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El Dorado Royale: Traveler Reviews


Km 45 Carretera Cancun, Cancun 77710, Mexico
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Incredible experience

El Dorado Royale

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5 of 5 stars
TSteveK   3 contributions
Burlington, Ontario, Canada
Dec 12, 2006 | Trip type: Couples
32/34 found this review helpful

I went to the EDR with my wife December 2 through 9 via Air Transat Vacations. This was our 5th trip to Mexico and our 2nd trip to Mexico without our 2 children (our first was our honeymoon about 12 years ago). Our last trip prior to this one was to the Bahia Principe via Sunwing in February '06. What a disaster that was ( see http://www.tripadvisor.com/MemberProfile-ccu-a_uid.0AB25D538D3AD9AD1528C09C0069A6DA ). It almost turned us off the Mayan Riviera altoghether. The EDR was so good, however, that we've fallen in love with the area all over again. In fact, this was by far the best resort we've ever stayed at, regardless of country or time of year.

I have to pull a "snob" attack here though. We originally booked a garden view room via our travel agent. When we toured the resort upon our arrival, however, we quickly upgraded to an ocean front Casita (#2701). It cost us about $180 extra per night (we're not really strong negotiators), but it transformed what I think probably would have been just an "OK" holiday into one big and enjoyable romancefest.

The room, the view, the service, the food, the extras made this place heaven on earth! Even the things that came along with the Casita upgrade that I thought sounded really tacky at first, like the beds on the beach and the outside showers, were surprisingly cool! Who cares if it rains for an hour or so if you and you're honey can cuddle up on a beach bed, no one else in sight, fully protected from the elements, drinks in hand and watching the waves crash onto the shore? In fact, it almost makes you wish for bad weather!

Some tips....

- If you want to get to know other vacationers, hang out at well attended pool and/or beach bars, go dancing, party a bit, etc. then the garden view or ocean view section is probably best for you.

- If, on the other hand, you want to be the romantic guy your wife/girlfriend always laments at home, then go for the Casita section.

- Coral and sea shells are beautiful things! A beach isn't meant to be a combination pool deck/sand box.

- The weather in this area can be a little wild at times. One minute it's blue skies and the next it's a thunderstorm. Don't worry though, the bad stuff only tends to last an hour or less.

- If you wouldn't think of not tipping a waiter/waitress at home, then why would you consider not tipping a waiter/waitress in Mexico?

- If you're interested in going to see the Mayan ruins at Tulum, you'd probably be better off just renting a car or taking a taxi and going unescorted. You only have to travel straight on one road. Admission at Tulum is only about US$5. However, if you take one of the pre-arranged packages, it will cost you US$80 for 2 people. In addition, the trip will take you three times as long because the bus or van will have to pick up and drop off many other passengers at many other hotels (it took us 2 hours to complete what should have been a 1/2 trip from our hotel to Tulum because everyone else seemed to arrive for pick up at their respective lobbies 10 or 15 minutes late). Also, Tulum is on a cliff overlooking one of (some say "the") best beaches in all of Mexico. If you go on your own, you can swim there for as long as you want instead of just 5 or 10 minutes.

- As you'll read in the other reviews, one of the more popular places to eat dinner at EDR is JoJo's. It's outside by the beach - that's good. It also happens to be butt up beside a bar that's open until 2:00 AM - that can be bad. If people at the bar have had a few too many and get loud, you won't even be able to hear yourselves talk when you're having your "romantic' dinner for two.

- They do try to sell you on a 90 minute "vacation club" presentation. On day 4 they left a note on our door offering a $100 hotel credit for goods or services. On day 5 they left the same note, but offering $150. On day 6, same note but now it was $200. The good part is that they don't bother you with it (at least not much) face-to-face, so it's easy to ignore without getting that anxious feeling if you're one of those people, like me, who sometimes finds it hard in general to say 'no'.

- They seem to be very surprised that Canadians (at least my wife and I) are addicted to caffine/coffee. The coffee they serve at breakfast is really really good. However, it's virtually impossible to get a cup anywhere after 11 AM. Only one restaurant has coffee after that time, and it's really more of a cross between coffee and expresso. We ended up just leaving a note for our maid who left us extra packages of "regular" coffee in our room to make ourselves via the in-room coffee maker. It didn't taste that great, but it did the trick in keeping us awake.

- If you are staying in the Casita section, I strongly encourage you to have breakfast via room service every morning. There is a ton to choose from (ignore the menu) and, with surprisingly few bugs, it's fun to eat out on your deck and watch/listen to the ocean. No cats around like at many resorts, but the birds are kind of raptor like and really enoy being thrown a few pieces of bread or nuggets of granola.

- Even the supplied domestic bottled water is a little salty. If that's going to bother you, you might want to buy an international brand from a store and keep it in your mini-bar.

- Some people seem to hog the newer DVD releases and keep them for their entire stays. Ask the concerage to let you know when title "ABC" is back in and they might lob out a friendly reminder to the person who got it first that there are other guests who would enjoy seeing the flick.

- The free daily bike tour of the resort is really cool (very easy ride and only takes about 40 minutes). Just off the hotel site they show you a couple of real live alligators (or crocs - always get the two mixed up) that live in a nearby swamp/lagoon and a few spider monkeys that they captured/protected when they built the resort.

- The martini bar off the main lobby is excellent (at night)! They really do make a large variety of martini's (e.g. chocolate) and very well if you like that kind of thing.

- The nightly entertainment was the same as everywhere else we've ever been to. If you're a first timer to Mexico, it's kind of amusing. If this is your 2nd+ trip, you probably needn't bother.

- If you do plan on swimming in the ocean, to the left or right of the resort grounds has less coral But, you'll still need to wear swimming shoes.

- My wife's the wine drinker of the family and she got used to what they served for free pretty quickly. We never once experienced anyone trying to upsale us wine.

- We didn't do the romantic lobster dinner for 2 on the beach, but it looked like a blast. I would just point out that it's NOT just you and your love all alone in the middle of a deserted stretch of white sand. It's you and about 15 other couples all placed about 110 or 15 feet away from each other (and right beside JoJo's and the adjacent outdoor bar).

That's it. Enjoy!


-

  • Liked — The bed was more comfortable than the one we have at home!
  • Disliked — We went during rainy season and could have done with a little bet less of it (rain)
  • Tips/Secrets: — The ice cream they serve is better tnan anything I've tried in Canada.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2006
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since February 21, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, People with disabilities, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $718 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
My heart belongs to beautiful Mexico

El Dorado Royale

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5 of 5 stars
kdaot06   8 contributions
Nashville TN
Dec 7, 2006 | Trip type: Couples
21/22 found this review helpful

Well I must say, I had an incredible 8 days in the Riviera Maya. Like many of you searching for a resort to visit, I read the occasional negative review and wondered if I had made the right choice. And indeed, I did make the right choice!!!

Growing up in the south, I am accustomed to "southern hospitality". With that said, the resort staff exceeded my expectations! Compared to everywhere in the world I've traveled, they are the nicest and most courteous. They appear to genuinely enjoy interacting with people (especially tourists).

Many complain of the need to make reservations for dinner. Well, consider the alternative- showing up, along with everyone else, putting your name on a list and waiting an hour or two for a table. When I'm on vacation, I'd rather not stand outside a restaraunt waiting. I prefer a late meal and a walk on the beach before dinner.

The food was excellent. Yes, some meals were better than others, but that is based on personal preference- not quality.

And finally, our wedding. They prepared a beautiful ceremony followed by an intimate dinner with our guests. I worried about nothing, and they handled everything. We enjoyed a nice couples massage in the morning and then my fiance headed off to the pool while I got ready for the wedding. And... they had a few romantic surprises for us after the wedding that I won't spoil for future brides/grooms to be.

I do feel for those guests who had less than desireable stay at the El Dorado Royale, however, I can only sing it's praises.

  • Liked — Friendly staff
  • Disliked — The cable was out, but who travels to Mexico to watch TV!!!
  • Tips/Secrets: — Be leary of Cancun airport and people trying to "help" you, once you are at the resort, you are no longer hasseled
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay November 2006
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since December 07, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway
  • I do not recommend this hotel for Young singles, Girlfriend getaway
  • I selected this hotel as a top choice for Beach / Sun, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $718 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Resort

El Dorado Royale

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5 of 5 stars
darlsay   95 contributions
Philadelphia, Pa
Dec 2, 2006 | Trip type: Friends getaway
26/27 found this review helpful

We were down at the El Dorado from Nov. 23rd thru the 28th for a friends 40th birthday. 3 couples arrived to the hotel around 11:30 am and without even stepping into the lobby we were wisked away to our private check-in with our casita concierge Carlotta. We were given cold towels and champagne. Great start. Only 1 of the 3 casitas were ready which was ours. When opening the door we were thrilled. Outdoor shower, juccuzi for 2, double sinks, private toilet, double closets all very clean. Our Casita was 2719 which was the end Casista. If you want ocean front you must ask for the end casita. If going back we would request the same room or #2619. Our Casita was not swim up. Our friends had a swim up end unit but debris always settled around their chairs and afternoons were in the shade. We liked the sun on our deck. Beach beds were great and plentifull. Chaise lounges plentifull.

Beach: Yes, rocky, not good for walking. We were not bothered by the sand bags. They protect the beach and that is why they are there. Would we go with no beach at all? BEWARE: Do not walk on these bags. My husband & I walked out on the first day and I slipped and fell flat on my back hitting my head hard. He tried to catch me and fell hard hurting his shoulder. They should have signs saying to stay off.

Service: Excellent. Humberto our bartender, Hugo snack guy, Carlotta & Paula our concierges and breakfast waiters at Kampai were just a few to mention. Also Abel, Bartender in the 26 section, fabulous.

Restaurants: Food & Presentations were great. Expect 1 1/2 to 2 hours per meal. Relax and enjoy it. Our favorites were Kampai & Italian. Did not care for the show at Fuentes, boring..
La Fondue was good 1st, 2nd & dessert courses. Entree undesirable. We felt the cheeses did not compliment the food for the entree. For Breakfast we loved Kampai. French Toast & Asian rice with sunny side up egg on top were my favorites. Delicious Bloody Marys that you had to ask for. All of our reservations were made in advance thru Paula the chief conceirge for the casitas. She made our reservations for our group of 6 people each night and 1 night for 10 of us. We had reservation slips on our bed for each night which was nice not having to double check.

Pools: Very cold. They are not heated and with a few cool nights prior to our arrival it was hard to get in. We noticed this throughout the resort, no one in the pools. There is a hot tub in the 26 sections that was nice but also not very warm. Another reason to stay in the 26 section, this was Abels bar.

SPA: Do it!! We did the Casita special which was a 4 hand message, scub & facial. We requested the message to be beachfront and loved it. It was $225 dollars and we did tip $35 on top of that.

Check out was smooth. They called us the night before asking what time we wanted to be picked up and they were very prompt. We checked out before this time and returned our safe Key ($150 if lost) to our concierge. Also don't loose your pillows you will be charged $250 for the casita choice pillows.

I think this is long enough, feel free to e-mail me with casita questions since we really never left that area. We feel this was well worth the extra money and would do it again.

  • Liked — Casitas
  • Disliked — Cold pools
  • Tips/Secrets: — book rest. res. in advance, Ask for individual end unit casita.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay November 2006
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 35-49
  • Member since May 16, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Great pool scene, Tourists
  • I do not recommend this hotel for Young singles, Girlfriend getaway, People with disabilities, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $718 (year-round)
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Good but not fantastic

El Dorado Royale

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3 of 5 stars
MrsSpinly   7 contributions
Hampshire
Nov 30, 2006 | Trip type: Couples
11/25 found this review helpful

Before booking the EDR our party did a lot of reseach and read many reviews and on the occasions we read the bad ones we thought people must have be being a lttle petty and now unfortunetely I have to add not such a glowing review.

We arrived at the EDR after a long flight from the UK and after a slow check we were shown to our room, which was beautiful. We emailed the resort to arrange the first couple of nights dinner reservations as advised by some reviews and even though we received confirmation this was not done so we had an nightmare trying to arrange dinner for the next couple of nights as no restruants had any reservations before about 10pm.

All was well until every morning we were awoken at 5 am by noise outside our room from staff after 3 days we could not cope anymore so asked to move from block 14, we then moved to block 9 fantastic better views closer to the pool until at the end of the day when we returned to unpack all we could smell was sewage so had to move again. We were moved to block 52 which was only opened this year it is a long walk from everything but everyting worked and all was quite so worth it.

Food - Nothing is done in a rush so do not expect fast food and quite often expect cold food as we had more cold than hot.

We liked most resturants apart from frentus, however one night we would have an amazing dinner and then a few nights later in the same place we would have a terrible meal so no consistancy.
Room service is good, fast and hot so no complaints.

Tips - Tips are not necessary but definately help, at times it felt like you could not get anything unless you paid for it.

Overall we did have a really lovely time and spending 24/7 with my huband was priceless. We enjoyed feeding the fish everyday in the sea, just take a bread roll and watch them swim all around. The jacuzzi was fab also and was used most days.

We have travelled to many places in the world but never mexico and unfortunetely the EDR did not meet our expectations for a 5* resort. We were told on many occasion that it was one of the best resort in mexico but we also spoke to many people who had the same issues as ourselves and changing rooms does not seem uncommon.

If you want a relaxing break lots of facilities then this meets the criteria however booking fro the UK it is not the cheapest and I can not say it is value for money.

Sorry if review is negative but all the problems did take the shine of our holiday and as things got better something else we happen taking us full circle.

  • Liked — The bedrooms espcially the jacuzzi
  • Disliked — How long it take to have meals
  • Tips/Secrets: — Book resturants as soon as you arrive
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay November 2006
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since November 30, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Great pool scene
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $718 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Very nice vacation...but not a 5 star resort!

El Dorado Royale

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4 of 5 stars
JYoung736   1 contribution
Tampa, Florida
Nov 30, 2006 | Trip type: Couples
13/23 found this review helpful

We just returned from our stay at EDR where my wife and I celebrated our 15th anniversary. After reading all of the fantastic reviews and building up our expectations, I must say that we were a little disappointed. Don't get me wrong...we definitely enjoyed our trip, but this is not a 5-star resort. My hope is to provide a fairly balanced review that will better prepare others for what to expect...

Visit: November 24 - 29, 2006
Room: Casita 2906 (3 nights) and Casita 2605 (2 nights)
Our Age: mid-30's

The Resort
- The entrance from the main highway and the reception/lobby area are very understated (compared to the other resorts in the area).
- The architecture is beautiful and the grounds are very well-maintained.
- The resort is very spread out. This results in more walking, but it also keeps it from feeling overcrowded.

The Beach
- The palapas in the Casitas section are fantastic.
- The beach is very narrow and difficult to take a walk down (steep slope with lots of rocks).
- The sand is very course and has a mixture of broken shells.
- The large sand bags are an eye sore.

The Rooms:
- The rooms are a good size and the bed was very comfortable
- The water pressure and temperature control for the shower was very poor. The pressure was too low, and the temperature would not stay constant...it would swing every few minutes from really hot to really cold. After being told 2 times that it had been fixed, we switched rooms...and experienced the same issues.
- There was no television reception in the rooms...and the DVD selection was very limited. I would recommend taking your own DVDs (and CDs)...
- There were small bugs/ants in our second room in the bathroom.
- The 29 section of the Casitas is a little nicer (since it is the newest). In the 26 section, the age is starting to show...and the maintenance has not been of the highest quality.

The Food:
- Staying in the Casitas, there were no issues in booking our dinner reservations. We could pretty much get into any of the restaraunts at any time that we wanted.
- In general, the food was fairly good (but too fancy for our taste). Kampai was our favorite for breakfast and dinner. D'Italia took way too long and the food was below our expectation. Dessert at La Fondue was a big disappointment - the white chocolate was way too thin.
- There are no snacks provided in the rooms or for sale anywhere in the resort. So, if you have a craving for sweets or chips, you should plan on bringing your own...

The Staff
- For the most part, the staff was very friendly and the service was great.

The Excursions
- Cancun is very commercialized and construction is in progress everywhere you look. If you do go, we recommend shopping and dining at Plaza La Isla and Plaza Kukulcan. The shuttle from the resort drops and picks up at Plaza Caracol (not very nice), so you will need to take the bus or a taxi to the other malls.
- The Xel-Ha / Tulum excursion was great and well worth it...even with the 2 hour bus ride each way (with EDR being located so far North, the bus stops at many of the other resorts along the way to pick up and drop off - one positive is that you get to see many of the other resorts).
- If we were to go again, we would probably rent a car and drive ourselves...

Hope this helps...

  • Liked — Great architecture and ambiance
  • Disliked — The poor beach conditions
  • Tips/Secrets: — Bring your own DVDs, CDs and snacks
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay November 2006
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since November 30, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers
  • I do not recommend this hotel for Young singles, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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El Dorado Royale Also Known As

  • El Dorado Royale Mexico
  • El Dorado Royal
  • El Dorado Royale Cancun
  • El Dorado Royale Hotel
  • El Dorado Royale Spa Resort
  • El Dorado Royale Resort
  • Eldorado Royale
Address: Km 45 Carretera Cancun, Cancun 77710, Mexico