The receptionists are TERRIBLY rude and completely unaccomodating. Don't expect them to actually have the room you requested 'on time' or 'at all'. The beds were comfortable and soft, but the bathroom was a little icky and the floor was sticky.
The pool is almost like a hot tub because it is so hot and it was full of sand at the bottom.
The food was ok, acceptable. The asian restaurant requires reservations, but they will probably let you in anyway, the prices are ok and it was my favorite. The other places were good ok too.
The swimming beach is tiny and doesn't let you go out very far, just up to your chest, but the water is very calm and luke warm around this hotel.
There are a lot of local fisherman and people that hang around this hotel, so you may not want to walk around outside too much.
There is a car rental place across the bridge across from the sky needle. There is also some tourist places across the bridge if you want some souvenirs. There is a convenient store down from the car rental place where you can buy some snacks and drinks.
Cancun is incredibly hot, that is coming from a midwesterner who lives in the deep south.
WE took a day trip to Tulum by a rented car. The drive was very easy and smooth (gas stations attendents will fill up your car so be prepared to tip or just act stupid. Tulum has lots of parking and the beach there is BEAUTIFUL, wear a bathing suit because you will be so hot. Seriously, IT IS HOTTTTT AS HELL. The beach here is not so calm so might be dangerous if you have kids.
Otherwise, enjoy. But look for other accomodations.