Contacted vrbo, looking for a condo to sleep 5 people in 5 seperate beds. I made it very clear no sofa beds. Was put in touch with Judy. She rented me a 2 bedroom 3 bath suite. I made the reservation approx. 6 months in advance. Approx. 30 days prior I still had no confirmation. I am a prior owner of a vacation rental company ( unknown to Judy) So I was getting quite worried. I contacted her by phone, she reassured me a confirmation was coming and we again discussed the bed situation. I then received a very basic letter of introduction to Saliva. No other info in the letter as to what I rented or what was included. Being an owner of a simular business I new this was not normal. So I called her again wanting reassurance that I had a 2 bedroom 3bath suite ocean view with with 5 beds. She told me one bedroom had a king and queen, the second had a king queen and a single and that she was the owner of the condo. Which reassured me about the way the reservations were being handled. She was a owner not a rental agent. Come to find out this was not true she is a agent and should know better. Well as you can guess we get there and have a one bedroom condo with one king one double and 2 sofa beds. The condo was nice #403 but not what was requested or paid for. We went from a good price to over paying by $200 posted price for the one bedroom.
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