We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Riu Cancun and Cancun?

We'll send you updates with the latest deals, reviews and articles for Riu Cancun and Cancun each week.

Explore other Cancun resources:

Riu Cancun: Traveler Reviews

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 1,910 reviews
1,910 Reviews
5.0 of 5 stars
1065
4.0 of 5 stars
488
3.0 of 5 stars
147
2.0 of 5 stars
138
1.0 of 5 stars
72
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#20 of 157 hotels in Cancun
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 569
Description: Situated in the heart of Cancun, this magnificent oceanfront property rests on an expansive fine-sand beach. This description is based on information provided by the hotel.
Address:
Blvd Kukulcan Km 8.5, Manzana 50, Lote 5
Zona Hotelera, Quintana Roo
Cancun 77500
Mexico
Check Rates: $362 Avg. Price
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.

TripAdvisor Traveler Reviews

Reviews of Riu Cancun

( 462-466 of 1,910 )
“Thumbs up to the Riu Cancun”

Riu Cancun

Save Review
5 of 5 stars
Fife, Scotland
Jun 4, 2007
6/6 found this review helpful

We departed Glasgow on the 14th May 2007 for a two week stay at the Riu Cancun, Cancun. Having heard much about the hotel we were looking forward to out stay and we were not disappointed in any form.

The flight from Glasgow was a bit long however once we had managed to pass the Mexican Customs etc were soon emplaned on our coach and heading towards our hotel.

Arriving we were asked to leave our baggage in the front foyer whilst we booked in, booking in was quick and we were then asked to put some stickers (supplied by the hotel) with our room number on our bags and they would be brought up to us later. We then made our way up to the room, it being on the 4th floor. We noticed the slight odour when we got out of the lift but it wasnt a nauseating smell and it we soon became accustomed to it.

The hotel supplies one key room, two towel cards and also a key and barrel lock for your safe. There is a charge if you lose these items. The bed rooms are of a fairly high standard, lots to drink and these can be adapted to your own specific tastes.

The basic colour in the bed rooms is yellow walls with blue furnishings and coverings. It is not overpowering in any way.

The bathroom is tiled throughout, with two sinks, a toilet and bath/shower facility. The fittings are not cheap and nasty. Four towels are supplied daily when the maid (either a male or female as they seem to change.

The food standards throughout the two week period was very high, with a vast assortment of choice, this was for all meals from breakfast though to dinner.
There were four choices to dine in, a Japanese, a Brazilian, the main dinning room with various choices and finally the La maison with grills and quick meals like pizza’s or burgers etc.

There are 4 separate swimming pools; one near the La Mision with a view wall over the beach, the next was basically the 18-30’s pool with an assortment of activities throughout the day from water polo to tug of war. This one tended to get all rowdy at times. The next and by far the most popular for the drinkers was the bar pool. I’m amazed that some people can hold their bladder for so long as they tend to stay in all day (Or maybe Im not thinking right !!) The next is the one around the side of the hotel and tended to be quiet, this only gets the sun until about 1pm at the latest before it disappears behind the hotel. The water was cooler than the other three pools.

There were 3 main drinking areas, plus the disco, the one that I used least was the sports bar, however when checking it out I was surprised that this was were snacks were available 24/7, from burgers to hotdogs, fruit to salad. The room is fitted with TV’s all around but is totally non smoking.

The bar opposite the Corazone restaurant is were most people who didn’t want to see the activities go for a quiet drink, with a singer in the corner playing elevator music. When this place got hot or people wanted quiet they usually sat on the veranda and drinks were still available from the abundant waiting staff.
The last watering hole was where all the shows took place, it was large but the staff did tend to be very busy so often you had to get your own drinks. I’m afraid that some of the shows were up to much but it was more than likely due to the fact that the British humour is different from our American colleagues. One show I did enjoy was the Michael Jackson one and well worth the visit. The activity staff work a wonderful job, during the day getting the guests going around the pool and at night working in the show, a bit like the ‘Red coats’ from Butlins.

The bars in the room were stocked regularly, if you needed any changes a quick call to reception and they were knocking at your door, they must run with that trolley.

There are the beach hawkers regularly plying up and down the beaches selling anything from sun glasses to hair platting, if you like getting your picture taken with animals/mammals etc then you have the choice from Lizards, parrots, monkeys and once a week we saw the amazing ‘Coco’ a very tame chimpanzee who for $10 gives you a photo of him and your partner/you. The vendor is decent enough to allow you to take photos at the same time and it there is any problem with his photo he will take it again.

The place that I used most during the day was the sailing area, going out on the Hobies (Yachts) up to 2 times a day for an hour; there are also canoes, peddleloes, snorkelling, jet skies and paragliding. There is a $2 charge for conservation towards the reefs for every user; however this is a one off fee and well worth the payment. I used to tip the boys on this area regularly, but also plied them with a couple of drinks a day (Beer as they tend to sit there boiling all day) so you could also drop them a couple of drinks too – Every time either before or after I took them 4 beers it wasn’t costing me anything but the boys were thankful for it.


All in all the Riu Cancun is a very good hotel and one that I would certainly use again, the staff are wonderful, food excellent and one that I couldn’t really fault.
Throughout the holiday they provided an excellent service however I do have a gripe with the Riu chain but will not disclose as this it does not affect my thoughts over the Riu Cancun holiday.

  • This TripAdvisor Member:
    • Liked — The staff where always available to give you assistance and very polite
    • Disliked — The treatment at the Riu Palace Las Americas when attending wedding function
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotsnomad's Summary
Date of Stay: May 2007
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: April 13, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Other
Was this review helpful? Yes No
Check Rates
Average price*: $362 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Perfect!!!”

Riu Cancun

Save Review
5 of 5 stars
Decatur, Illinois
Jun 4, 2007
4/5 found this review helpful

This hotel has it all. We traveled May 25 - June 1. He had a great time. I have stayed at Cancun Palace, Riu Palace, and Riu Cancun. For overall fun, this was by far the best.

Nothing against the hotel, but travelers beware for the future, Memorial Day weekend, from Friday to Monday, is what some claimed as Hip Hop week. Cancun itself, or the hotel does not advertise this, but a group of about 50 or 60 come to this hotel every year this time and terrorize it. Boom boxes, yes, they even brought there own boom boxes!! LOUD rap music, and they were extremely loud, they were also very rude to staff who worked very hard. For those days there were there, we could not even use the swim up bar pool. They took it over!! Luckily though, most left Sunday night and the other 20 or so got arrested on Monday.

This did not stop our fun one bit though, there was still plenty to do, and the crowd was not the hotels fault, as they even did do a good job of TRYING to keep them quiet.

We ventured out to eat 3 times.
La Parilla - Very good food, good service. Get fajitas!!
Captains Cove - Awesome seafood. Crocodile outside!! Get Lobster.
Pericos - A definite MUST!! This place was awesome. Words cannot explain. We were there 3 hours and loved every minute of it. This place was better than any excursion I have done in Cancun!

Overall, cancun itself is a wonderful place to visit. I would never do it in any place but a RIU resort. They are great. If you have the extra money, I would stay at the palace, and use Riu Cancuns grounds for entertainment. Riu Palace is a little nicer, better service, better rooms, better restaraunts, many less people, but not near as fun. If you stay at Riu Palace, you can use Riu Cancuns grounds, but not vice versa.

If you choose to go to the clubs, go wherever the animacion team goes, they get you VIP entrance and drink service. They do a great job. The animacion teams makes this hotel so great!

DRINKS!!
Mojitos are good of course.
Ask for Negra Modelo, its a dark beer but you have to ask for it, very good!
Dirty Monkey
Tequila Popper
Kamikazee
There are many more, but those were my favs.
David is the swim up bartender. He is amazing!! I have never seen anybody work like he does. He was by far the best bartender. Ask him for a beerita. Its a drink I made up, he may remeber it. (tequila, sweet n sour, beer, and ice with salt around the rim). It is very good.

Tips
I think everone gets off work around 6 or 6:30. So if you want to take a bus to Market 28 that time, forget about it. Take a taxi for $11 or go earlier or later.
Bring about $150 in ones, the staff deserves tips!!
Have fun. GREAT PLACE, GREAT TIMES.

Feel free to contact me with any questions.

  • This TripAdvisor Member:
    • Liked — Food, Staff, Location, Drinks
    • Disliked — That I had to come back home!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York42's Summary
Date of Stay: May 2007
Traveled with: Spouse / significant other
Age group: 18-24
Member since: May 08, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, Girlfriend getaway, Great pool scene, Tourists
I do not recommend this hotel for:
A romantic getaway, People with disabilities, Older travelers, Pet owners, Families with young children
Was this review helpful? Yes No
Check Rates
Average price*: $362 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Riu Cancun - Paradise!!”

Riu Cancun

Save Review
5 of 5 stars
Portland, Oregon
Jun 4, 2007
3/3 found this review helpful

We stayed the last week of October 2006. We got an awesome discount because it was fall, which is a bit of a gamble weather-wise (hurricane season). We weren't sure what to expect as we had read practically every review for similarly priced cancun hotels. A little bit of information overload. Here's what we found...

THE HOTEL --

Our taxi ride from the airport took us by many of the hotels in the hotel zone and since we had gotten what we thought to be a great deal we expected that ours would be average. We pulled up to our hotel and were surprised to see that it was one of the better ones we had seen during our ride. When we walked into the lobby we were even more impressed. The high ceilings, elegant decor and friendly staff were definitely better than we expected after some of the reviews we had read. We checked in, and hurried up to our room. We walked in and again what we saw exceeded our expectations. The furnishings were adequate, bathroom was very nice and everything was very clean, there was a well stocked mini bar and liquor dispenser and the view was absolutely amazing. One of the first things I did was crack open a corona and enjoy our balcony. Because of the layout every room in the hotel has an ocean view.

THE FOOD ~

This was definitely one of the areas we were somewhat worried about. Some of the reviews had indicated that the food was sub-par and so we were just hoping for the best. The food, decor, variety and service in the buffet were surprisingly high quality but I'd steer clear of the red wine - served chilled (yuck). Other than the wine my boyfriend and I both agreed that this was the best buffet we had ever been to, there were chefs cooking food fresh in front of you, a wide variety seafood, meat and vegetarian options, all of which were good and none of which made us feel sick (as we had in other trips to Mexico).

The Japanese restaurant was also very good, high quality ingredients, delicious from start to finish, great ambiance and service.

The Brazilian restaurant was also good with a large variety of well cooked meats and attentive staff. Because of the experience we had here we tried one of these Brazilian Steakhouses in Las Vegas and for around $40 per person the food and service did not even come close to the Riu.

We didn't really eat at the a la carte restaurant because the others were so good there really was no need.

THE BARS ~

Whenever you needed a drink there was a bar close by with friendly staff. We got the majority of our drinks at the main bar in the lobby area. There is a comfortable sitting area both inside and out and the drinks were good.

The blended drinks at the pool bar are a bit on the weaker side but weren't bad, they were also a bit weaker at La Mission bar. You can always ask for an extra shot on the side if you need it.

There was another really good couple of bars in the theatre, the drinks here were probably the best but this bar isn't open at all times like most of the others were.

THE "DISCO"

The "dance club" was very small, not much going on. If you're looking to go out, go check out some of the bars in Cancun rather than going here. Every night the hotel staff set up transportation to a different location and a lot of the great places to go out are within walking distance so skip La Pacha and check out Coco Bongos or Bulldog for an awesome night out.

THE POOL ~

The pools here were beautiful, the landscaping is amazing and there were lots of seats in and around them but we prefer the ocean so we didn't really spend much time at the pool. It was a nice place to admire at night when lit up but with the amazing beach right down the steps this really didn't get much use. Especially since the beach in this area isn't extremely crowded with vendors and the water is crystal clear.

THINGS TO DO ~

There are a ton of things to do in this area. You can even snorkel right out in the swimming area in front of the hotel and actually see a decent number of fish but you should also go on a snorkeling trip. We went on a boat trip to Isla Mujeres that offered snorkeling and a variety of other activities. We saw a ton of fish and had a great time. Chitchen Itza is also a must see and interestingly we found this to be the place with the best shopping as the people were hand-carving the masks and statues right in front of you so you could be sure that they were authentic. We also found that these vendors had the best prices and used the best quality materials.

All in all the Riu Cancun was an absolutely awesome experience. We have been to other places in Mexico and this is definitely our favorite place to stay, can't wait to go back!

  • This TripAdvisor Member:
    • Liked — Everything
    • Disliked — the disco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brandi14382's Summary
Date of Stay: October 2006
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 18-24
Member since: May 10, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with teenagers, Tourists
I do not recommend this hotel for:
A romantic getaway, People with disabilities, Older travelers, Pet owners, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $362 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“stay away”

Riu Cancun

Jun 2, 2007
1/8 found this review helpful

The hotel was overrun with drunken teenagers. We were given a key to a room that was already occupied. The food was mediocre, at best. There was no form of entertainment, unless you consider passed out youngsters entertainment. The ceiling actually fell down in the hallway on the seventh floor, as we watched. The ceiling in our shower was black with mold and also ready to fall. This is our eighth visit to Cancun, the first at this hotel. Believe me, it will be the last! I must admit, the staff was very pleasant; however, we were never able to get the air conditioning to work in our room, even though they tried to fix it on three different occasions.

  • This TripAdvisor Member:
    • Liked — staff
    • Disliked — drunken teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaryOhio's Summary
Date of Stay: May 2007
Traveled with: Friends
Visit was for: Quality time with friends
Age group: I prefer not to answer
Member since: March 21, 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles
I do not recommend this hotel for:
A romantic getaway, People with disabilities, Older travelers, Pet owners, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: $362 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Awesome Riu Cancun”

Riu Cancun

Save Review
5 of 5 stars
Sedalia, Missouri USA
Jun 2, 2007
2/2 found this review helpful

My mom and I stayed at the Riu Cancun from May 28th to June 1st 2007.
We really enjoyed the hotel and staff. The food was awesome. You can eat all day if you want - there's that much food out all the time. Our room was very clean and well stocked with drinks all the time. Staff was very helpful and friendly (everyone speaks English.) My only dissapointment was the view from our room was blocked by the roof - We were on the 5th floor. Rooms 550 - 569 are not good for a view of the beach.
The ocean was great I didn't notice any rocks hidden in the sand or anything dangerous. The waves were perfect for relaxing - not too big not too small and we had a red flag everyday.

If you need an interesting suggestion for sight seeing, I highly recommend Chichen Itza and swimming in the cenote. It was an experience of a life time if you are interested in history. And swimming in a 650 ft. hole of the clearest water you have ever seen is something I will never forget,

  • This TripAdvisor Member:
    • Liked — Great Beach, awesome food
    • Disliked — View of the beach was blocked by the roof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beachgoer1975's Summary
Date of Stay: May 2007
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 25-34
Member since: June 02, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $362 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Riu Cancun

( 462-466 of 1,910 )
Travelers Who Viewed This Property Also Viewed
Location: Cancun, Yucatan Peninsula
$328*
Check Rates
Location: Cancun, Yucatan Peninsula
$428*
Check Rates
Location: Cancun, Yucatan Peninsula
$425*
Check Rates
*Average price
Write Your Own Hotel Review
Been to Riu Cancun? Share your experiences!

Riu Cancun Address

Blvd Kukulcan Km 8.5, Manzana 50, Lote 5 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico