we are very easy to please and don't ask for much, but : hotel staffs only concern was selling time shares not guest service. If you decline they will not even acknowledge you are there. The room had water leak from ceiling ,water all over the floor. Only one key would unlock the door,and we could not get another one. No maid service for three out four nights, and when they did service our room a pair of shoes were stolen. There was very little a.c. . There is no beach front only rocks, very dangerous. M. Vick--Port Arthur,T.X.

I don't even know where to begin. This place is definitely not for someone looking for a nice relaxing vacation. We had to move rooms 3 different times due to either the AC not working, door lock broken, NO running water, sitting water in both the bathroom & room and finally the patio door wouldn't even close. This place was such a disappointment, I did not feel valued as a customer one bit. We purchased the lock box key to protect our valuables and still the staff went into our suitcase (which was packed & zipped up every single day we left the room) and stole my husbands shoes. After confronting the manager about it he just said we should have locked them up if they were expensive. I would highly recommend spending a little more just to not deal with the headache. It would be perfect for the high schoolers who are just trying to party as that was the majority of the travelers there.

I agree with almost all the reviews about the Oasis Cancun. We arrived to the hotel the air conditioner in our room did not work and there was ants. Upon complaining to the front desk we where switched to another room but not because of the broken a/c but because the maintinance guy told the front desk that there was ants in the room ( I guess they thought that we where lying ). The next room a/c was alittle better so we accpeted that and bought a fan the next day at the local Wal-Mart while out sight seeing. I think that it is a poor excuse that everyone keep saying I guess you get what you pay for because when I chose this hotel it was not just based on the price but also on the pictures and what the hotel portrayed about itself. Nothing look like the pictures as a matter of fact the pictures that Oasis use are actually pictures of the Grand Oasis (not the same hotel but next door but Oasis guess cannot use the services of this hotel without a fee). So overall to me I was not happy with the cleaness, or services of the Oasis Cancun Hotel they are under staffed but continue to book the hotel to capacity.

My wife and I got back yesterday from 5 days at the Oasis. We experienced not one problem the whole time we were there. The food was good,the service was excellent.Yes,the rooms were a little old and a bit musty,but you need to remember,this is a hotel right on the beach,and it has been there for quite some time.There were a ton of kids ages 15-20 and they were just experiencing time away from mommy and daddy,probably for the first time,but they were no trouble at all,other than the late,late night noise. Most were very polite kids.The beach had a lot of rocks from the hurricane,but there was plenty of room for the chairs they set up and swimming. The water is absolutely beautiful,with kickin waves.Bring plenty of 1 dollar bills to tip the workers and you will be treated like gold.We tipped 2 dollars to everyone,bartenders,housekeeping,bellboys,anyone who helped us.These people work for tips and 2 dollars goes a long way for them. phase 1 bartender,ABRAHAM, he is the best,one awesome bartender.Are you going here to sit in your room,or relax and have a good time ?Overall,it was a wonderful experience,and we are going back next month. I recommend it to anyone willing to tip here and there.Remember what you are paying to go there. WELL WORTH IT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!