Let me begin by saying I DO NOT SWIM! But with it being my honeymoon, I wanted to be supportive of my new husbands desire to snorkel.
The agent at Sun Palace strongly recommended this tour and we decided to go with it. We chose the longer tour even though it was our last vacation day. The van picked us up on time and we had a short trip to the site. We were greeted by Raul who explainded to us hen the vans would be back to pick us up and how the tour would be broken down.
A 40min swim in 3-6ft deep water where most of the fish would be, a 40min swim in 10-14ft deep water, 2hr lunch on the beach and then another 40min swim (if you wanted to go) We were quickly given our gear and seperated into 2 groups on 2 boats. Each boat had apprx. 15 people on each. Our tour guide Reuben said that was a small group, but the size felt just right to me.
We loaded onto two boats and on the ride the proper way to use the gear was explained. The ride took about 7 minutes. As soon as it was time to get in the water I freaked out. I managed to climb in the water but that was as far as I got. Our tour guide Reuben told me he'd help me back on the boat as soon as he dealt with someone having a bigger attack. While I was waiting he wanted me to get used to having my face in the water with the mask, but dont worry...I'm coming. For what felt like an eternity he put me off about getting back in the boat...I GET IT! Reuben wasnt going to let me back on the boat! Reuben got in the water, took my hand and held my hand the ENTIRE TIME. He never let me go and he never let me get back on that boat and I am so thankful because it was a beautiful experience. Under water he pointed out all of the diff. coral, fish and stingrays. It was great.
Back on their beach we were served a lunch that exceeded our expectations. Grilled fish, pork tamales, baked chicken and dont forget the Tequilla! the tour boat goes out a 3rd time for whoever is interested.
Unlike most tours we've been on, the staff didnt beg endlessly for tips. They ask once and thats it. We felt this tour was well worth the $70pp.

My brother and our wives booked Snorkeling Mis-Adventures on Oct-14 and every day it was canceled at the last minute, preventing us from other excursions. On our last day, most every one on the boat felt this was no coincidence as it was their last chance to get their money from us, we were told the trip was on. Here is a recap of the day:
1) The pickup was 35 minutes late and it turns out we could have walked there in 5 minutes down the beach from Secrets.
2) I am an avid snorkeler and a certified diver so I was disappointed to learn that life jackets were required. You cannot dive down and observe the sea life......not that it mattered.
3) We got to our first stop and the visibility was no more than 2-3 feet!! It was so poor that you could not see any coral or fish.
4) Back on the boat most everyone was annoyed that the trip was not canceled and we all paid $75 each.

At this point we asked to be taken back to the beach. 16 of the 20 people on our boat returned after the first swim. We met with Rudy and told him there was no visibility and asked for a refund. He said " That is your problem". Lunch was ready so we said we would eat then walk back to our resort and he said we had to wait an hour for the second boat to come back. We walked back to our resort and enjoyed the rest of the day there.

In summary, we brought our own gear, had no drinks or food, snorkeled briefly at the first stop and still had to pay. I understand that they cannot control the visibility but the trip should not have gone out that day. A few other couples had no choice but to stay as their resort was far away and Rudy would not transport them back. The worst part was how Rudy was very rude to everyone and did not care that we were unsatisfied. I must say we were all polite to him and when I left I told him to look for my review on Trip Advisor!!

I filed a complaint with Juan at Olympus Tours. I forget to mention the feces floating around. Translating that to Juan was funny! Juan was great and very concerned so I do not hold him accountable for our bad day with Rudy.

Save your money and rent a car, drive down to Talum and snorkel there. HAve lunch at ZAMAS on the beach....the best fish anywhere.

My boyfriend wanted to go snorkeling. He had a good idea of where: Cozmel. However, our tour advisor told us the best would be snorkeling adventure in Port. Morelos. He gave us an option of a morning or afternoon trip. The afternoon trip was ten dollars more buy included drinks and lunch. We choose the afternoon trip to sleep in a little bit. It was suppose to be from 10 to 4. we had dinner reservations at 6:30p. We arrived on time. The beach was behind a bumpy dirt road. We arrived with five other vans full of people. The host told us that we could not use our sunscreen unless it was biodegradable. He then told us that reef tax was $3 even though we were told $2. After we got our wrist bands, which stated tax was $2.15, we went to see the price of sunscreen. A tiny bottle was $9. There wasn't enough to cover just one of us. After getting our gear, We got ready then started to load the boats. The boats were divided into english and spanish. The plan was to snorkel in two places (A deep reef and a shallow reef), eat, and go out for one more time. A boat engine wouldn't work so we had to tow them even-though they were still at shore and there were many other boats. The first places we went my googles and lifejacket were both broken and i couldn't see anything. We had to follow the guy from our boat. People were getting hit by fins and running into one another. You were only there for many 10 mins at most. We went to the second place. I finally got my gear fixed. The second stop was just like the first however i could finally see. I saw dead coral everywhere and hardly any fish. The boat we were towing ran into our boat and hit two women and myself. The captain of the boat was in the front of the boat and didn't warn any of us. We went in for lunch. We spent more time on the beach then in the water. Lunch was very good. We stayed on the beach for three or more hours. We finally went our for last stop. They took us back to the shallow place! We were finally done and it took forever to actually load us into the vans. We barely made it in time for our dinner.

We had a great tour but then realized that we had been terribly ripped off. The tour costs $50, as advertised on their website, pamphlets and via the phone, however, when they directly "convert" pesos to charge you it comes out to much more, which we didnt realize until we got our credit card bills back in the states! Even worse, when confronted, Cancun Mermaid DENIED that their price was $50! Apparently they only advertise it as $50 to be competitive with other trips and then once you are on the tour decide to charge you whatever they want. I would have recommended this tour had it not been for this overcharge and subsequent terrible treatment by the company when called out on it. Because of this, I would go with any other company as Cancun Mermaid are scam artists!