this was a very important and very exspencive holiday, the hotel has a star rating of 5 star its no way that more like a 2star plus.. the food was the same selection the whole 2 weeks , the managment staff were so rude and very un helpfull, my daughter of 7 and son of 12 hated the kids club found it very boaring they done the same events every day. there were used condoms found around the tennis courts by my son as he was looking for his ball that he had hit over the fence, if you were not up by 5 in the morning you were never able to get a sun bed around the pool as other holiday people would place towels to save them , the hotel does have a policy this is not allowed but it still happends as they have not enough sun beds for all there holiday guests. my family was there over the christmas and new year and when booking for the garla new years party we were told all the tables had been booked and we could not attened, so again they did not cater for all the guest , we were told to book in one off there resterants . which we did not attenend as my children were so upset they could not go to the party, we then were told the next day by peolpe we had meet there were a few tables free , i then went to managment asked for an answer to why we missed out , they really didnt care ,and said they carnt help the fact peolpe change there minds and choose to do other things on there news years eve, we were told we should had booked sooner, which when we arrived on the 23rd we asked what the hotels plans were for new year , we were told they were not sure off what the venu will be untill after christmas. its states in the broucher off international and national alcohol .. . there is one brand of beer , and if you wont international spirts you always have to ask. be aware they only surpply water by a cup if required not botteld . the rooms dont have any fridge so parents with small babys who need bottles refridgerated , can have them surpplied but will be charged for this.be very aware the sea always has a red flag over the period off december ,and january, there for the current is very strong, whilsed we were there we witnessed 2 people die through drowning, this was on boxing day 26th,december 2008, there were film crews and news reporters there to, so the report can be found in needed to be reserched..be aware you have to travel or do boat trips to do any snorkerling or water sports as the beach near the hotel dont supply this , they do say you can do some water sports for free at the aqua sports , this is a loogoon so not very pleasent.. they are very short staffed always lining up for food . i really advice any one even looking to go crown paradise do you reserch and go else were . we spent £ 6360.. on this holiday we had saved for 2 years for this .. am so so gutted what a waste.. would rather had gave my money to a well caused charity.....

My family and I had stayed here a few years back and enjoyed ourselves, but this time it was completely changed. The resort seems to have suffered from past hurricanes and they have not put the money into fixing things up properly.

The room smelled of water damage and many things were left broken (such as door knobs).

There was a lot less staff and therefore service was slow and poor. Food quality has gone down as well.

We even had things charged to us several times that we didn't purchase. This matter was handled very poorly by the management and it took a lot to get these charges reversed. Good thing we noticed before leaving the resort.

The kids club was still run well, and our children enjoyed themselves.

Unfortunately we will not be returning to crown club paradise golden shores cancun.

We went to the Crown Paradise several years ago and it was great for our three children, so great that we spent the $4500 to get 20 locked in weeks. The location is close to the airport, the staff are friendly, the place is clean and there are many varieties of foods to suit all tastes.

After several years away, we used a week to visit the Crown Paradise again this June (2008) and it was great. I will say that the heavy smell of sewage coming from somewhere near the LaPalapa fruit and salad bar made us pass on the fruits and vegetables almost every day. It was strong enough to gag. Not sure what is going on there that they would allow that to continue, but it needs to be addressed.

Also, I made the mistake of using the hotel phone for just one call under 10 minutes cost $42 once I got my credit card bill back (over $4.00 a minute... you could make a cheaper call from the middle of the artic). It is robbery in the first degree and they mislead you by saying that they don't charge a fee. This seems to be unethical and no doubt, I can't be the only one to complain. Apparently, they just don't care. NO MATTER WHAT THEY SAY, DON'T USE THE PHONE. Get a phone card from the gift shop, and use the pay phone.

We will go again. It's worth it... but will definitely call ahead to make sure the raw sewage smell is taken care of.

I spent two weeks, last week of February and first week of March at the Crown Paradise. I had spent numerous weeks at this hotel with my children and grand children in the past and always enjoyed myself. One of the reasons I returned this year was because I had read about the slow deterioration of the hotel, bugs crawling around and poor plumbing were the main complaints and I wanted to find out for myself if this was true. My wife and I found the hotel to continue to be an excellent resort. In the two weeks I do not remember seeing a single bug crawling around. There were a few flies but I only remember seeing one or two twice during our entire stay. The rooms were kept clean and the maids were very friendly. As a matter of fact all the staff including maintenance staff always had a smile of greeting. I know since I would go for an early morning swim while one of the maintenance men would be vacuuming the pool. We were always able to work around one another. I’m not going to say the food is gourmet but it is very good, presented very nicely, and the portion sizes are adequate. If you want more you can always ask for more. The all inclusive price is worth every penny. The restaurant that is open all day for breakfast lunch and dinner always has a large variety of selections. There are five other specialty restaurants that you can select from for your evening meals. The waiters at all of them are equally friendly and helpful. My wife is unable to eat any dairy products and they went out of their way to make whatever she ordered did not contain dairy products. We did encounter two problems. The first was that this was the first time we went without any children, we were unable to get them out of school, and we felt lonely. This is defiantly a family resort with all kinds of activities for children and this is why we went there. The entire hotel seems to revolve around making sure children have a good time. The second is a change at the airport. We use to walk out of the airport and get mobbed by taxi drivers. They all had the same price to wherever you went. The price was kept low because of the competition. Now there is only one taxi service and I feel like I got ripped off with the price they charged. I might have missed something that caused the price to be much higher. Neither of these problems will deter us. We will be able to fix these two problems and plan on returning.