Oasis Cancun and I can honestly say that 95% of all the negative reviews are people complaining for the sake of complaining.
I did see a coulpe of negatives that I can verify however, The buffet food was less than good and the fact that there is only the lobby bar open after 6pm is a little irritating.
Now the good. We were one of the first to be checked in and it was a little slow but we did get the exact room that was requested. The room was really nice, plenty big with a view of the ocean and a bit of the pool. The tub drained really slowly after a shower but who cares about that anyway. We never did rent the safe and only locked up our suitcase when we left. I did leave a $5 tip out for the maid on the first day and she never even took it, not until the second day when I actually had to hand it to her did she take it quite gratefully. Nice bed and it was cleaned nicely every day.
The food at the restaraunts was pretty good and the best by far was the sushi (wilma rolls) followed by the steakhouse.
Drinks were good and you CAN get drunk, and thats from personal experience (Hurricanes, not sure what is in it but a bubba keg full will erase all of your memories from that night).
The pool is where the action is, pool volleyball ect.. and was always great, games all the time and a good staff, especially Jesus.
The beach has huge rocks along the shoreline that were exposed from the hurricanes, but you can walk down the beach a little north to swim if you want, I really can't fault the hotel for what nature did. The sand is nice and white, a few vendors that hit you up as you were coming off the stairs but after that they never bothered you. One guy looked so thirsty at the end of the day I got him a beer, water and a hot dog and he gave me a necklace without asking.
Never did golf at the course out front, it looked kinda rough to say the least.
The nightlife in Cancun is crazy!! The foam party is really wild from what I remember of the first half (That was the night I drank hurricanes).
It is SO expensive to go out though, between $20 - $50 to get in anywhere but it is an expierience that shouldn't be missed.
Take the bus everywhere, it's cheap and comes every couple of minutes. Never book tours through the hotel!!! We went to Xel-Ha and we booked with a guy at a booth outside of Coco Bongo's named Hawaii, what was $132 in the hotel and $99 online was $87 from him. The tour company picked us up at the hotel and dropped us off there at the end of the day, it is a wonderful place and is worth the trip.

Was the place perfect? No. Was it worth it? Yes. Would I recommend it? If the price was right, absolutly!!
If you want a relaxing vacation and are going there to get some rest then DON'T. This hotel isn't that place and doesn't profess to be.
If you want to have a good time and have a good time during the day and go to the clubs at night, this is a great, cheap place to spend your days and sleep (or pass out) at night.
Take it for what it is and don't expect it to be something it isn't and you will have a good time.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25_34
  • Member since September 10, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d250961?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $272 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Room burglarized by someone with hotel key

Oasis Cancun

Save Review
1 of 5 stars
turistaChicago   1 contribution
Chicago
Jun 15, 2009
1/2 found this review helpful

My son, who recently graduated from high school, went on a trip arranged by a high school graduate touring company to Cancun and stayed at the pre-arranged Oasis Cancun Hotel. The third night there, he and his roomates came back to their ransacked room - money, cameras, cell phones, chargers, clothes, etc. were stolen. The rooms have a regular key. When calling from the States to follow up on the incident, I was constantly transferred, unable to get the hotel manager's name or even speak with him/her - and I speak Spanish. Hotel security blamed the incident on my son's traveling companions - who had no access to the room. It was rumored there were four other room break-ins within that same week. While incidents like this do happen, the lack or hotel cooperation and communication and lousy security investigation should make travelers think twice before staying here. My son and his traveling companions even had to demand another room - rather than the hotel just offering to move them.

  • My ratings for this hotel
    • 1 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Large Group/Tour
  • Age group 35_49
  • Member since August 12, 2004
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d250961?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $272 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Only stay here if you will spend a very limited amount of time in the room.

Oasis Cancun

Save Review
2 of 5 stars
reyna_samantha   1 contribution
Connecticut
Jun 15, 2009 | Trip type: Couples
4/4 found this review helpful

This review will be short and extremely helpful. Only one restaurant on property is good (Thai). We requested extra towels three days in a row, they never arrived and we ended up swiping them from a cleaning cart. There are prehistoric bidets in the bathrooms that are rusty and you can imagine contracting tetanus just looking at them. Yes this place is cheap, yes it is in the hotel zone, I did have a good time because of the excursions we had booked, but no I would not stay at this hotel again. This review is pure fact and no opinion. I would be embarrassed to recommend this place to a friend or family.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since June 15, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d250961?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $272 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Write Your Own Hotel Review

Been to Oasis Cancun? Share your experiences!

Write a Review
Add Photos
Add Videos
Travelers Who Viewed This Property Also Viewed
Location: Cancun, Yucatan Peninsula
$319*
Check Rates ABS:HotelCheckRates-d566509?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Location: Cancun, Yucatan Peninsula
$498*
Check Rates ABS:HotelCheckRates-d154444?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Location: Cancun, Yucatan Peninsula
$274*
Check Rates ABS:HotelCheckRates-d483094?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
*Average price

Do You Own Oasis Cancun?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owners' Center
  • Add Photo
  • Add Video

Oasis Cancun Also Known As

  • Oasis Cancun Hotel
  • Cancun Oasis Hotel
  • Cancun Oasis
  • Oasis Cancun Mexico
  • Oasis Cancun Resort
  • Oasis Hotel Cancun
  • Hotel Oasis Cancun
Address: Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico