This hotel was fab, from the moment we arrived we had the best holiday ever. The hotel was clean and tidy, the room was a good size and well stocked the Corona!! The choice for eating was good, the beach was right there and the sea was lovely and warm and the pools were clean (apart from the drinking pool - but what do you expect!!) The nightlife in the area was amazing and Coco Bongos was the best nightclub/entertainment i have been to - ever. I would recommend this holiday to anybody. We are both mid twenties, but i do think there is something for everybody there. There is so much to do in the area, with the dolphin encounter, Xcaret, pirate dinner cruise etc. Defo recommend...

No doubt the hotel was beautiful, but the front desk always had a attitude, the rooms were so hot they we had to be moved, the the ceiiling fan keep us up all night with the klanging noises, no wake up call almost made us miss a day trip that was prepaid for and the assistant manager Zully Escalona did nothing but lie to us just to calm us down since we were celebrating our 50 birthday and it was one disappointment after another.....Loved Cancun, hated the service and the lack of air conditioning- would never go back!!!!!

Were there June 7-12 for our 30th anniversary and it was just beautiful. The resort is amazing, the beaches very clean, even saw them raking the beach one day. The staff bend over backwards to serve you anyway they can. The ocean is the most beautiful color.. Don't know how anybody could complain about this place. My expectations are pretty high and the Riu Cancun exceeded them. It is def. a 5-star hotel. It's also in a great location with most things within walking distance. The bus also stops right in front of the lobby and you can go anywhere for about .60 cents. Be sure to go to Isla Mujueres by ferry. The water is so clear and shallow, you can walk a long ways out. If you have any questons I would be happy to answer them. E-mail [--]. Wish I was back there right now.

My boyfriend and I went to the Riu Cancun in June for 11 days; we booked the holiday through Thomson in Bluewater who were not very helpful when they cancelled our initial flight. To add to this when we arrived at the airport they did not reserve us a seat on the flight, so we had to wait for an hour for them to sort it! Besides this, when we arrived at Cancun International Airport, the transfer to the hotel was quick, around 20 minutes. When we arrived at the hotel I was extremely pleased, I could not have booked a nicer hotel in a great location.

I thought the rooms were much nicer than the pictures we had seen, they were quite big, we had our own mini-bar with soft drinks and beer, and we also had optics. I asked to have a room on the first floor with a king size bed and that is exactly what we got. The mini-bar got filled up every other day, but if you need more you can just call reception and they get your fridge filled up straight away. The maids clean the room everyday and change the towels and bed sheets; I do recommend you leave a tip (we left 3 dollars over 11 days).

The food was great; there are three restaurants you have to make a reservation for, Brazilian, steak and Japanese. I tried all three and the steak restaurant was the best, there is also a buffet every evening which is fab! The breakfast is great, you have a large variety, I overindulged on the lovely pancakes! I must add the baked beans were NASTY! They destroyed my breakfast on the first day.

The pools are great, although the pool that has a swim up bar, that people urinate in and spill all their drinks in. We used the quite pool which has a hot tub right next to it, the sun would go down on that side around 3pm (which was good for us as it was extremely hot and it was nice to lay in the shade) sometimes we would just go down to the beach where the sun goes down around 6pm.

The hotel and bar staff are extremely friendly but that is because they want to be TIPPED FOR ABSOLUTELY EVERYTHING! I did tip them occasionally.

The hotel had entertainment every night; we went to see the Greece show, which was very entertaining. They also have a club on site, which I never managed to make.

There are a few clubs that are local which cost around $40 to get into with drinks included, COCO BONGOS is a must see, i would recommend you book this through Thomson as they take you to 4 clubs (including COCO BONGOS) in one night for $55 including drinks.

We also went swimming with the Dolphins at Wet ‘n’ Wild, which was excellent, we spend a whole day there and had the whole place to ourselves, I recommend you book this before you go as it is much cheaper!!!

My boyfriend and I, had a moonlight massage, hot stones massage and a Swedish massage, all were fantastic but you should sign up for a RIU CLASS CARD at reception(it is FREE)as you receive 15% off and 20% off the merchandise in the hotel shop.

The location is perfect, you a bus ride away from absolutely everywhere! You can get a bus from outside the hotel which comes every 2 minutes. The bus drivers are nice, they will let you know when you have reached your destination (if you ask them to when you get on). If you want to do some shopping I highly recommend the LA ISLA mall, which is 5 minutes on a bus.

It was definitely a great holiday and I would give it 10/10. The whole holiday was perfect and I would not change a thing! I would definitely go again and please do not listen to the critical reviews they are a load of rubbish!!!!