Disregard the negative reviews of this hotel. We stayed in the Castita section and it was absolutely amazing. The staff is so friendly and the food was great.

First off, a group of fourteen Travel Agents all traveled together to see a total of 14 properties in the Cancun and Riviera Maya area. We were very fortunate to have a stay at in a Swim-Up Casita. My room was 3028 and it was lovely!! This resort is truly made for couples, but since I was not traveling with my spouse but with a group of friends/colleagues, it was still wonderful to be at an adult only property. I had sold this property on many occassions, but had not ever stayed. Here are a few things I loved...

1) FOOD! This is truly a gourmet resort. Everything I had was wonderful. We loved Kampai and ate every morning in the Cocotal resturant. Several in my group ordered room service and all enjoyed it. The service was outstanding!

2) Beach Beds! Staying in the Casita section, we loved using the beach beds.

3) Martini Bar! Had fun hanging out in the martini bar a few times. The service was wonderful and I suggest you try a chocolate martini!

4) Spa! I recieved a complimentary chair massage and it was great! Many of my friends did get to use the spa one day during the stay and really liked it. The facility was top-notch.

5) My Casita! I am so spoile now! How could I ever stay in any other type of room!!??! Well, it was so lovely. The maid, Rosalia was amazing! She kept my room super clean and every night I had turn down service with soft music and towel art. The Casita was a swim-up, which was great! We had direct access to the lazy river that went to the swim-up bar in our sections. The room was large - it had a king size bed, two person jacuzzi, a desk, a table for two and the bathroom was also great! In the bathroom it had a double vanity as well as a large tub. My favorite though was the extremely romantic outdoor shower!

6) The grounds! This resort is is large, but so beautiful! Being in the Casita section, it was a long walk to the front lobby area - but it was a beautiful walk or ride in the golf cart. The plants and trees were amazing! I was so impressed and really appreciate all the hard work the grounds keepers do in keeping this place so lovely.

I am not a complainer, and really have nothing bad to say about the resort. As a Travel Agent, I do feel it is important that people know what to expect though.

1) They use large sand bags out in the ocean, we call them "the whales". They are a big ugly, but really after being at the resort for a few days - I didn't even notice them. It is very important that those "whales" are there thought. Without them, the beach would be ruined. It also makes swimming in most areas more calm and very easy to snorkel. The resort has alot of natural coral, rocks and plants. This made snorkeling very fun. It was nice not to be beat upon with the waves as well. Just know that laying in your beach bed you will see these bags and do not let it affect your stay negatively.

2) The large resort can be tiring to get around fi you are needing to go to the opposit end like I had to alot. I was in Casita section 3000 and our group met alot in the Main Lobby....to walk it, it was hot and long. I did not really mind as I like to walk...but when you are dressed up for the evening and have to meet in the lobby for a deadline....it was tiring. I think if I had been staying for a romantic trip with my husband, it would not have mattered because we would of been going around the property at our own leisure.

Sorry for the long review. I know it many others have made some of the same comments I have. I hope that if you are considering this resort for your plans, that you will go and enjoy! It was a wonderful place and I cannot wait to return with my husband for a romantic get-away of a lifetime!

My Wife and I spent our honeymoon at the El Dorado Royale the first two weeks of June this year. We flew from Gatwick, England with thomas cook who we booked through.

A long flight and a bit of a bus journey we were well rewarded for our efforts. Arriving at the hotel there were a number of friendly porters there to assist us. they looked after our bags, presented all of the new arrivals with Champagne and ensured we all new where to go and how to get checked in. We had booked to stay in the casitas part of the resort which, although a bit more expensive was deffinately worth the extra. once checked in we were taken on a golf buggy to our room. the Casita we stayed in was one of the hut like appartments right beside the beach with everything we needed in the room.

The food in all of the resurants was excellent (the Kampai oriental was by far the best) and the wine and drinks were also very good. We didn't bother with any of the hotels night time entertainment as we spent the evenings walking along the beach or sitting in one of the many beach bars.

The Staff were beyond friendly and strived to make sure your holiday was a good one. the Consierges were most helpful. They would call to see if we needed anything like appointments for the spa, but were not overly pushy. the room service was also excellent.

Over the 2 weeks we found the hotel to be a lovely, relaxing resort. No Kids in the resort made a big difference. a perfect spot for honeymooners to relax after getting married.

I stayed in the Casita Suites. Mine was an oceanview and it was perfect. Out on the Balcony you have a bed which I would use every night & listen to the waves crashing before turning in for the night. Then my bed was already turned down with some cute towel creation and the aromatherapy scent I had chosed filling the air. I am a bad sleeper but slept like an angel here.
I also loved the beach beds. Was always so quite out on the beach and enjoyed the relaxing on it while enjoying the ocean. Then the beach butler would come by and bring ice cream. There are so many bars if I wanted to get up and get a drink I didnt have to walk but a few feet.
It was a good clientelle at the hotel. A high class who seemed to all be happy & friendly as well as considerate of others.
If you cant find something you like on the menu then just tell them what you want to eat. I special ordered many of my meals & they always accommodated me. I am a picky eater so this was a big bonus to me.
The fondue restaurant was my favorite.
Didnt make any of the shows but I was really there for the beach but heard they were fun.