We arrived at the hotel at 8am, we had our room by 11am. Before we got the room, we had an appetizing breakfast, the spread was amazing, with all tropical fruits meats, chicken, pasta, cereals and all kinds of yogurts, etc.
We sat in the lounge chairs after breakfast, and enjoyed the sunshine. We were smart, we had packed our bathing suits in a carry-on so we were ready for the beach. At 11 am we had the bell boy help us take all our lugage to the room. We had a beautiful room with a panoramic view of the Ocean, king size bed, extremely clean. Very friendly staff. The bar staff and all other staff bent over backwards to serve us. We got a call from the front desk the next day inquiring if our room was ok and our stay was comfortable.

Food, food and more food!! Extremely good food!! catering to people of all backgrounds, children, youngster and elderly. They even put out sandwitches after the buffet was closed at night. What more can you ask for? At lunch, besides the buffet, the restaurant was taking orders for burgers, nachos, chicken wings and delivering to the individuals on the beach. We had two meals in the restaurants, and were ok.
Besides when people are out shopping or sightseeing, I would think, they could coin-up and buy some food for themselves, rather than wait for the whole day to feed their hunger and anger. I feel that people that are looking for more than what this resort has to offer, should go to an 8* or more.
If you want internet service in your room, I suggest you go to a Hilton or a Sheraton, obviously, you are not there to relax but work!! That's asking for tooooo much in Mexico!
Wake up and smell the coffee before complaining!
Do you change your sheets daily in your own bed at night??
The hotel is close to the strip of other hotels and night life, shopping and nightly romantic strolls. We had a very relaxing and enjoyable stay, we will be back again this year.
Incidentally people were transferring from other Oasis Hotels to this one and calling it "SHANGRILA", Amazing isnt it, after other bad reviews.

Your trip is what you make it, if your expectations are unreasonable, you will never be happy, anywhere you go.

I will surely be back









We went to relax there not to work so we did not want internet service in our room. Also what do you expect when you are looking for a deal!!

April 12-16, 2009 This was our second stay in two years at the Oasis Viva. Even though our luggage didn't make the trip with us from Atlanta, we were excited to get to the hotel. We no more than walked in the door to get in line to check in and we were approached by a staff member. They were waiting on us, sat us down at the concierge desk and we were checked in within 5 minutes. Our room was on the 8th floor. We were a bit disappointed that there was not balcony, but that was minor. We had a beautiful view. The room was clean, they had made a towel deocration of two swans in a heart that was on our bed. Our luggage didn't come when we expected, they offered,without us asking, toothbrushes/toothpaste and anything else we might need while waiting on our things. Once our luggage did arrive, they called us, at 12:30 a.m., to tell it was there, but because all the bellmen had gone, they kept until the next morning and then brought it to our room.
During our stay, the food was good. We ate at the Italian Restaurant 2 nights and the Mexican restaurant once. The remaining evenings, breakfasts, and lunches were eating in the buffet restaurant. Each was adequate, we surely didn't starve the entire 5 days we were there. Yes, the drinks were watered down, but not so much that it kept us from having drinks. The banana daiqueries(sp?) were the best. Wine was offered with out evening meals without asking. Our room was kept clean on a daily basis, we always had hot water when showering.
The beach is the best part of the Oasis. There is no comparison between the Oasis' beach and the beaches of the resorts beside it. You can walk right out to the beach and into the ocean. We like being on the beach during the day and there were always enough chairs. We used the long pool and it rarely had anyone in it! The only drawback while we were there was the seaweed! There was tons of it. The workers worked each day to clean it up, but it just kept coming back! Our checkout was quick and effortless. The staff was always polite.
Overall, for the price we paid for this trip we had a great time and had very little to complain about. We would definately return.

My husband and I stayed at this resort April 20-24. Overall for what we paid for our package, we were quite statisfied. And, honestly, anything's better than being at home working :)

Likes:
*Check-In/Out was easy. Make sure to ask for your towel cards when you check in.
*Good location - easy to walk to the downtown portion of cancun, or catch the bus
*Nice beach. Yes, there were some cigerette butts and some empty cups on the ground, oh well. However, there were always enough chairs and the water is very shallow and calm - great for kids
*Two pools which very always clean and nice chairs with umbrellas. One pool had a kids' section
*Rooms were decent sized and cleaned daily. Bathroom was quite large with a double vanity
*Staff was pleasant
*Entertainment at night was very nice - saw two different musical/dance shows

Dislikes:
*No balconies on the floors with king-sized beds. All other rooms have two double beds and have balconies (I believe)
*No hot water two of the days we were there - the other days it was never got very hot (good thing we were too sunburned to care!)
*Food on buffett was average at best. Breakfast was probably the best.
*Mexican restaurant (the one where you needed reservations) - not good at all, slow service.
*Hamburger/Snack place - Again, mediocre.
*Bar - Drinks were pretty watered down. Beer was good, though
*In-room safes were an extra charge
*After about 10:30 there is really nowhere to eat on the resort.

Overall, my husband and I had a great time in Cancun. We're not really "resort" people, so we basically just wanted a place with a decent beach that was close to the action. And, again, for what we paid, it wasn't a big deal to eat a few meals outside of the resort.

First, hotel rooms were old. Several mornings we did not have hot water so we showered in cold water. We were there from Wednesday to Sunday and the cleaning crew only came twice. Once we had to request it and had to seek out clean towels. There was no amenity of a refrigerated area such as small frig that you could put water in. You had to buy bottled water at their gift shop which was $3.00USD per bottle because they did not furnish bottled water to their guests! You had to pay for a key to the safe in your room, otherwise you are screwed unless you hide your valuables. I purchased a silver pendant with matching earrings and inadvertantly dropped one of the earrings on the floor and I got busy and forgot to pick it up. Of course then the cleaning crew came (one of the two times they decided to show up) while we are at the pool and swept our room and when I got back the earring was gone. So that was that regarding $25 worth of earring. I would think that if you saw an earring on the floor and you were sweeping the room you would pick up the earring and lay it on the desk. Not so. Guess my fault for not picking it up when I dropped it and not their fault for sweeping it up and as my guess putting it in their pocket. Of course you can't complain about their help because it would do no good in that hotel. Another incident was that my daughter and I moved some lounging chairs over toward the pool area to watch the show one evening. No one was around at that time. We got up to run up to the room to get a jacket and she realized she left her cell phone there. We rushed back to the chairs (maybe 3 minutes at the most we were gone) and the chairs had been moved by a hotel staff member over to the beach area out of the way. We approached the guy and told him the cell phone was there and he acted as if he didn't understand us so we got security. He questioned him and of course he denied seeing it. Since no one was around I highly doubt that anyone else could have seen it and walked up and grabbed it within 3 minutes of our leaving. And, since the hotel staff member was the one that grabbed the chairs and moved them of course we think he just may have known something about it but they were not going to search his pockets. So, $300 phone gone. Our only peace is knowing that it was T-Mobile phone and that phone cannot be used in Mexico because they do not have T-Mobile. We immediately called the number to see if it would ring and low and behold, it had been turned off immediately so whoever took it made sure we would not be able to hear it ring. Am I highly suspicious of some of their staff? Yes!!! I could never recommend this hotel to anyone. Next time I will go back to the Grand Royal Solaris, it is first class all the way. Oasis Viva, you should be ashamed of yourself.