We got a cheap deal to this hell hole, my advice is don't do it spend a little more. This hotel fronts as a 4* our travel rep even laughed at this and said it was a 2* at most he said it was the same as a $30 room in America.
On arrival the staff were rude, we had no help with our bags and the lift was broken. There were no lights on in the hallways and there were mounds of food left sitting on a bin outside our room.
We thought our room was like a cave, all white with lumps on the walls. Facilities are basic free cheap soap and ancient frayed towels.
The water that come out of our tap was often brown and made a lovely screaming noise as it come out.
Our first room had a chunk of broken glass next to the pillow! wires hanging out of the wall and paint all over the mirror. The towels were brown and frayed so much that they looked like the hulks pants. Our second room wasn't much better.
We went down to the pool and found it no better there, the water was freezing and very unclean my partner got an ear infection from it. The pool did not get cleaned during our stay and it had a foam of scum on it fron the dirt. The pool was often surrounded by staffs family they took up the tiny sitting area and smoked all day. The floor near the pool was covered in fish bones and bottle tops, it was foul.
Our beds were solid concrete bases with a matress on top and stained sheets.
We complained relentlessly to get out of here and in the end paid to go to the hotel zone for our last 4 nights.
The only good thing about this place is that wal mart was a ten minute walk and you were near the locals.
If you have children beware there is broken glass everywhere the windows on the 2nd floor were cracked and if you leant on them they could fall through, not safe for a little one.
The bus stop was around the corner we used it everyday to escape the hotel. My advice is unless you are a backpacker or need to do mexico on the cheap then stay away and do not book with FLEETWAY TRAVEL!

Other peoples reviews made me think twice before I went but the hotel was just fine. Room was clean, bathroom was cool. Bartender was nice.
It wasnt spectacular but wasnt bad either. Only a few blocks from the bus station so that was nice.

basically, that's the message we received from the female and male working the front desk at the time. We booked through Expedia and were supposed to be in a large deluxe suite and receive free standard rate meals. the female receptionist just shook her head while looking over the itinery and then commenced writing up what she was going to give us instead, which was not the deluxe room and there would be no free meals....not while she was on watch, anyway. we requested her to phone expedia for clarification and again she shook her head and basically tried to hand over the key to an inferior room and while doing so informed us that meals would cost us 100 pesos each if we wanted to include meals. at that point we decided to try staying somewhere where the service and rooms were great which was el rey del caribe. note: we had pre-booked these places and had no idea what they were going to be like in advance except by what others had said on trip advisor, etc. el rey did indeed have a room for us and it just happened to be the room we stayed in before and it was all very inviting and comfortable. summary: there are lots of great places in mexico to stay at and wonderful mexican people to meet, however, once in awhile one can be unlucky but we just have to make the best of it. afterall, we're on vacation....right :)

I admitted that I chose Xbalamque because I wanted to save some money. However, please take my advice that do not book with this hotel regardless what discount rate you get.

1. The hotel staff was rude and very unfriendly. With other hotels, the rule is "service first, then get tips". With Xbalamque, tip has to come first, and you might not even get the service you request.

2. The hallway was so dark as someone has posted in one of the previous comments. The hotel tried to save some electric, so the light was only turned on at the area where you're at. There were mosquitos everywhere.

3. I stayed in room 209, and everything was so terrible. There was dark, brown water [or who knows what it really is] all over the floor next to the toilets. There was a standing shower right next to the toilet, and again, there was brown water all over the floor in the shower. Please see my pictures

4. There was no remote control for the television. Even though there were quite many tv channels, I could not sit in front of the television to change them. Thus, having a tivi in the room was quite useless.

5. The table was so dirty with scratches.

6. No small refrigerator, iron, nor hair dryer in the room at all.


I understand that "you get what you paid for". However, paying $50/night to get a room with services like this is not worth the saving. Last but not least, how the hotel was ranked "4 star" is still a mystery to many others. In this case, it's probably the ranking according to the local residents or its own staff, NOT the hotel standard ranking for tourism.