This place was, without overstating, a disgrace to Cancun. It should be shut down and sued. We arrived there, having booked to stay there for a week, to be told by the man at reception that they had no reservation for us, despite me showing him the receipt.I had to wait an hour before the manager decided to show up, who told me the same thing, that there were no rooms left, and then refused to speak to me. We eventually had to contact Airtours who had to find us alternate accomodation, but we were then told we could stay there for one night.DIRTY, DUSTY ROOM, BROKEN AIR CONDITIONING, AWFUL SMELL, GLASS IN THE POOL, UNCOOKED FOOD, RIPPED BED, all made it a 'wonderful' place.
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