We booked this holiday after Jetblue started direct flights from Tampa to Cancun, we have a 2 year old so direct flights are a must. From the minute you walk through the door of the hotel you know that it is something rather special, the hotel was beautiful, very zen and very relaxing, calming music and essential oils to make you feel like you are in a relaxing spa. We had booked a 3 night stay in an Aqua Suite, on check in we asked if the cabanas were included in the room but were told unfortunately not, but the receptionist managed to book one for us for that afternoon and complimentary as it was my birthday weekend.

The check in procedure was in my opinion a little long, we were sat in reception (albeit a beautiful one!) for over an hour, whilst we were brought peppermint tea and given all the information about the hotel - this was all very nice but we were only there for 3 days and just wanted to get to the pool as quickly as possible and all the information being given I could have read about in an info pack in the room. We were asked if we would like an upgrade to a bigger suite and we did view it but decided that the Aqua was actually nicer than the more expensive one that they showed us. The Aqua suite was beautiful, very large with separate living room and open plan bedroom and spa/jacuzzi tub, very modern, huge patio which got sun on it till about 3-4pm fantastic!

The pool, sorry pools there are 8 of them were amazing, there is a large sun shelf running the whole length of the largest pool and this was perfect for our 2 year old to splash around in he actually spent 3 whole days in the pool, it was not busy at all. The pool drinks service was amazing all of the waiters were very friendly and couldn't do enough for us - they even bought be a cake and balloons out when they found out it was by birthday and all sung happy birthday to me.

The breakfast buffet at the Siete is out of this world, and the spa breakfast on the a la carte menu was to die for. All of the food in all 3 restaurants was world class, - we actually never left the hotel for food as we didn't need to the selection was so good, - they even microwaved a Gerber toddler meal for my little boy as the menu is not that child friendly at MB but as I had read that on another review I took along a coupe for him, they brought it up on a china plate with small childrens cutlery, very sweet, we will definitely return just so that we can try everything that we missed on the menu's.

The only down side to this hotel is that if you like a beach holiday (luckily I 'd rather have a pool any day)! you will miss out here the beach is just to narrow and the waves were so bad whilst we were there you couldn't even dip your toe in.

Overall though for us as a family with a small child the hotel was perfect, we were able to have a family holiday but also have a grown up holiday at the same time.

Stayed at the Aqua from 4/16 to 4/20. Based upon pictures and reviews, my wife and I expected a beautiful beach/pool resort getaway, and the Aqua certainly delivered. What really impressed, however, was the Aqua's ability to combine their spectacular resort setting with clean, romantic, comfortable luxury and world-class food/drinks/room service.

I cannot stress enough how much we enjoyed the food & drinks and helpful staff during our stay. The breakfast buffet was great, with highlights including fruit (esp. cantaloupe and honeydews), juice and eggs-to-order station. Poolside drinks were fantastic and made to order, with all the proper ingredients to offer pretty much anything we could request (frozen bellinis and perfect margaritas - grand marnier/1800/sauza w/ lime juice and simple syrup, on the rocks of course - were big hits). The mb(?)restaurant was posh and very good. Room service was top-notch. Proximity to La Isla shopping center was a big plus, too - not necessarily for the shopping, but for Thai (restaurant) - it is the top-rated restaurant in Cancun on TripAdvisor for a reason.

We also made use of the spa on the first day of our stay (prior to any sunburn) and had wonderfully relaxing massages. We left regretting not being able to stay longer, and would return in a heartbeat. Bravo!

Stayed at the Aqua Cancun for 4 nights in April 2009. Beautiful hotel. Gorgeous views of the caribbean sea. Wonderful pools. Excellent service. Location was great. Across the street from Plaza La Isla and Plaza Kukuclan 5 minute walk down street from hotel. Breakfast buffet at Siete was wonderful. Would definitely recommend to anyone.

I have stayed at Hotel Aqua several times in the past, but recently had my destination wedding there with 80 guests in attendance in November, 2008. The location is excellent as it is right across from the main mall La Isla. The service was exceptional, and all of my guests were greeted promptly and were made to feel very welcomed. The hotel is very modern and they have added all the special touches such as aromatherapy in all of the hotel areas. When you check in, you are greeted with a complimentary tea and hand massage. Our rooms were very clean, looked brand-new and we really enjoyed the choice of aromatherapy out of 4 scents. The turn down service was exceptional as well. The concierge floor was closed during our stay but they were able to bring us the room service appetizers each day instead. The pool area is outstanding with many choices and has about 8 different pools. The Azul bar was very nice and the food outside was great! The hotel restaurants served great food as well, both a little pricey and would have liked to have had one choice that was more child and family friendly for a casual dining experience though as both were more upscale. The service for our wedding was great and they did a fantastic job and all of the planning and set-up, food, etc. I can't wait to come back there for my anniversary!!