OK, so, I'll start off by saying that I read more than 100 reviews on this website prior to getting there. Everything said about the Front Desk is true 24 hours a day, the service sucks. I, too, had to call 2 or 3 times to get towels sent to my room, or an iron/ironing board. We were told room service was only allowed once a day, while others said it was once every meal, but I guess it just depends on who you talk to? There were RARELY towels the first time we checked by the pool, and make sure NOT TO LOSE YOUR TOWEL CARDS! $30 fine if you don't have the towel or card. Albatros is the best restaraunt in the all-inclusive package but BEWARE... the "Crispy Tacos" are FISH, and they don't say so! I spent half my day sick as a dog because i'm allergic! The lobby bar's drinks are really good tasting, but it will take you a good 10-15 to get tipsy (DO try the Leaping Lizard. YUM!). If you tip, and ask the bartender to add another shot, the answer is usually yes. The 24-All Inclusive Food Bar is DISGUSTING. Our room was around the corner from it, and every time we walked by we wanted to vomit. The hot dogs are always cold... BUT, there is always bottles of alcohol! [: A lot of people barely speak English, while others are quite fluent. Overall the hotel stay was OK, I don't think the all-inclusive is worth the money. I'd rather save it next time and eat out. (This would probably differ for you if you're not allergic to seafood.) ALSO: I STRONLY ENCOURAGE YOU NOT TO GO THROUGH AQUAWORLD IF YOU PLAN ON DOING ANY ACTIVITIES. WE WERE SUPPOSED TO GO PARASAILING, BOOKED 3 DAYS IN ADVANCED, AND GOT THERE, AND MET PEOPLE WHO WERE SUPPOSED TO HAVE FLOWN AT 11 AND IT WAS ALREADY 2. (We waited for 1 hour, our appointment was at 1.) We got our money back, but never got to go parasailing. Definitely use Best Day Travel, it is located in the lobby at the Gran Caribe Real by the Bell Boy podium. About the beach: YES THERE IS A BEACH. It's not even a half a mile long, but it is VERY beautiful. See picture attatched. Overall, the service wasn't that great. Food wasn't. Our room was quite small due to the HUGE TV stand/dresser that is really obviously way too big for the room. Oh, and BEWARE of the room service guy who will knock quickly and just open your door at around 11 A.M/Noon because he assumes you are gone. Take the BUS, NOT TAXIS! It's about $0.65 USD (we always just handed the bus driver a $1 and got some change back) but MAKE SURE YOU HAVE A SEAT. Especially at night. I was standing on a stair and the bus driver abruptly stopped and I gashed my knee (which needed stitches but I was far too scared to have them done in Mexico) and the only person who would help me was the guy who did my tattoo two days before. Hope I helped! HAVE FUN!
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