We had a wonderful 3-night-stay at the Aqua last week. The resort is beautiful, with aromatherapy scents throughout the hotel. The pools are amazing, all infinity with one in particular that has a breathtaking view of the ocean. We ate breakfast everyday at Siete, and they had an mazing selection of food. Something for everyone. We showed up on our first day there much later than we expected after a long day of traveling. We were starving a headed straight for the restaurant by the pool, Azur. Unfortunately, they had just closed and we started to walk away when the pool manager stopped us and told us he would be happy to call room service for us and have them deliver something to us by the pool. It was so nice of him, and from then on the level of service continued to exceed our expectations. We went across the street for dinner 2 of the nights, and it was so convenient having 2 malls within walking distance. The bed was very comfortable, and the view was amazing. It was sad because it was so empty, but we still had an amazing time. They didn't skimp on the service. At one point by the pool, we counted 5 guests and 17 employees! We really loved this resort, and felt so relaxed and pampered by the time we left.

A business trip brought me to Aqua in March 2009 and because my company footed the bill, I have no idea what it cost, but I do know I would definitely return. The hotel was immaculately clean. The vibe is very zen-like with tons of aromatherapy scents in the air. The even offer aromatherapy in the room every night free of charge. One night they even brought a rock garden and a water fall which were incredibly helpful with calming my stress levels with my business trip. My room overlooked the center of the main pool, but I think there are at least 7. It looked amazing. The staff was nice, but my one issue was that they were not as prepared for guests as they should have been. I waited over an hour to check into my room, even though the hotel was only at 30% capacity, mainly because the hotel was understaffed (because tourism was down due to Mexico-border violence) . Which was the other down-side. The hotel had a really cool lounge, but there were so few people staying at the hotel that it was near-empty every night. In any case, I've been to Cancun 3 times - twice for personal trips - and this is the best hotel I've stayed at. I would definitely go back and would highly recommend it. (Almost forgot to mention - the spa is AMAZING!!)

We originally booked an oceanfront room with balcony. Once the flu scare kicked in, we watched for the US travel advisory status as our trip got closer. A week out, the advisory was lifted (we were going regardless). At the same time I checked the rates and they were lower for an ocean front room with a terrace and breakfast included. So I canceled, and rebooked. Great deal.

Our only other trip to Cancun was last year when we stayed at Le Blanc. So our comparison was constantly referring back to Le Blanc. Of course, that's not fair, so we tried to keep an open mind on Aqua.

Just like last year, I used Brant at Entertainment Plus for transport from the airport. Great people! Check In was flawless. We were led to our room where we unpacked and then headed to get some lunch. We ate at the hotel's Azur which was pretty good, but over priced for lunch.

The hotel is really nice with tile everywhere. The pool areas are great. Actually, I'd rate their pool areas as nice as Le Blanc I think.

We ate dinner at the hotel's MB which was great. We also ate several times across the street at the La Isla shopping mall. The hotels locations was great from this standpoint, as walking to several very good places for dinner was easy.

Our room was very nice and spotless.

We are hooked on Cancun and spent the ride back to the airport scouting future hotels we want to try.

Stayed with my husband the end of March for 3 nights and wish it could have been longer. The resort is gorgeous. Our room was quite large, comfortable and very tastefully decorated. The staff was very helpful. We also really enjoyed the food in the restaurants. We were pleasantly surprised by the wine list, wine cellar and knowledgeable staff. The outdoor mall across the street very convenient too. The Mexican restaurant there had excellent margaritas. Unfortunately, the hot tub was in the family area and overrun with kids in their floaties the whole time we were there. Oh, and why were there kids sitting at the wine bar one night?! I imagine the adult area must get crowded when the resort is more full - it couldn't have been at half capacity when we were there and one afternoon there were only two available chairs by the adult pool. Drinks were expensive and we were glad we bought a couple of bottles of wine at the airport before heading to the resort. And then a couple more at the mall across the street...The spa looked really nice. Didn't have any services there, but we changed in the spa upon arrival (at noon) because our room wasn't ready. The service wasn't quite 5 star but for just over $200 a night, it was an EXCELLENT value and I would stay there again. If I had to pay over $300 a night, I would at least look elsewhere, but I think that's about what it's worth.