Me and my Partner stayed at the Riu Cancun from the 25th May to the 5 June 2008. The Flight and transfer from the airport was ok no delays or anything. The Hotel is breathtaking, very beautiful and also clean. I had read the reviews on a daily basis on tripadvisor from the time i booked the holiday in November 2007 so i wasn't sure what to expect when i arrived. The food is very good so much choice for all people of different tastes. My favourite was breakfast there was so many different choices and the staff were so friendly. We ate at the Japanese once and the brazillian twice i found this a nice change as we stayed for 10 days. The beach is beautiful a little rocky but nothing really to complain about. W e never entered the pool bar because this was always full of loud rowdy americans and the water looked to cloudy for my liking. The entertainment staff were good and they also worked really hard they seemed to be there everyday. We had 3/4 days of rain so the staff made sure they kept people entertained inside the hotel with card game's , bingo and ping pong. The Rooms we stayed on the 12th floor and the views were stunning of the quiet pool and the beach, the rooms are very clean but i did notice the bed had a horrible cheesy sour smell and we discovered that this was coming from the mattress after a few days i couldn't bare sleeping on the bed and spoke to reception about moving to another room, this wasn't a problem and we moved to a room on the 11th floor. I found that the beds were not as hard as i was expecting and we didn't have a problem drifting of to sleep. The staff are all helpful and friendly and i would certainly like to return to the Riu Cancun in the Near future.

Arrived with my family of 6 including son and daughter in laws families june 7th for a 14 night holiday from uk,met with a further 14 family members now resident in the usa,the hotel was superlative, the staff from waiters to management were absolutly 5 star nothing was to much trouble,the age range in our group was from 65 to 2 yrs and everyone was catered for. a special mention for the entertainment team,javier,froggy and all the girls if we could give you 10 stars we would you all combined to make our experience top class,this is the first hotel i have stayed at which offers its patrons a kitchen tour,and finally the food! again it was 5 star so much choice,no gippy tums for the entire crew for 14 nights unheard of,i can fully reccomend this hotel with the highest confidence i can't wait to return,a special mention for Donna from customer service you do a great job!!

My husband and I stayed at the Riu Cancun from May 24-June 1, 2008. We take vacations every year and have been to various places in the Carribbean, and this was our 4th trip to Cancun. Before I get into my review, let me say that we are not picky or fussy people, but we do like a nice hotel and like to have a good time, as we work hard all year for our vacation! We stayed at the Riu in Cabo last year and it was the most beautiful hotel ever, so that's why we chose the Riu Cancun. As nice as the hotel was and as friendly and courteous the staff were, I have to agree with SunCraver's June 10 posting, that it was let down by some of its guests. You would have thought that they have never been around other people before or never let out of their house or been to a pool bar before.

HOTEL:
Our check in was quick. We were originally given a room on the 13th floor and requested a different room because there is no view on the 13th floor; it is blocked by a wall. We were then given a room on the 4th floor, which I would recommend, as the wait for elevators gets pretty crowded, so we were able to take the stairs. The hotel is in an excellent location if you like to walk around, shop, go to bars, etc. Our room was clean, fridge stocked, nice view. It is true that the beds are a little hard, but after all the sun and drinks, we had no problem sleeping. And people keep saying they fell through the crack in the middle of the bed..... come on, at home do you really sleep cuddled together all night in the middle of the bed?

POOLS:
Believe what you read about the pool bar- it is VERY true and it's a shame. At other resorts we have stayed, we do enjoy using the pool bar, it's relaxing and fun and a little laid back. Not here. It was full of loud, unnecessarily obnoxious and gross people. AND it had nothing to do with being American or being British. We were in there for about 10 minutes, and in that 10 minutes, we heard Americans jokingly yelling and calling each other names the we could get shot for, we saw British people putting their cigarettes out in the pool, and saw a women having to be carried out of the pool (by four guys, mind you) because she was so sloppy drunk. All in 10 minutes! The people were so disrespectful, to the rest of the guests and the bartenders. It’s hard to avoid too, because even though it is its own pool, it is right next to the other pool, and there were a few kids and other people around, but they didn't care, they swear, yell at the bartenders, make out, whatever. Anyway, enough about the pool bar.
There was an infinity pool, which most of the little kids/parents hung out, an activity pool where there is volleyball, water polo, contests, etc, and a relaxing pool.

BEACH:
The beach at the Riu seems to be the nicest in that area. There was room for a lot of chairs for sunbathing, plus a volleyball area and room for the kid’s games.

STAFF:
Everyone was very friendly. The maids, bartenders and front desk couldn't do enough to make you happy- always smiling and saying hello. The entertainment staff is awesome. If we had kids and brought them on vacation, I would feel totally safe leaving them with the staff. They had a lot of activities for them and were really good with the kids.

FOOD:
Now, I couldn't believe it when I read some reviews and people said that "the breakfast got a little monotonous" or "the food was horrible". HOW IN THE WORLD can you get tired of having your choice of WHATEVER YOU WANTED? I swear there are at least 50 -100 things to choose from at the buffets. There are two buffets plus three other restaurants to choose from. It shocks me that people would complain about the food here.

All in all, it is a nice hotel and we had an awesome time. We would definitely return to Cancun, although maybe try a different hotel, just for something different.

I do feel the need to say that I think it is a shame that some of the British guests to write that one of the things that they hated about their trip were “the Americans”, because they are so obnoxious and rude. (What about some of the “Brits” who don't know how to wait their turn in the buffet or reservation lines?) It is a shame that you feel that way, because most of us are not like that and are actually quite fun. We are also looking for a relaxing holiday. The way you act is all a reflection on how you were raised, not your race or nationality. Perhaps you should say that you "dislike" the same things that we do- obnoxious, rude people in general.

Just a short review!
Far too busy hotel ruined by loud Americans. To be honest if you want this sort of holiday you could go to Benidorm for the half the price. Hotel was good and staff fantastic and could have no complaints about the food. Our room had ants and even the flying variety! Took 2 days for this to be rectifiied. Sea was a wonderful colour but was shingly as you first went in which was a bit offputting. If you like club 18-30 then this is the holiday for you.