Me and a group of friends returned about 2 weeks ago and thought this hotel deserved a review. We arrived with a coach full of others and sat down in a room where we were handed our room cards and had the bands for the hotel put on.
We had 4 rooms between the 11 of us which were all grouped together on the 4th floor. The rooms were fine, all had air con, TV's and really comfy beds (which turned out to be life savers after a late night out) The only thing they really missed were maybe a little fridge just to keep water cold. During our first week the hotel was pretty quiet after the swine flu outbreak, however there were still plenty of staff around, in our second week the hotel filled up a lot.
The pool was large and always clean, the bar in the pool was also a nice surprise, and always busy. The sea was a nice change from the pool and much better if you wanted to cool down.
The food was good, although the buffet did get a bit boring after two weeks but that can be expected. The pizzas for lunch were always nice and if you didn't fancy the 10-15 minute wait for one you could get a burger or hot dog from Angel (The hardest working guy on the planet, seemed to be working 12 hour days for the whole 2 weeks we were there.)
I have no idea what daunapaq is talking about in a few reviews below as we were their at the same time as him (while they were refurbishing the fish restaurant) I never saw any sick in the pool and i was in there most of everyday, so it was definitely not everywhere as he states...
For those people staying here and planning on going out into the party zone, i suggest catching the buses rather than a taxi as it will save you a vast amount of money, the bus stop is about 3 minutes walk down the road and it will cost you 10 pesos no matter where you go, better than a taxi which will cost you 10 times as much.

I booked my trip through US Airways Vacations. I was originally booked into the Oasis Viva Beach, and called to inform the reservation agent that the hotel is closed for the moment. I was re-booked into the Oasis Palm Beach. CHECK-IN: Check-in was OK -- I arrived at 1 p.m. and my room was not ready, but I was booked into an alternate room immediately. The lobby was hot. I noticed, however, on some days the lobby was cooled by a brilliant breeze so I think it depends upon the weather. I agree they should air-condition the common areas. ROOM: The room was big, immaculate and cool. I didn't have an ocean view, and didn't care. The lagoon is beautiful and I had a vista of distant hotels along the shore. I had two double beds (shoved together so the effect is like a huge king-size bed) with bed-side tables on either side, both with lamps. There was a glass-topped table with two chairs, and a built-in banquette with cushion and several throw-pillows. There is a built-in bureau with TV (with several English stations), four drawers, and ample closet with about 20 hangers. There is no ironing board or iron (why on Earth would one need one at this place?) but they are available from housekeeping. Maid service was excellent (tip $2 per day); if you don't care for room cleaning before noon, simply put out your 'privacy' sign and they will come back. The 'mini bar' has four assorted sodas, two one-litre bottles of water and two beers replenished daily. If you care only for diet soda, put a note in with $1 and you'll get it. FOOD: The food was very good, and I had duck breast with an orange glaze at the buffet; the pasta stations are always a good option, and the desserts were tempting (although I didn't partake except to make an ice cream sundae one time). There is never a wait to eat, anywhere. I don't even know if they take reservations, as none are needed. I did hear some people grousing that they had to wait until 6:30 to get into buffets for dinner. Wine is available at lunch and dinner (self-serve at the bar area). Note that diet soda is a special-order item, but certainly available (just not available at the self-serve beverage area). There is a limited 24-hour room service menu and I had excellent steak and fries early one morning; service is supposed to take 45 minutes but my dinner arrived in 15. BEACH: Beautiful with pristine sand and crystal-clear water. No problem ever finding a shady spot to lounge, and no need to get up early to 'reserve' a spot with a towel. I spent a lot of time here reading and watching folks play volleyball and soccer. POOLS: There are two large pools, one with a swim-up bar that is close to the snack huts (where Angel makes the best burgers in Mexico) that has a DJ and attracts the more festive crowd; the other pool is more quiet, but also very large with big water jets at the end closest to the beach. LOCATION: It's OK. The Embarcadero is a two-minute walk away over the bridge; if you want a helicopter ride or to go on the Pirate dinner cruise, it is very convenient. The best gift shop in town is on the upper level of the Embarcadero complex in a combined folk art museum and gift shop with very good prices. ACTIVITIES: The hotel has numerous outlets for tours and excursions, so it is easy to shop around. They have on-site parasailing ($40), boat rents, etc. There is a show at night (9:30 p.m.) and the information is posted on the activities board. BARS: Numerous. If you think there isn't enough alcohol in your drink, ask for more. Tip $1 every other drink or so. CLEANLINESS: The place is immaculate. STAFF: The staff here is very friendly, although many do not speak a speck of English. That's OK; we should remember that we are in their country. Finally, when it doubt, tip. The universe rewards a generous soul. TIPS: Don't lose your towel card, issued at check-in. Do rent the room safe (they give you a lock and key when you check in and the cost is $3.50 per day). Do NOT drink the water at this hotel; if your party needs more than the 2 litres provided daily in the mini-bar, save your water battle and refill it for free with the purified water available at the buffets' self-serve beverage area.

Weve just arrived back from two weeks in cancun and feel we have to write a review after the most amazing two weeks we had! Before we departed I had researched the hotel on this website and to be honest was a little apprehensive as to what the hotel we would be like. Let me just say...previous reviews do not give the hotel justice.
CHECK IN: We arrived at the hotel late afternoon and the room was ready for us straight away, we were quickly checked in and our bags taken to our room, our room was clean and spacious, with life saving air conditioning already on. we wasnt given a sea view, however, were not bothered as we came to relax, not complain and we also hadnt requested one. (3x couples we met on the holiday, returned to reception after check in, asked for a sea view and were moved with no hassle).
STAFF: All staff were extremely friendly. Even the windows cleaners and floor polishers will greet you and give you a smile as you walk past. They are constantly cleaning and the hotel is always immaculate. Angel as the beach bar (who cooks the burgers) is the most hardworking man ever! He is constantly rushed off his feet but always smiles and apologises if you have to wait for food. The maids were very efficient and our rooms were cleaned everyday, on numerous occasions we had the do not disturb sign on our door till about 3 (when they cleaned our floor at around 11) and they would still return later in the day to clean our room.
The only small problem we would say we had was with the staff at the bar. We found that the bar staff never really kept note of who was first in the queue for drinks and sometimes would serve 4 people who arrived after you, before you. We also found that if you spoke spanish you had to simply walk up to the bar shout out your order and would be served immediately, when others had to wait which we found unfair. However, this didnt really cause any trouble and you would get served in the end!
We found out whilst in the taxi one night that the minimum wage in Mexico is 48 pesos (£2.50) for eight hours work, which he said would most likely be the hotel staffs wage, so for the amount they are paid I would say they are excellent.
FOOD: The hotel has five resturants, 2 buffet,1 mexican, 1 seafood and 1 asian (pizza resturant is also open when it feels like it!). The two latter are absolutely brilliant and could pass as top resturants in london! All of the resturants are gorgeously designed and decorated and the staff are extremely effiecient and helpful. We never ate out once in the two weeks and still looked forward to every meal. I agree the buffet can get a tiny bit boring near the end of the holiday, but wouldnt any buffet?
I have also read you have to make reservations at 6am in the morning or you cant eat (which i think maybe a little dramatic). Whilst we were here, we had to make no reservations and were served neraly immediately at all the resturants (the seafood sometimes had a short wait, but it is right next to the bar so you just go and have free drinks!)
ENTERTAINMENT: We didnt really stay for any of the night entertainment as we tended to go into the party zone but I thinks it either Karaoke, Tropical Show or Tropical Band. During the day they hold volleyball, yoga, pool games etc to keep you occupied.
BEACH: Yes the beach is shallow and next to marina but it is still beautiful. The seaweed is raked out each morning and night so the water is very clear. There were always free chairs throughout the day so there was no need to put your towels on early in the morning.
LOCATION: The hotel is in a good location, around 5-10 mins from party zone. If you get a taxi make sure you haggle because they start off about twice as much as you would pay at home when petrol is only 40p a litre!
Walmart is a bus ride away and a small market is 2mins walk away.

Overall I would give this hotel 4.5/5. For the price is is excellent value and I would happily return next year or next week if I could! We met quite a few people whilst on this holiday and all of them would say the exact same!

First, we got a great deal, and had a great time. Honestly, if you cannot have fun in Cancun, there is something wrong with you. That being said, the hotel was not the best part of it by a long shot.

We got to the hotel around 3, when all the people that had arrived earlier and been told to come back at 3 showed up. It was controlled mayhem in the lobby, and I have to give credit to both the desk and bell staff for doing a good job. Bags arrived in minutes.

The lobby is hot and humid, with no air conditioning or fans. I have been to hotels in Mexico that have huge airy open air atriums, but this was not one of them, and the general feel was sweaty and stale. In fact, it felt this way in most of the common areas. There was not a nice place to relax and have a cool drink to meet people in an air conditioned, fanned or cooled setting.

The “Concierge” is really a time-share sales person, that is pushy and rude. The hotel allows her access to guest names and information, she is in a hotel uniform, and her desk is across from the front desk. She yelled for me every time I walked through the lobby, so I finally gave her 2 minutes to hear her pitch and told her no. She calls rooms too, to set up appointments for your ‘free gift’. I was not too happy that the hotel allows this, but it was a minor inconvenience. Note also that the hotel ‘staffs’ the towel desk with people whose job it is to sell excursions, so any time you ask for a towel, you get a sales pitch. Not a big deal.

The pool water is hot by mid-afternoon. It is clean, just not refreshing, at all. The opposite really.

The Beach is sandy, and there were plenty of chairs. The water is very calm, so by afternoon it is warm, and it is next to the lagoon inlet so it is not a crystal clear as you will find more to the south, and the swimming area is not more than 3 feet deep. So the plus is that there are no rocks, no waves, and very warm water. The minus is that it feels like a dirty greenish lake, and not at all like the ocean. I didn’t like it. If I had small children I might have felt differently.

The food was ok. Better than I paid for, not great. The usual complaints apply, hot food not hot, cold food not cold. All in all, it was decent however, with loads of choices. We did eat at the Oasis Cancun for lunch and dinner one day (See below) It was fantastic!

The service from the hostesses and servers, as well as cooks was superb. They really smiled a lot, were downright nice folks. Hard working, and really cared it seemed if we had a nice meal.

The bar service was horrible. All bars. It didn’t matter if the bar was busy or dead, if I ordered a mixed drink, frozen drink, soda or beer. The bartenders were simply not friendly. The people in the snack shack were pretty horrible too, maybe they were trained by the bar staff. Liquor was watered down as well, and served in 6 oz Dixie cups. Most places the bartenders are great, here I was really, really shocked at how miserable they were. I have to admit I only met about 4, I am sure there are some great ones as mentioned in the other reviews, but they must have been hiding when I came around ;

The hotel was clean. My room was clean. It was also a bit run down and in tough shape. About a Days Inn quality. Except the mattress! That was a pillow top sealy, and very comfortable. The rest of the room was really old, and it showed in the bathroom a lot. Grout and calking seemed to be holding the vanity together, barely. Water was hot. My toilet ran for my entire stay, but I never reported it, so I only have myself to blame. (Truth be told, I liked the sound). My remote did not work upon check in, and neither did 1 of the lamps. Both fixed within 48 hours, so that was good. We spent so little time in the room, the lack of a balcony was not a big deal. A good mattress, clean sheets, hot water and a flushing toilet was what I paid for and was exactly what I got.

It is too bad the management of the hotel is all about selling you additional stuff instead of letting you know about the stuff in the area you might enjoy. Example: T here was no posting of nightly activities, so I found the show by accident. The show was really great, better than I would have thought, but they did a lousy job of advertising it. Also, the ferry to Isla Mujeres is right next door, but no one knew the schedule-they were willing to sell me the excursions there however. Finally, the Oasis Cancun allows day passes, something I had to ask for, not something they went out of the way to tell me.

If you have booked, don’t sweat it, you will have a good time. I DEFINITELY would do the day pass to the Oasis Cancun. We went in the morning, the beach is rocky but the water is gorgeous, and we had ala carte Asian for lunch and Brazilian for dinner, the best dinner I have had in YEARS. No reservation needed, and they sat me in shorts and a tshirt. We left the hotel at 9, spent the day, then stopped and shopped at the flea market on the way home. One day we took the ferry to Islas Mujers ($17/person round trip, leaves at 9:30), rented a golf cart ($40), saw the turtle farm ($3), swam on the north beach, found a beach next to the state park and snorkeled there ($5), toured the island by cart twice, and took the 5:30 home. Great day.

The gift shop does not post prices, I was told because they have a lot of locals on day passes, so they have two sets of prices, one for tourists, one for locals. All I know is that Suntan Lotion was $30, and a regular bag of M&M's was $1.70. We got a good laugh out of that.

We got a great deal, so I have no complaints, but I would not stay again. Between the beach, the pool, the time share woman in the lobby, and the condition of the hotel, I think there are better places for me if I return to Cancun. All in all, it was still a great vacation.