Well, where do I begin? My boyfriend and I stayed at the resort in the end of July and had a great stay even considering the rain!
We were offered sparkling wine and an upgrade to a swim-up room upon arrival but decided to stay with the ocean front. We were situated right in the last building on the corner of the resort and had a beautiful unobstructed view of the ocean. The rooms were very nice; marble floors and counters, a jacuzzi big enough for two, a large shower and seperate toilet, double sinks, a nice balconey with chairs and a hamock, and a super comfortable king size bed! The only small complaints about the room were ours didn't have a screen on the door and it didn't get fixed (do not leave your door open at night without a screen, we did and ended up with very large moths in our room) And also the rooms were very damp even though there is air conditioning (I think it was because it was extremely humid when we went). Also a nice touch was receiving towel art and chocolate covered strawberries in our room every day.
The food was pretty good at the resort. The best places were Kampai (probably the best), LaFondue, and D'Italia. JoJo's, Cocotal (good for breakfast), Fuentes, and La Isla were just okay. The nice thing is you don't have to make reservations, mind you we ended up waiting 5 out of the 7 nights that we were there (but who cares when you can relax and enjoy free cocktails!!) If you got to Cocotal keep an eye out for Ananias...he's a super sweet server and will serenade you if you're in his section...also Humberto was great as well! Just a warning you will never be hungry here as there is lots of food, but it is also very rich for the most part.
This is not the resort for you if you're looking for a very active night life. There are two bars that are open until 2am, I highly suggest the Martini Bar. You will find all of the premium alcohol and a very friendly bartender named Hugo. Unfortunately we didn't make it to Guacamayas because we liked the martini bar so much!
The resort itself is very beautiful, the grounds are so well kept and you will likely see many iguanas running around. The beaches were very nice and there were always plenty of loungers or palapas available. The water is not really swimmable as it is usually a red flag day, but you can still wade in and out of the sandbags (which are not as bad as they sound, but are still an eyesore) If all you're looking for is pristine beaches and water I wouldn't suggest this resort....or most parts of Mexico for that matter. Also the resort itself was always extremely clean.
My one complaint is on rainy days there isn't a whole lot to do except eat (Only at some of the restaurants as most of them will be closed if it is heavy rain), stay in your room, or go to the spa. I had a morning sky massage on the beach, and it was really nice. My boyfriend used the gym almost every morning but said you have to get there early otherwise you won't get on any equipment. If you are going on any day trips where you will be needing a taxi make sure you confirm the price with the driver before you get in, and also try to bring another couple with you to cut down on price. We went to Playa Del Carmen one day and got charged $70 for a roundtrip...$30 more then the bell boys told us it was supposed to be.
One thing I definately have to mention is the service at the resort. This was by far the best service I have received any where, including other hotels and fine dining restaurants. For an all inclusive resort the staff were more than accomodating, polite, extremely friendly, and would pretty much do anything for you. I think that the service was actually one of our favourite things about this resort.
And for the people complaining about the resort being confusing or too much walking....don't listen. It was quite easy to find your way around after about a day and the paths are always marked. And honestly the walking is good for you...work all that food off, and just enjoy the beautiful weather and scenery! But if you really don't want to walk there are shuttles that come around every ten minutes....and they are very good for when it rains.
Well I think this review is long enough but I wanted to make sure I got it all in. Overall I would definately recomend this resort it was a fantastic stay! (If you want anymore info or pictures let me know)
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