We had been to Fiesta Americana prior to it becoming time-share many times. It was a great time with the family. It still is today - nice beach, calm water, nice staff, activities, etc. but needs maintenance and better staff communication (speak english). Our room was not cleaned for 2-days! But Miguel, the asst. manager tried to make it right - A+ when he found out.

The exchange rate was better than the banks! The prices for food/drinks in the resort were very reasonable with friendly and attentive staff.

House-keeping needs work! Ants all over in the pantry/sink area.

The kids really missed Felix - who is now at The Aqua Marina Hotel.

We stayed for 5 nights and overall had a great time.

We stayed here thru our Hilton Grand Vacation Club points ( they have agreement with FA in Mexico and Club Intrawest in Canada) and the reviews I've read are dead on. Rooms are big enough, yet dated. The mattresses were very uncomfortable with thin sheets. Staff are polite,
very helpful and prices were reasonable for food and drinks. Close to mini marts , so we grabbed bottled water, gatorades and 9 peso ( yes... $ .75 amer) Negro Modelo beer, my favorite and put in room fridge. they had the best exchange rate for the US dollar, for we stayed at the Fiesta Amer Grand Coral last 2 nights and they were 70 pesos less per dollar for a 5 star hotel. Guess they need to make money somehow. But, the Villas Cancun had a small pool and a very limited swimmable beach. In the busy part of Hotel Zone, felt safe walking day and night. We had 4 teens so they thought that kinda cool. Take the buses.. They are cheap and drivers are like NYC cabbies. Free washer and dryer on same floor, which came in handy with 6 people traveling. Don't think I'd rush back to stay there, most likely choose another location.

This was our first trip to cancun - spring break for our high school daughters. Overall, we had a great stay at the Fiesta Americana, and we would go out of our way to stay there on a return trip. We booked through HGVC, and upgraded to a 2 bedroom plus to have a unit on the end that faced the ocean.

The resort is a nice size in that it is not so big that you are in some high rise building or crowded together on the beach, but yet is big enough to offer a nice restaurant and amenties that you want from a resort. It was easy to get around the resort, to go to the beach/pool/restaurant - or to go to the entance to catch a cab (or bus a block away), or to walk to several hot spots a few block away.

Highlights:
Check-in was a breeze. We arrived at 9:30 a.m., were immediately welcomed by name by the staff and checked in. Monica was very helpful. Our unit was even ready for us.

The unit - though showing its age - was very spacious.

Our main deck was roughly 15 x 35 feet, great for relaxing away from the others and/or watching the sunset.

Our location was on one end of the horse shoe shaped resort, which was very convenient to the beach, pool and restaurant. If not staying in an end unit, I would recommend facing the pool (with gives ocean view as well) and as far toward the beach end as possible.

The beach setup was better than any of the other resorts in the immediate area, with plenty of space on the beach and a good swimming area. It was also protected from the wind and pounding surf.

Calm atmosphere - mostly families and adults - which is what were looking for. Not the place to go for the wild spring break crowd.

Lowlight:
Really only one. I ordered room service breakfast for my wife's birthday as a surprise. It didn't show up. After 10 minutes I had to call room service several times over the next 15 minutes to essentially re-order the breakfast (language issues). So our day started an hour later than planned. Fortunately the other birthday activities for the rest of the day went according to plan.

Other comments:
WIreless in lounge was sometimes slow (not working for a while on our first day), but it was free and easy to connect to.
Restaurant was decent - but would like to see broader selection/variety (same every night).
We had to have them replace the toaster and dvd players that weren't working - both done quickly.

Our high school aged kids really enjoyed the restaurant Perico's (downtown Cancun) - be sure to order the Banana Flambe.

Also we had a taxi driver, Mauricio Vasquez, that we really liked. We will call him to take us around on our next visit. Let me know if you would like his contact info.

This was our first trip to Cancun together and we booked our stay at the Fiesta Americana Villas Cancun through our Hilton Grand Vacation time share. The location of this hotel was perfect and close to almost everything. We checked into a 1-BR unit rather late but it was quick. They accomodated my request for a high floor room and view of the ocean. Upon walking into the room, you can already see the "age" of the hotel. There were several issues with our room: 1) noisy fan in the kitchen; 2) water leak from the ceiling vent in the bathroom; and 3) broken light bulb in on of the lamps in the living room area. All these issues were addressed immediately when we reported it. There was one problem that they could not do anything about - there was a shrill high-pitched whistling sound which seemed to only occur when the hot tub of the RIU Palace next door was running. This constant whining was heard from 8 am to 9 pm so it made it difficult to sit on the porch and enjoy our coffee in the morning. We could have asked to be transferred to another room but we decided to stay and keep the sliding door closed.

La Palapa was a nice restaurant by the beach. They had an awesome breakfast buffet and you could also order off the menu. Most lunch and dinners was ordered from a menu. Food was good and very decently priced. My only complaint was I would have wanted more variety in their menus. It seemed like we had very little to chose from. Drinks were good and again decently priced. The Lobby Bar was a nice place to sit and use the free wireless internet (bring your own laptop or they will charge you to use theirs!) and to have a few drinks. The mini store was adequate and I actually enjoyed the sandwiches they made for me!

Although their beach front isn't wide, it is adequate with many "palapas" available for shade and beach chairs for those wanting a great tan! Water was awesome - clear blue and sand was fine and white! Waiters/waitresses come along for food/drink orders. Pool was very nice also with a Bikini Bar but we opted to stay beach front everyday.

All in all, we enjoyed our stay here and would do it again with one exception: we would ask for another high floor room facing the pool instead of the side close to Riu Palace (no more listening to the constant whining of their hot tub!). Learn to take their local bus system - it's very cheap and we felt safe. We even opted to take the ADO bus to Playa del Carmen (MX$38 pp). You must do the Selvatica Zip and Snorkle tour!!!! It's the best ever!!!
Xelha was a blast, too!