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Oasis Cancun: Traveler Reviews


Hotel class 3.0 of 5
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Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico
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55% Do not recommend
2.5 of 5 stars 1,903 reviews
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Great time, great service

Oasis Cancun

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3 of 5 stars
rodeomom21   1 contribution
ohio
Jul 8, 2009 | Trip type: Family
1/3 found this review helpful

We read all the reviews before we went and were a little nervous. The ONLY bad part about our trip was the beach and we were expecting it. When we arrived we were checked right in and very quickly. Unfortunately only 1 of our 2 rooms was ready (the other wouldn't be ready for 1/2 hour) but that wasn't a big deal. They tried to set up the 90 minute talk in the morning and we said no thank you and were never bothered again. Our rooms had great a/c, plenty of towels every day and good maid service. Every day the bed was made up decoratively. The pool was spotless and the entertainment staff was great. The food was very good and we never got sick. I'm a transplant recipient with a very low immune system so if there were any issues I would have gotten sick and I never did. The restaurant staff were always right there to refill your glass or remove your plate. We never had an issue at the bar, Lines moved very quickly, even at the pool bar. For what we paid, I thought it was wonderful. I'm wondering what building those who had issues stayed in. We were in Phase II on the 5th floor. Never had a noise issue. We were way down at the end. Also wondering who others booked with. We were with Apple and everything went so smoothly.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Age group 35_49
  • Member since June 12, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $271 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
I would never stay here again, if you're from NYC - get as far away as you can from this place"

Oasis Cancun

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2 of 5 stars
mh77mh77   11 contributions
mh77
Jul 8, 2009 | Trip type: Couples
2/2 found this review helpful

We booked this hotel at the 70% off rate just to get out of NYC for the weekend. I'm still trying to decide if it was worht it or not EVEN at 70% off.
The rooms are just ok, nothing fancy - big plus...comfortable beds.
Our room was cleaned, it was ready on time, no lines to check in, decent balcony, spacious enough, decent bathroom (nothing fancy)....
However, the people at this resort are quite possibly from every trailor park across the United States. I've never seen so many fat tatooed people in one place in my whole life. I would never bring children to this resort. The food is a new level of terrible. The lines for the buffetts are always 15-20 minutes long no matter what time of day you are trying to eat. The pool smells like urine, probably because everyone is using it as a toilet. The liqour that is included in the all-inclusive package is so watered down that it takes you about 10 drinks to even get a head change.
Suggestions - pay a little more and stay at a nicer hotel down the strip or if you want to get away from the trailor trash...stay in Playa del Carmen or Riviera Maya.

  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25_34
  • Member since November 13, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $271 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
BELIEVE WHAT YOU READ!

Oasis Cancun

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2 of 5 stars
tnhorses   2 contributions
Unionville, Tennessee
Jul 7, 2009 | Trip type: Couples
1/1 found this review helpful

First of all, I was unsure about all the negativity listed on some reviews when I booked our vacation here at the Oasis Cancun. I thought, well, some people are very picky and not easy to please....well, that's not the case. We aren't picky people either (we even camp out in a tent to give you an example). SO, to make a long story short. This place sucked bad. We had to move to a different room the first night because they put us in a room right above the huge generators that run ALL THE TIME, very noisy. Then our next room didn't have good A/C, no soap, wash clothes or hair dryer. We asked 4 times for wash clothes and they kept bringing us hand towels. And never soap. So we found a maid's cart and asked for one. Then she gave us soap. After 3 days, finally called again for a hair dryer and got one....ugh. The water is just about the grossest! Smells like well water and never felt clean after showering. You would think after taking a shower from a hot day you would at least cool off....NOPE the A/C felt like a fan only. Very musty and damp all the time in the room. We didn't stay much in the room, but this was the time we needed to re-coop and cool off. We didn't wanna seem to complainy so we just stayed in the same room and road it out.

The food was terrible. If we didn't get to the restaurants before it opened, you may as well count on at least a 2 hour wait. Rediculous.....there were lines to get in the buffet also...so we just decided to go and eat elsewhere just about every night. Would recommend Margaritaville, Casa Magueya, Bubba Gumps and an excellent Italian rest. Itallianos. DO NOT go to Market 28. Waste of time and money. We went there and bought Coasters for $16USD...that was after bartering, they originally wanted $20USD...went to the mall and paid $8.50USD for the exact same thing. Don't waste your time going down to Market 28. Not very clean and not too many can speak english.

We walked up to the pool bar and first thing I smelled was PUKE! UGH...i just wanna a drink, but NOPE, no more. The pool water was really nasty, felt worse than lake water, oily and it was dirty.

We were very disappointed and will NEVER stay here again....but the saying goes, You Get What You Pay For. Perfect place for 18 year olds just out of high school...but nothing else. Can't relax here if that's the kind of vacation you're looking for. Don't waste your money. My opinion is even if the Mexican economy is hurting, before they put all these good deals to get people to come there and spend OUR hard earned money to vacation there, they should make sure they have the STAFF to make it a good stay also.

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  • My ratings for this hotel
    • 3 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35_49
  • Member since June 20, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $271 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Never go here, it is that cheap of a trip for a reason........

Oasis Cancun

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1 of 5 stars
rudy1102   1 contribution
Houston
Jul 7, 2009 | Trip type: Friends getaway
2/2 found this review helpful

This place is horrible. Everything is bad, EVERYTHING. When we first get there and walk in the resort to check in we are told that are room is not ready and that we are going to have to wait until 5 pm, and that we are going to have to be charged 27 dollars since we are under 30. So we (was with a group of 14 people) tell tham that we are not going to pay this and to get there manager to explain this are told that the manager was not there and that we had to pay them cash to get in our room. We still stood our ground and they finally told us that it was for people that are under 25 and not 30. When we finally get into our room the AC is broke, the sheets are dirty, and the bathroom stinks. We by not means did not expect this place to be a 5 star resort, but i mean we had to go cuss out the front desk to get clean towels, and they were still wet when they gave us some. The food is horrible as well, and you can almost forget about eating there at night, the line at every place to eat is like an hour long because there are only about 3 place to eat unless your in the GRAND Oasis. The "Club" at the resort is 30 bucks to get in and the drinks suck as well, like not liquor, or watered down. If you do end up going here and staying i would suggest bringing your own fan because you will be hot the whole time, and for you to go across the street and rent a scooter (30 bucks for 24 hours) and go and eat at some nicer places downtown. Also do not rent the lock box in the room for sure because if you lose you key there is no way for them to get in it unless they drill it out, and it is going to cost you atleast 75 bucks cash. The beach sucks behind the resort, drug dealers, and guys trying to get you to buy prostitutes are all over the place.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 25_34
  • Member since July 07, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d250961?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $271 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Don't even think about this place!!!!!

Oasis Cancun

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1 of 5 stars
Brushfam7   1 contribution
Brushfam7
Jul 6, 2009 | Trip type: Family
2/2 found this review helpful

this is a terrible place for anyone looking to have relaxation and family time.....it is an unorganised and dirty resort......i had an awful vacation and happy to be home! dont waste your money!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 25_34
  • Member since July 06, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d250961?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $271 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Oasis Cancun Also Known As

  • Oasis Cancun Hotel
  • Cancun Oasis Hotel
  • Cancun Oasis
  • Oasis Cancun Mexico
  • Oasis Cancun Resort
  • Oasis Hotel Cancun
  • Hotel Oasis Cancun
Address: Boulevard Kukulkan, Km 16.5 | Zona Hotelera, Cancun 77500, Mexico