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Gran Caribe Real Resort & Spa: Traveler Reviews


Blvd. Kukulkan, Km. 11.5 | Hotel Zone, Cancun, Q. Roo., Cancun 77500, Mexico
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Reviews you can trust

72% Recommend
4.0 of 5 stars 1,523 reviews
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[ Date ] [ Rating ]
These guys really know what they are doing!!

Gran Caribe Real Resort & Spa

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5 of 5 stars
LonghornGuy   2 contributions
Houston, TX
Jul 8, 2009 | Trip type: Family

Wow! Where to begin. From the moment we entered the hotel until we left, we were treated to 5 star service!! The bellmen are by far the best ever!! Angel, Francisco, and Carlos took care of EVERYTHING. From taxis and hotel vans for rides, to dinner suggestions, care of luggage, and good conversation, it was all a class act. Reception was a little chaotic but we were 12 people in 6 rooms so no complaint. As can be expected of the food in an all inclusive it was not world class but at the same time it was far better than most. From the servers in the lobby bar (Leydi and Lorenzo), to the servers in the restaurants (Luis) we were always taken care of. They waited for us and on us. Drinks of choice prepared as we walked up (not bad for 12 people). My brother in law is a member there and I will become one too. I have taken my family all over the world on vacations. This one is close to home and the service is excellent!! Well worth it.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with Extended Family
  • Age group 35_49
  • Member since July 08, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $332 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Fantastic Hotel - Will Definatley Be Back Next Year

Gran Caribe Real Resort & Spa

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5 of 5 stars
Aaron86   1 contribution
London
Jul 8, 2009 | Trip type: Friends getaway

I'll keep it short and sweet....

We stayed between 28th May and 12th June

The food: People complain about its monotomy, but there is PLENTY of choice at the hotel, the sushi/poolside bar, Marias a la carte, The Sunset Grill and the choice of 2 Buffet style restaurants where the food is always fresh and varied (despite previous comments)

The rooms: Very generously sized with good facilities and a very well stocked mini bar!

The Staff: The entertainment team were AMAZING - a special mention for Esteban, Ale, and Miguel who made our trip so worthwhile that we will be back again next year!!!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since July 08, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $332 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Place for Families!

Gran Caribe Real Resort & Spa

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4 of 5 stars
BusyMami   2 contributions
Chicago, IL
Jul 7, 2009 | Trip type: Family

I have been to the best hotels in Cancun and while this is certainly not a 5 star, I have trouble identifying huge differences between this one and those rated much higher. The room was definitely older and the hotel certainly has rooms with poor views, but they have great amenities such as the OKI Splash water park for kids and the buffets were as good as any I have eaten at in 5 star All-Inclusives. The a la carte restaurants were also good, especially Maria's. We got an awesome deal on this property and I would say we got MORE than what we paid for. Service was very good everywhere and the housekeeping could not have kept the property cleaner.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 35_49
  • Member since May 10, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d503456?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $332 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
The best 2 weeks of my life!!!!

Gran Caribe Real Resort & Spa

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5 of 5 stars
AlanaFaye   1 contribution
Wirral England
Jul 7, 2009 | Trip type: Friends getaway

I have just recently returned from 2 weeks at the gran caribe and i have nothing bad to say about it at all! It was the best holiday ever! The hotel and staff were amazing . The sports and entertainment team made the holiday for me and my best friend as we went out with them every night we went out, we got very close to Miguel from the sports and entertainment team as he made the holiday very special for us both and made sure that we and everybody else in the hotel was 100% happy 100% of the time, a very hard worker who deserves recognition!! Wish i could be back there now!!!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 18_24
  • Member since July 07, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d503456?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $332 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Terrific time

Gran Caribe Real Resort & Spa

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4 of 5 stars
troublesomeduo   2 contributions
Virginia Beach, VA
Jul 6, 2009 | Trip type: Couples

My boyfriend and I went to the Gran Caribe in the height of the swine flu hype, and I'm so glad that we didnt change our destination. We had a wonderful time, and really didnt encounter any problems (minus the last night when a senior trip invaded the hotel and were super obnoxious, but they're young so you cant expect too much). Everyone at the hotel was so friendly and accommodating, they were happy to answer any questions that we had. The location was fantastic, we actually ending up walking back from the clubs one night and I felt completely safe (although it was a bit longer than we anticipated). The food was terrific, like everyone has said Maria's is fantastic, the flaming coffee is so fun to watch as well. The drinks were great, and if you ask to make them strong they definitely do. Overall we loved our time here, and would definitely return.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since April 28, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d503456?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $332 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Gran Caribe Real Resort & Spa Also Known As

  • Caribe Real
  • Gran Caribe Real
  • Gran Caribe Real Cancun
  • Cancun Gran Caribe
  • Grand Caribe
  • Caribe Real Resort Spa
  • Gran Caribe Real Resort
  • Gran Caribe
  • Gran Caribe Cancun
Address: Blvd. Kukulkan, Km. 11.5 | Hotel Zone, Cancun, Q. Roo., Cancun 77500, Mexico