This hotel is amazing. From the moment you arrive you will love it. The reception is very grand and the staff make you feel very welcome, giving you cocktails on arrival. The rooms are beautiful, very clean with a well stocked mini bar. The view over the pool into the ocean is amazing.

All of the restaurants in the hotel are brilliant, we didnt have one bad meal. You can have as much to drink as you like and the staff are very accommodating.

This was my first visit to mexico and would definetley go back and stay in this hotel as it is faultless. If you are thinking about going to Mexico you should definetley stay here.

From day one our stay was amazing, walking in to the hotel was amazing it was so grand. The room was lovely, tidied every day with fresh towels daily, good size bathroom 2 massive beds together and a sitting area with couch and television. The balcony was a good size, 2 sun loungers and an excellent view. The hotel pools are superb and beach is spectacular with it's gorgeous white sand and clear sea. Entertainment staff are a fantasticly energized group of people...I'm sure you'll meet George and Roberto and Eric ...amazing. The food was fantastic, every restaurant we tried was fantastic, my partner is a very fusy eater but he ate everything put in front of him :-), buffett food was also very good and had a wide variety. Waiters and bar staff are the best I've ever experienced,(especially carlos, selina and jaime), you haven't finished your drink and another one's arrived, top class service. The staff where always friendly and constantly happy and very chatty. I would definately recommend this hotel to anyone who wants a relaxed and fun holiday it literally has something for everyone, you deffinately won't be disappointed. A total wow experience. We are hoping to go back next year to enjoy it all over again.

My sister and I just returned and it was PERFECT...The staff is the best around and go out of their way to do anything for you...The hotel itself was very clean and beyond beautiful...This is definietly the place to stay in Cancun if you want to be treated right and have a great time...A++++++++ treatment...Thanks Riu staff for all the memories!!!

Me and my Girlfriend returned home on the 17th June and we are looking to book immediately for next year.
The service is nothing short of phenomenal, they can't do enough for you, I am positive if they could do the toilet for you they would.
With seven restaurants it is silly to eat out as all are top quality. Each restaurant has its own style whether it be the Brazilian with its tapas style dining or the Japanese with its chopsticks (if you are boring you will ask for a fork).
I feel it would be rude to give each a rating as different food appeals to different people and it may put people off for no reason. The staff are always smiling in the restaurants even though you imagine they have been working very long hours. The cleanliness is wonderful and the choice has someting to suit everyone, vegetarians etc.
The one restaurant which is always fully booked early is the Krystal. This is the gourmet of all the eateries and is michelin star quality. I tried a lot of different dishes and you would gladly pay a lot of money for all of them.
At the side of the reception there is someone there who will take your reservations from 08:00 to 21:00.
The staff in the bars are tireless and also have a smile of their face. My personal favourites were Selina and Jaime who helped make my holiday even better than it was. The drinks are all named spirits.. Smirnoff, Absolut, Bailey's whatever you drink, it's there! The cocktails are fantastic as well.
The rooms are perfect for two, although I did see families in these rooms which would make it that little bit smaller if their were four in a room. The bathroom is huge with two sinks on a marble worktop, showers are basic but do the job. You get a kingsize bed each next to each other which is excellent when trying to keep your distance! There is loads of storage space for clothes etc. The TV is big with channels for most languages as well as a small settee which is comfy enough. The Balcony is spacious enough. Now the important part.... Your fridge gets re-stocked at least twice a day, filled with pepsi, 7up, lager and water. Also you have bacardi, brandy, vodka and tequila on the optics in the room which is great. On every floor there is also an ice machine as well as a hot drinks machine which is magic! Room service is 24hours a day which has a decent selection, you can also arrange for breakfast in bed, all the instructions are in the room.
The hotel is in a prime location, literally a two minute walk from a decent shopping centre and a five minute walk (30minutes drunk) from the main pubs and clubs area.
I would recommend Coco Bongo's a tremendous show, just watch your personal belongings.
The entertainment in the hotel is great for all inclusive standards, Eric and his crew look after you and after each evening ask you to come out with them where you get transport, VIP area, free bar as well as their company for cheaper than you would pay at the door.
Also haggle for your tours and stay away fro the hotels when booking them, I used the company in the shopping centre Plaza Caracol across the road which saved a lot of £££.
Jungle Tour and Swimming with Dolphins are very good.

One other thing, I think I was the only person in the hotel who was not attending a wedding, nor getting engaged or on my honeymoon. It's a place for lovers so if you are not ready to tie the knot do a runner NOW!

I could find a fault if I wanted to but it would not do the hotel justice.

Hope this helps!