My brother and our wives booked Snorkeling Mis-Adventures on Oct-14 and every day it was canceled at the last minute, preventing us from other excursions. On our last day, most every one on the boat felt this was no coincidence as it was their last chance to get their money from us, we were told the trip was on. Here is a recap of the day:
1) The pickup was 35 minutes late and it turns out we could have walked there in 5 minutes down the beach from Secrets.
2) I am an avid snorkeler and a certified diver so I was disappointed to learn that life jackets were required. You cannot dive down and observe the sea life......not that it mattered.
3) We got to our first stop and the visibility was no more than 2-3 feet!! It was so poor that you could not see any coral or fish.
4) Back on the boat most everyone was annoyed that the trip was not canceled and we all paid $75 each.
At this point we asked to be taken back to the beach. 16 of the 20 people on our boat returned after the first swim. We met with Rudy and told him there was no visibility and asked for a refund. He said " That is your problem". Lunch was ready so we said we would eat then walk back to our resort and he said we had to wait an hour for the second boat to come back. We walked back to our resort and enjoyed the rest of the day there.
In summary, we brought our own gear, had no drinks or food, snorkeled briefly at the first stop and still had to pay. I understand that they cannot control the visibility but the trip should not have gone out that day. A few other couples had no choice but to stay as their resort was far away and Rudy would not transport them back. The worst part was how Rudy was very rude to everyone and did not care that we were unsatisfied. I must say we were all polite to him and when I left I told him to look for my review on Trip Advisor!!
I filed a complaint with Juan at Olympus Tours. I forget to mention the feces floating around. Translating that to Juan was funny! Juan was great and very concerned so I do not hold him accountable for our bad day with Rudy.
Save your money and rent a car, drive down to Talum and snorkel there. HAve lunch at ZAMAS on the beach....the best fish anywhere.
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