From the moment we walked in, to the time we checked out the staff was waiting on us hand and foot. We were greeted with an awesome hand massage while we waited to get checked in. The room was very modern and relaxing. The bed was so comfortable we struggled to get ourselves up! :) The food was amazing as well, very yummy! But also a bit expensive. The pools were uber clean as well. My boyfriend and I visited Cancun for my 25th Birthday and stayed for 7 days. We decided to split or vacation into two different hotels. First the AQUA then an All-Inclusive. When it was time to switch hotels in the middle of are vaca we were so sad to leave. Especially when we got to the second hotel!!! Oh man, I was so disappointed. I don't think any hotel will ever live up to the AQUA in our eyes. We still rave about it to our friends and family. Another cool thing about the AQUA was that it was located directly across from a large shopping plaza with tons of restaurants, shopping and fun attractions. We swam with dolphins in the plaza. That was very convenient for when we didn't want to order food from the hotel. My boyfriend treated me to a spa day while we stayed at the AQUA.... HEAVEN!!! I received a reflexology massage and a Honey Body Scrub, THE BEST. If you stay at the Aqua make sure you visit their spa. You would be losing out if you didn't. Writing this review is making me remember the wonderful smell of the entire hotel, a refreshing mint tea aroma. The only negative thing I would have to say was at the very end of our stay there. We received a $100 credit to the hotel from Expedia for ordering with them but when it came time to get that money credited to our bill it was a bit confusing. Just make sure to double, triple check your bill before leaving. Otherwise, ENJOY YOURSELF, you wont have try very hard.

The Aqua is the ultimate place for getting away from the stress of day to day life. From the moment you walk in the door and hear the relaxing music and smell the lovely aromatherapy you will feel your worries drift away. The hotel design is absolutely gorgeous and there are constantly other tourists taking photos of it from outside. It is nice to be one of those who get to really experience the Aqua. Everything is top class from the pool area to the spa, to the gym and the food. The breakfast buffets are amazing. We ate so much for breakfast that we rarely had lunch! We also ate in the MB restaurant and it was a wonderful experience. The location of the Aqua is another big plus. The two shopping centers nearby mean you don't have to travel far for some retail therapy. Some of the hotels in the hotel zone are very far from anything so beware. We attended yoga classes every day in the Aqua and the man in charge of this was just fantastic. He exuded such a personal sense of peace that it convinced me that yoga really was something I should try when I got home. One day he spent two hours going through relaxation exercises and stretches with me. It was an amazing experience. My only small gripe about the hotel was that they did not inform you of what was available in the hotel at check in. There was no information book in the room so we had to ring up when we wanted any question answered. This wasn't two much of a problem as we were staying for 6 days and after 2 we had everything figured out. It would be a little annoying if you were only staying for a weekend. Maybe they feel that an information book in the room is not classy enough... personally I think having the answers to your question at hand without having to ring the concierge each time is very important. This was only a minor quibble though. All in all the Aqua is the kind of place that you dream of returning to. I would love if it was a bit nearer to me because I would certainly go there all the time if it was feasible.

The Aqua hotel is one of the best hotels that I have stayed. This hotel was amazing. When I booked this hotel the breakfast buffet was included and the food was excellent. Not to mention there was a mimosa station which was included in the breakfast buffet at no additional cost. The temperature of the pools were all different but very comfortable to get into. The hotel is kept up very nice and the aromatherapy throughout the hotel is very nice. I had a basic room but the view from my balcony was breath taking of the ocean.

Friendly staff. Clean and Well air-conditioned Room.
Beautiful and clean pools.
Closed to the 2 best malls in the Hotel zone.

With 25% off for food and drink right now, it was a bargain to eat in the hotel restaurants.

Bus is the best and safe transportion within the Hotel zone, cost 7.5 peso per person.
We took a air-conditoned bus (a very rare one) and went down town and then return in the same bus (paid again). It is the best way to see the hotels along the hotel zone.