I stayed at this resort with my boyfriend 6/12/09-6/17/09. It was overall a very good experience. This was our first time in Mexico and have never stayed at a "resort" before. We had a lagoon view deluxe king room that was in the 3rd tower on the 2nd floor. This hotel is very easy on the eyes but not easy on the soles of your feet. Like stated before, there is a lot of walking required to get around. The pool area is quite nice and we were able to get a palapa bed every time we went to the pool. The hotel was not fully occupied though. There werent very many people there and thus it got really dead after the sun starts to set. The good news is that it isnt hard to get to some action just difficult to make up your mind. During our stay 2-3 of the restaurants were closed which forced us to have to find dinner or lunch elsewhere every meal. The bus does stop right in front of the hotel entrance but it is a five minute walk from the front door to the bus stop and up or down about 60 stairs. El Shrimp Bucket across the street was good food and the BBQ Bacon shrimp was AWESOME. The Store Manager Luis was extremely hospitable and the keg of beer at your table is good for the beer lovers. I do want to warn people about the so called "Concierge" desk. As soon as you check in there will be someone waiting behind you that snuck up while you weren't looking that will try to usher you over to the two concierge desks that sit smack in the middle of the walkway forcing you to walk past one of them to get to your room. Don't get suckered into the free welcome breakfast offer, there trying to sell you something. What you probably will need is the "Hospitality" desk. If you arranged round trip transportation through Bestday (which I highly reccommend) you will need to get to this desk sometime after check-in to arrange your transfer back to the airport. This desk is located halfway down the hall to the right of the concierge desk that you probably want to avoid. Past the Expedia office. The Breakfast buffet is really great even for $25 per person. My boyfriend did find a huge Cockroach climbing the wall near our tv the first night which gave me the heebee jeebees for a few days. I also suggest checking your sheets everyday if you don't place the card "do not change sheets today" on your pillow. We went the first 3 days with the card on the pillow but after all the activities and sand that was in our hair we needed the sheets changed and it never happened. FYI I could not find a bagel in Mexico anywhere and I even took the bus to a supermarket in Centro Cancun. If you have specific questions about this hotel please feel free to email me doc_esha@yahoo.com

When we first arived at this hotel we were speechless. As soon as you walk in it is breathtaking view. It feels like you stepped in to a lovely garden rather than a hotel. The staff welcome you with moistening towels and are extremely attentive to all your needs. My fiance and I stay in cancun for 6 days. we have stayed in many hotels but this one one outbeat all the others we have ever stayed at. This is not much you can do at the hotel other than the beach and pool which is very relaxing but it is not hard to leave the property. Go across the street there is aquaworld where there is a tons of activites you can do (jetskiing, snokleing, cruises.....). There is a bus stop in walking distance take it downtown for only 60 cents and you will find plenty things to do. I know I will want to return to this hotel in the furture and trust me you will too.

We purchased our hotel package through luxury link and had a great deal. The hotel is amazingly beautiful. The staff were fluently English-efficient, courteous, and helpful. They were also really friendly and had a great memory as they remembered us. They checked in with us each day when they saw us within the hotel lobby to see how we're doing and if we needed any assistance in planning our activities, etc.

There are several restaurants at the hotel, however, one is always closed (Tempo). Not sure why and we never followed up. However, the remaining restaurants that we ate within the resort was good and the price was affordable. It was in comparable to what we would spend to eat in California when going out. Breakfast was more than just continental as it was made to serve immediately (omelettes, pancakes, waffles) and there were plenty of other choices such as yogurt, burritos, fresh fruits, cheeses, etc. We had resort credit so we used it to apply towards our bill for the restaurants and/or the bar-lounge.

Our only disappointment was in regards to the hotel credit. The staff at the restaurants/bar/lounge was not aware of this and so we had to explain to them each time when a bill was presented to us. They didn't seem to understand what "hotel/resort credit" was as they thought we wanted it to be bill towards our room but we didn't leave a credit card # under our room. Although we end up not having to pay for the bill but we did have to sign for it. Upon our check-out from the hotel we were asked to pay a balance. We were surprised as we did not have anything billed to our room. After asking the front desk reception staff to explain the bill to us we come to realized that the balance was for the food and drinks that we had asked to apply toward our hotel credit of $200.00. After 15 minutes we were finally able to check-out.

Although, this frustrated us but we enjoyed the hotel and our stay greatly. We definitely will return to this hotel in the future.

First let me say that I read all the reviews before I left so I was a bit.....I wasnt expecting the best. I thought it was going to be ok at best. However I was SOOOO WRONG!! This hotel was on of the best I've ever stayed in. I live in Chicago where weve got pretty ritzy places and I have to say that at the GRAN MELIA I recieved the BEST CUSTOMER SERVICE of my life. The bellman/ greeter was great. The people at the front desk ( although slow) great. Bartenders.. great. Yes some restaurants are closed who cares. I and almost everyone ate the room service food. I thought it was good and not that
expensive. I also recommend to order from the pool bar, food and drinks great. They also have a Mcdonalds, PaPa Johns and 7 eleven right across the street. The 7 eleven sells like this 2 gallon jug of water for about 20 pesos!!! pick that up! The room was clean except they have ants. So I would maybe bring spray. I sprayed them with the lysol I brought seemed to work a little. The beach waves get a bit rough at times, but if your from the city like me and dont get to the ocean much you wont have a problem with lounging in the beach chairs with shaded tables. Or you can hang out at the pool.

P.S the exchange rate is wayyy better when you get there dont exchange here in the states or at the cancun airport wait and take the BUS from your hotel to La Isla mall or to the party zone theres little exchange booths with better rates.