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Oasis Cancun: Traveler Reviews


Hotel class 3.0 of 5
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Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico
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55% Do not recommend
2.5 of 5 stars 1,904 reviews
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I would never stay here again!

Oasis Cancun

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2 of 5 stars
chenique   1 contribution
Dallas
Jul 1, 2009 | Trip type: Couples
2/2 found this review helpful

I agree with almost all the reviews about the Oasis Cancun. We arrived to the hotel the air conditioner in our room did not work and there was ants. Upon complaining to the front desk we where switched to another room but not because of the broken a/c but because the maintinance guy told the front desk that there was ants in the room ( I guess they thought that we where lying ). The next room a/c was alittle better so we accpeted that and bought a fan the next day at the local Wal-Mart while out sight seeing. I think that it is a poor excuse that everyone keep saying I guess you get what you pay for because when I chose this hotel it was not just based on the price but also on the pictures and what the hotel portrayed about itself. Nothing look like the pictures as a matter of fact the pictures that Oasis use are actually pictures of the Grand Oasis (not the same hotel but next door but Oasis guess cannot use the services of this hotel without a fee). So overall to me I was not happy with the cleaness, or services of the Oasis Cancun Hotel they are under staffed but continue to book the hotel to capacity.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since July 01, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $272 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
No Problems At All ! ! !

Oasis Cancun

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5 of 5 stars
NewJerseyJerseyite   1 contribution
New Jersey
Jul 1, 2009 | Trip type: Couples
0/2 found this review helpful

My wife and I got back yesterday from 5 days at the Oasis. We experienced not one problem the whole time we were there. The food was good,the service was excellent.Yes,the rooms were a little old and a bit musty,but you need to remember,this is a hotel right on the beach,and it has been there for quite some time.There were a ton of kids ages 15-20 and they were just experiencing time away from mommy and daddy,probably for the first time,but they were no trouble at all,other than the late,late night noise. Most were very polite kids.The beach had a lot of rocks from the hurricane,but there was plenty of room for the chairs they set up and swimming. The water is absolutely beautiful,with kickin waves.Bring plenty of 1 dollar bills to tip the workers and you will be treated like gold.We tipped 2 dollars to everyone,bartenders,housekeeping,bellboys,anyone who helped us.These people work for tips and 2 dollars goes a long way for them. phase 1 bartender,ABRAHAM, he is the best,one awesome bartender.Are you going here to sit in your room,or relax and have a good time ?Overall,it was a wonderful experience,and we are going back next month. I recommend it to anyone willing to tip here and there.Remember what you are paying to go there. WELL WORTH IT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since July 01, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $272 (year-round)
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A So-So Stay

Oasis Cancun

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3 of 5 stars
ArkansasRazor12   1 contribution
Arkansas
Jul 1, 2009 | Trip type: Couples
1/1 found this review helpful

Me and my boyfriend just recently returned from the Oasis Cancun. The hotel has both ups and downs. The upsides of the hotel is that it is cheap. If you get the all inclusive package, you can defintaly get your moneys worth and more, just because you can eat and drink as much as you want. The pool and the beach are also very nice. The pool is almost always very clean and has different games throughout (pool volleyball, etc) and the beach is very beautiful and relaxing. There are quite a few rocks along the beach, but there are places with just sand to the extreme right and left of the Oasis. The food at the hotel was decent, but far from great. The best restaurant there is the Thai place. They serve great food for lunch and early dinner. I believe that the best place for dinner is the Meditteranian place. The buffet has alot of variety, but nothing really tastes all that great. We never good find a decent breakfast while we were there. It is fairly easy to get a drink at the bar during the early and mid part of the day, but after 5 or 6, it is almost impossible because there is only one bar open and that is in the lobby of the hotel. The drinks themselves are good, but they are not the strongest. Now to the rooms. The rooms, in my opinion, were terrible. Everything on the beds smelled like they were soured and the tile floors were really sticky. The water in the shower and sinks smelled terrible and the toilet and urinal thing were not in the best shape. The TV only gets 2 stations in English, one of which is an all movie channel. We never got anything stolen, but we also rented the in-room safe, which was like $3.50 USD a day. If you dont want the maid in your room while you are gone, which we didnt, just keep the sign on the outside of your door to the "sleep" side and they wont even come in (at least they didnt the whole 6 days we were there). All in all, this hotel is for the people who dont really care about what their room is like or relaxing, but it is definately for those who want to party and go to the bars. So if you are going to have a nice relaxing vacation at a resort, this is not the hotel I would recommend!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since July 01, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $272 (year-round)
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Truly rethink staying here!!

Oasis Cancun

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1 of 5 stars
vally1129   1 contribution
Virginia Beach
Jun 28, 2009 | Trip type: Couples
2/2 found this review helpful

Very short and sweet. The rooms suck they have no Clock, Iron, TV Remote, PHONE, or any other basic basic things you find at the most run down motel. You might get these things if you're lucky in a day or two. The food is disgusting, and my husband and I eat ANYTHING. I've never written a review before but really felt it was necessary to write one about this poop hole. We had three couples all together EACH of us needed to get new rooms for various reasons no AC, the lock on the door wouldn't work. Awful.. On top of all this my husband sliced his foot open in the pool because it's falling apart, he bled a ridiculous amount IN THE POOL and they ignored it. A girl vomited in the pool and they ignored it...A child pooped in the pool and they ignored it!!!! The NEXT day another guy sliced his foot open in the pool I will post pictures once they are loaded. OH and it took us 3 yes 3 HOURS to check in. If you are fresh out of high school and don't give a crap what your room looks or smells like and just want to drink a retarded amount then yes stay here. If you are looking for a relaxing fun vacation no no no no no. There are 18 year olds everywhere drunk and out of control. (I am only 20 but this was annoying to even me I couldn't imagine my family staying here)

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since June 28, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $272 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Marlene was very rude!

Oasis Cancun

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2 of 5 stars
Jtvaldez   1 contribution
houston
Jun 24, 2009 | Trip type: Friends getaway
1/1 found this review helpful

I recently stayed here and I must say you get what you pay for. The all inclusive part is pretty nice however the rooms are not that great. They feel very humid and spell muggy. The front desk staff is not helpful. Our room had to get changed because after several hours of asking the front desk for help (upon our arrival)-nobody help fix our ac. In the second room the bathroom was giving us problems and our television set did not work. We were fine with this because we barely spent time in our room. However, the straw that broke the camels back was when an ignorant employee named Marlene refused to work with is when we explained how my fiance lost his wristband that allowed him access to the hotel. She stuck to her policy and tried to charge us $100 USD to replace it. That would have been fine until she proceeded to say that I was calling her stupid because I simply was asking her to please try to understand our situation and help us out. She also tried to accuse us of trying to sell the bracelet on the internet if she gave us another one. She offended my when she said "If you are calling me stupid (which I did not!) then what does that make you?" Just know that at this hotel- the customer is not always right and they are the first to let you know it.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2009
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since June 22, 2009
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Check Rates ABS:HotelCheckRates-d250961?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $272 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Oasis Cancun Also Known As

  • Oasis Cancun Hotel
  • Cancun Oasis Hotel
  • Cancun Oasis
  • Oasis Cancun Mexico
  • Oasis Cancun Resort
  • Oasis Hotel Cancun
  • Hotel Oasis Cancun
Address: Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico