We, like many others, decided to go to Cancun despite the Swine flu situation and it was the best decision we could have made. Everything turned out great. The hotel was clean, not overcrowded, great attention, and relaxing. I don't know what the hotel is like at full capacity but I loved it just the way it was. Everything was clean and beautiful.
One of the complaints I have is that we were talked into doing the timeshare "90 min" presentation just to get 50 bucks off an ocean view room. We were told is was just going to be over breakfast and quick and easy. Yeah right, it took well over 2 hours and they were really pushy. My husband and I would just look out at the beautiful sun outside and started to get really annoyed. The other thing was the cost of a local call was overpriced and even worse , they even charged us for a "free" 1-800 call inside Mexico. Besides that, we loved Cancun and would go back if we could right away. Overall we would recommend this hotel to our friends and family just stay away from the timesharks! We had a great time.

My rating is truly Excellent on this beautiful resort. My room was spacious and clean I had room 8444 with a gorgeous view of the ocean and the pools.
Every employee from the front desk to the cleaning people was friendly and kind. There was lots of food to choose from. The breakfast buffet was amazing. Took an all day tour that the hotel offered to Isla Mujeres where we did snorkeling, swam with dolphins,took a bike tour to a Sea Turtle sanctuary and shopping from the local merchants! Was worth the price. The beach at the hotel was beautifully clean and the sand is amazingly soft. The adult pool is large and the family pool is the swim up pool so that the adults can watch their little ones while sipping on an adult beverage. Makes perfect sense to me. I hope that tourism picks up here for the sake of these wonderfully hard working people.

We supposed to be in the Royal Solaris but were "upgraded" to the GR. We have never been to an all-inclusive before so we had very few complaints and were happy with our accomodations.

The GR is beautiful, the food was good, the service was great, the entertainment was good most nights.

The beach is small (lost to the hurricanes), the room was of the qualify of a Marriott, the pool was nice but doesn't have a smooth bottom, the pool staff (Alain, Robby, Madaid, etc. were fun), and the wait staff was excellent.

We met many others who have been to the Royal Solaris and told us how much better that resort is, but this was our first time down there and the GR was perfect for us.

We had originally booked our hotel at the Royal Solaris, but because of the swine flu, we got rebooked at the GR Solaris. We were told it was an upgrade, and was going to be nicer. I read some reviews online, and wasn't so sure. However, from the time we met our driver at the airport until we left a week later, we were impressed by the wonderful service. We went with another couple, and were met in the lobby by Alma, who gave us a brief tour of what to expect during our stay at the hotel. We got a room upgrade (ocean veiw vs. lagoon view) and discounts on tours if we made an arrangement to listen to an 1 1/2 premier class (timeshare) presentation. We did that on Wednesday (my husband and I ended up purchasing that timeshare for a great deal!). We were very impressed with the beach, the sand was white and soft, and the waves were beautiful. The food was fantastic, you had your choice of just about anything to eat at any time. We tipped the housekeepers well the first day, ($5) and ($1) a day afterwards. They restocked our fridge everyday, and made the little towel animals, tied our curtains in a bow, made our room beautiful each day. They have great entertainment at the pool, and an adult pool where there is silence if you get tired of the music on the other side. I have been to an island in the Eastern Caribbean which was wonderful, but this stay in Cancun beat that by a mile. The service is fantastic, and you meet all sorts of wonderful people. We had a great time, and can't wait to go back! HIGHLY recommend this hotel.