I stayed in the Casita Suites. Mine was an oceanview and it was perfect. Out on the Balcony you have a bed which I would use every night & listen to the waves crashing before turning in for the night. Then my bed was already turned down with some cute towel creation and the aromatherapy scent I had chosed filling the air. I am a bad sleeper but slept like an angel here.
I also loved the beach beds. Was always so quite out on the beach and enjoyed the relaxing on it while enjoying the ocean. Then the beach butler would come by and bring ice cream. There are so many bars if I wanted to get up and get a drink I didnt have to walk but a few feet.
It was a good clientelle at the hotel. A high class who seemed to all be happy & friendly as well as considerate of others.
If you cant find something you like on the menu then just tell them what you want to eat. I special ordered many of my meals & they always accommodated me. I am a picky eater so this was a big bonus to me.
The fondue restaurant was my favorite.
Didnt make any of the shows but I was really there for the beach but heard they were fun.

I really don't understand how people can complain about this fabulous resort....
I believe it is only at 50% capacity and some of the restaurants and bars are undergoing renovation....but there was so much to do...we could not fit it all in. The food is fabulous. The pools and grounds are gorgeous. The staff is so helpful, nice, fun.....
We got free massages- which were awesome-by the beach. We got a wine credit for upgraded wine at the Italian restaurant. We had drinks of every flavor and color by the pool. The martini bar was classy and cool after a long day in the sun by the pool. I painted pottery which was then made to look like a masterpiece after I had finished. Our group of 6 was accommodated at every restaurant without hesitation. In fact, it seems as if we got better seating- our own private room at the Italian restaurant. The breakfast at Cocotal was wonderful everyday- Efrain was a great waiter. Martha, our pool waitress, became our friend by the end of the week. The swim up rooms are so nice. Not sure the Casita upgrade could be any better. The only advice that I cold share- take good shoes to walk in....as it is a long walk everwhere- the golf cart shittles come around every 20 minutes...but, we are impatient...so we walked- a lot!! What a great vacation.... wish I was still there. Be careful of Lomas travel transfers to the hotel...we thought we were getting a van transfer and ended up on a big bus- having to wait a while for it to get full. So, just clarify your plans before you get there...and you will know what to expect!!!

We returned from a 2 week stay at the Eldorado Royale yesterday and it was one of the most amazingly relaxing holidays I have ever expereinced.
The first thing to say is that the food is truly gourmet. They are looking to change the face of all inclusive and refering to the service they provide as 'gourmet inclusive' and it really does live up to that.
The best restaurants are Kampia, D-Italia and Las Isla for dinner. La Fondue was a great and fun social experience and there is plenty of choice at lunchtime too.
The thing to remeber is that the menu is designed to be smaller portions and more courses - we were encouraged to order from each course although 5 per evening was too much for me so I tended to stick to 3, which was plenty.
The hotel was down to about 40% occupancy because of the economy and swine flu and the hotel is obviously feeling this as not all of the 7 restaurants were open every night - they are rotated so that guests can experience all of them over their stay. The longest we had to wait was about 40 mins and that's no hardship with a cocktail in yur hand!
On the odd night where you can't face getting changed go for room service. My previous experience involves being handed a tray of virtually cold food at the door - not here though! The guys come into the room, sest the table and serve your food. It was piping hot and really good.
The rooms were spacious and clean - could do with a little updating but still worthy of a mention. We managed to see one of the Casita Suites and they are just lovely but bear in mind that you really do pay a lot extra for no better food or service. The only added benefit is that you get to use the beach palapa and other guests don't. All guests can use all other faclities and the rooms are significantly more expensive.
All staff at the hotel are so lovely and very helpful.
We were happy to tip every time but there really was no pressure to do so - we were talking to another couple who were concerned about this as they had received almost a second class service at Sandals in Cuba the previous years as they were perceived to be tipping less generously - this is just not the case here. Over the 2 weeks we probably spent £300 on tips but there is little else to psend money on and we felt that was deserved as the service is second to none.
The only slight downer was when 2 wedding parties from the US arrived and the guests were really rowdy and causing excessive noise and problems in the pool and the bars. I have no problem with people having fun but vomiting in the Martini Bar and pushing each other around really was too much. That said, they were usually in bed by 5pm having overdone the shots in the pool during the day so late night revelry was never a problem. The staff were kind of powerless to act as the US provides much of their custom. That said when one drunk stole a golf buggy and tried to drive it they acted immediatey.
We did a couple of trips - Xel Ha and Chichen Itza. If tours are your thing please book with the Lomas guys that are located in reception. They really look after you unlike the holidy rep whose welcome meeting extyended as far as selling only the trips in her list and nothing beyond. Lomas have excellent staff, they are cheaper than Thomas Cook and the trips are usually smaller so a much more personalised service. We asked whether they could arrange a round of golf and the response was 'we can arrange almost anything' - brilliant for those that want to go beyond the boring travel company trips that usually spend the first and last hour picking up at multiple hotels to keep costs down and profit up.
The hotel also has a ranch on site and the horse riding was good fun and very reasonably priced if a little hot.
Whilst we were away it was my sisters 25th wedding anniversary. Despite us having advised Thomas Cook at the time we booked and also reminding the rep (who was not aware) they did precisely nothing to make it special. Their brochure states that flowers and wine will be provided on the day but nothing at all was done. The hotel however were amazing. Our Concierge Fernando arranged a romantic breakfast in their room and also arranged for the room to be decorated with rose petals and swans made from towels - sounds odd but a really nice touch. They also put a bottle of champagne on ice ready for their return from dinner.
Overall this place is right at the top of my 'must do again' list (although never with Thomas Cook again!) and we never normally return to places as there are so many others to see.

Having stayed at this hotel I really can't wait to return. We could not fault the place.
Check in was easy. We arrived and were given the face cloths and champagne and were then whisked off in a golf cart to the Casita checkin where there was more champagne. All went smoothly and we were then taken to our room. I had emailed the resort a few weeks before requesting a top floor casita and she said she had given us one of her favourite rooms. It was truly beautiful. We were given room 2931. It was right on the end of the section right next to the beach so we had beautiful views. The outside shower was magical and we never used the inside one the whole time we were there. Room service was fast and hot and the maid did a bloody good job of keeping the room spotless. We also loved the turndown service. When you got back after an evening out you would return to find oil burning, romantic music playing and the covers pulled back and chocolates on the pillow.
The swim up pool bar was bliss and the bartender was very polite and helpful. It was always easy to get a bed and the same goes for the beach also. You could just lie there whilst the bartender kept bringing us drinks. At lunch time someone comes round with lunch boxes for you if you can't be bothered to leave that area. It contained a sandwich, fruit juice, fruit and a cake of some sorts.
The ocean does have the sand bags but it didn't bother me. I preferred it like that because it sheltered you from the waves and you could see lots of fish swimming around them. The beach itself was fine to. Yes there are some rockier areas than others but I'm not a beach person so I didn't care.
The food was perfect. I have eaten at several Michelin starred places and although its not up to that standard I throughly enjoyed it and so did my husband. There were a few dishes I didn't like but that is a personal thing not because of the quality of food. I just ordered something else. I loved breakfast. Champagne and chocolate fountains. Mmmmm
The grounds are truly breath taking and it always seemed quiet whilst walking around but having said that we were on the casita side and I did notice that it got busier on the other side.
The staff were outstanding. The were sooo friendly and everyone said hello and had a smile for you as you passed them.
We did tip but not everytime due to the fact that you don't always carry money around with you in an all inclusive resort. It never seemed to affect the quality of service at all wether we tipped or not.
I cannot fault this place and I am now saving up to return next year (hopefully).
It is a tad bit on the expensive side but I don't regret spending that amount of money on something we really enjoyed. Money well spent!