My wife and I are in our mid forties and have stayed at this resort for the last four years which we book through HGVClub. We have brought teens, younger & older friends and everyone has loved this resort. The Building is a bit aged but has much charm and still is the best location on the hotel zone. The staff are professional and will do their best to make your stay pleasurable. Mr. Arteaga, who is a manager, is friendly and attentive to every request that we made of him and has made our stays even more memorable. We can't wait to return in a couple months. If you wish to contact me to ask me about where we shop for food, who we use when scuba diving and what we thought about Xel Ha, Isla Mujeras, Selvatica ect. Because of its great location this resort will eventually be removed and replaced by a larger new building ..... that will be a sad day for the people that have fallen in love with this Gem of a property. Enjoy it while you can.

After reading the reviews here, I was a little worried. We booked through our HGVC points system. We had a decent experience though, and were overall pleased with our stay.

There was some confusion at check-in because we had originally booked a single room, and then upgraded later to a one-bedroom. They put us in a single at first, then moved us next door to the one bedroom suite with the jacuzzi. However, I wasn't happy with the view, and asked for a poolside room. Gabriela at the front desk was very nice about it, and they moved us to a new room the next day, no problems. The new room had a much bigger balcony, and a very nice view. Also, Gabriela sent us a lovely gift since it was our honeymoon trip.

The suite was spacious, and just what I expect from HGVC. Yes, some of the remodeling details are shoddy (such as sloppy caulking, etc), but the materials used were good, and the design is nice. The bed was very hard, but if you've ever traveled in Mexico before, you know that is basically standard. My only real complaints about the room itself are 1) that the floors were always dirty - the bottoms of my feet were constantly black if I went barefoot in the room, and 2)that the walls are very thin and there was a lot of noise from the adjacent rooms, and the room above. Heehee, and I'm sure the families in those suites weren't too happy to be next to a couple on their honeymoon either :-)

The restaurant, La Palapa, was lovely, and I thought decently priced. The food was quite good, no complaints. The breakfast bar was well stocked, and I was able to order from the menu each day because I have a restricted diet. The cheeseburgers we ordered from room service were great, as well as the desserts. The drinks there were the best we had in Cancun, and they were cheap as well. Sylvia, the waitress for the beach and pool was awesome - that lady ran her butt off, and took care of so many people - I don't know how she manages! We enjoyed our beach and pool time very much, largely in part to Sylvia's excellent service. She remembered us every day, and always knew what our favorite drinks were.

I used the fitness center a few times; it was adequate. They have a sauna, but it wasn't very hot. The spa was too pricey for us, though. They had a convenience store, as in any HGVC property, but it was only stocked OK, and the deli there wasn't good at all. The staff didn't speak English, so we couldn't order what we wanted, and half the time, there was no one working that we could see. They also charged 15 pesos per 1/2 hour for using their computers for internet - a little tacky, if you ask me....

But we really did enjoy our stay - I would recommend this hotel to friends. It's especially good if you want to be near the action, but not quite in it, if you know what I mean. It was quiet and relaxing, but within stumbling distance of a lot of fun stuff to do. A very good experience!

Just got back from a 4 night stay-had a great time. We had a 1 bedroom suite and it was lots of room for the 3 of us. Resort is very clean and the staff very helpful. It is only a short walk down to where all the shops and restaurants are . You can also take a bus for 7 pesos. The pool and beach is great. Very quiet there, so there is not much to do at the hotel besides sunbathe.

We just returned from a 5 day 4 night stay at the Fiesta Americana Villas. We had a great time while staying there.
We stayed at this hotel because we received a free trip in exchange for attending a timeshare presentation.

The rooms are clean and well maintained except for the mold that we found in the shower. This is to be expected, however, because of how humid the climate is in Cancun.

Because of the other reviews the first thing we checked was the door that connected our room to the next room. We found no security issues to be present and our safe worked just fine too.

Our room was spacious and had a great balcony that overlooked the ocean.

The room was well equipped with a microwave, coffee pot, small fridge, and dishes. There was also a hair dryer and an ironing board.

The hotel staff were all extremely accommodating and polite. Every night we asked the concierge where to eat and they gladly made reservations for us and each place that was recommended was excellent.

While this is definitely not a 5 star resort I felt like it was well maintained and that the staff really wanted to please.

The location of the hotel is great too! It is just a short walk to the "Center" of the hotel zone and all of the nightlife but far enough away that you don't have to visit the crazy part of town if you don't want to.

I would without a doubt stay at this hotel again.