First of all, you go check-in and surprise theres a 27 dlls "insurance fee" for every person under the age of 25, you have to pay the fee, you cant leave you credit card as a waranty, then since they are not properly staffed you carry your own bags to your room, you get to your room and oh surprise "THE AIR CONDITIONING DOESNT WORK" In june, in cancun, no air conditioning??? im already back home and im still waiting for it to be fixed, after that, u go to the bathroom, your sitting in the toilet and theres a hole on the ceiling, yes, a big hole, i could see the water lines, im not even gonna describe how much it sucks to dry your sunburned body with their towels.
Now we move on to the food, the buffet tastes like plastic, even the soda tastes like it has water in it, being there i found out form a friend of mine who lives there that the food they give there is bought one day before expiration date, so its cheaper for them, "THEY ARE ALMOST GIVING US EXPIRED FOOD" no wonder it tastes so bad.
The alcohol, oh my god, first of all i only recognize one brand out of ALL the different types of alcohol i saw, and thats CORONA, other than that i have no idea what cheap alcohol i was drinking.
And for all u BACHELORS, if you hook up in a club or wherever and you wanna bring the girl back to your hotel room guess what? "YOU CANT" unless you pay the amount of $50 dlls per person, and they can only stay till 9 am, otherwise its another 50 dlls so they can stay during the day.
And if all this wasnt enough the customer service they provide is NON EXISTENT, i have been to many places in the world and stayed in many hotels, and this one is BY FAR THE WORSE

Do your self a favor, go to another hotel

we are very easy to please and don't ask for much, but : hotel staffs only concern was selling time shares not guest service. If you decline they will not even acknowledge you are there. The room had water leak from ceiling ,water all over the floor. Only one key would unlock the door,and we could not get another one. No maid service for three out four nights, and when they did service our room a pair of shoes were stolen. There was very little a.c. . There is no beach front only rocks, very dangerous. M. Vick--Port Arthur,T.X.

I don't even know where to begin. This place is definitely not for someone looking for a nice relaxing vacation. We had to move rooms 3 different times due to either the AC not working, door lock broken, NO running water, sitting water in both the bathroom & room and finally the patio door wouldn't even close. This place was such a disappointment, I did not feel valued as a customer one bit. We purchased the lock box key to protect our valuables and still the staff went into our suitcase (which was packed & zipped up every single day we left the room) and stole my husbands shoes. After confronting the manager about it he just said we should have locked them up if they were expensive. I would highly recommend spending a little more just to not deal with the headache. It would be perfect for the high schoolers who are just trying to party as that was the majority of the travelers there.

I agree with almost all the reviews about the Oasis Cancun. We arrived to the hotel the air conditioner in our room did not work and there was ants. Upon complaining to the front desk we where switched to another room but not because of the broken a/c but because the maintinance guy told the front desk that there was ants in the room ( I guess they thought that we where lying ). The next room a/c was alittle better so we accpeted that and bought a fan the next day at the local Wal-Mart while out sight seeing. I think that it is a poor excuse that everyone keep saying I guess you get what you pay for because when I chose this hotel it was not just based on the price but also on the pictures and what the hotel portrayed about itself. Nothing look like the pictures as a matter of fact the pictures that Oasis use are actually pictures of the Grand Oasis (not the same hotel but next door but Oasis guess cannot use the services of this hotel without a fee). So overall to me I was not happy with the cleaness, or services of the Oasis Cancun Hotel they are under staffed but continue to book the hotel to capacity.