I stayed at the belair hotel end of feb.09 in Cancun , which was quoted at a 4 1/2*...It is not!!! not even a 3*...the service was horrible !

There are a some good workers but very few. The staff is slighlty rude and unwilling to help . There is only one restaurant available to you and you wait so long for your food its unreal (that's if they even remember to place your order). The sushi bar is a "table with 10 chairs" obviously this does not meet the needs of the customers ! You cannot get food from NOON to 1 in that place. There all closed.

They stop serving coffee AT 9.30am in the lobby , you need to go waste your time at the restaurant and they don't want to give you the coffee cup to take out... WOW ! i had asked for a coffee pot for my room since i had the coffee maker right there! It took 4 days of me constantly going to front desk for me to get it! The best part is that i bought instant coffee at the walmart because the maid service is a lil off . I even bought a coffee plastic mug to lug around. When a customer is willing to BUY,MAKE,AND WASH THEIR OWN CUP for the sake of having a bit of coffee ! That's not a good thing.

The hotel might be pretty and all , but extremely poorly managed , the staff lacks tact! I had a conversation with the manager Mr.Carlos Medina one day, explaining the simple little things that could be changed that would make such a difference : towels in the room ( how many times after the cleaning lady had passed she would forget !) , coffee , steak knives ( they had drawers full of them !), all things the hotel has already , no extra spendatures for them . Really little things.

Lets not even start with the pool and beach accommodations! There was never enough chairs , till one day there was an actual fight on the beach , people stealing each others chairs!!! That day the hotel finally ordered more chairs or took them out of storage , who knows! They finally understood that 30 long chairs when your hotel is at 100% capacity is a problem!

I was charged 40 pesos in my hotel for 2 bottles of water , they hadn't refilled my fridge and it was passed midnight , so they charged me !!! I had the front desk call me a pizza one night for i speak very little Spanish . Do you believe he charged my room $2.00 for a local call that HE MADE because we were hungry!!! Cmon!!!
I get the fact that at midnight they close the bar , but seriously this is not a 4 and a half . AT ALL!!! I have travelled many times to many different places and yes its never perfect but this was to the extreme of horrible.

What a waste of money this trip was. Honestly go travel direct should not sell this hotel to consumers portraying it as a 4 and a half star . Its false , simply false.

My husband and I stayed this hotel for five nights on our first time to Cancun. We were hesitant to go there because of the reviews that we read prior to going however when I read between the lines at what people didn't like, I decided to give it a try and am so so happy that we did. The hotel is beautiful. I loved the size and the feel of it. The rooms are clean and spacious. The beach is beautiful and clean. The water was warm and staff friendly. The food was great ! We only had breakfast so I can' t comment on any other meal but if you like boutique style hotels, it is the best. We checked right in when we arrived and had no trouble ever finding someone if we had any questions. The decor is very pretty. The water on that whole strip is a bit rough so if you are one that likes to wade in the ocean, it won't happen there - not any fault of the property, having said that if you do want to swim the pool is beautiful and large with a swim up bar if you need something to drink while there. The fitness center is nothing much so if that is important to you - you may want to stay somewhere else - People are not going to be waiting on you hand and foot so if you want that you may want to go somewhere else . Again - I can't say enough good about it - we would go back in a minute and recommend this hotel to everyone we know. Hope you go and enjoy as much as we did!

My boyfriend and I got a great deal here. The free breakfast alone is worth the price. This is not a continental breakfast buffet but a real restaurant. Not to mention that the ocean is right there. The pool is so beautiful and there is a bar at the hot tub! There are waiters that come and bring you pina coladas on the beach. And the best part is that there are no children so the pool is aways nice and calm. Even though the hotel was fully booked it was not crouded at all and there were plenty of cozy cushions on the beach to claim (and some umbrellas). It was VERY romantic.

The weather was just perfect from April 8 to April 14, sun and temperatures around 85 degrees F. The Bel Air's location is near the southern end of the Hotel Zone where it was quite windy and the red flags were up the whole time we were there because of the churning waves so there was little access to the sea. Nevertheless the hotel does have a nice pool although I never observed too many taking advantage of it. Most of the guests seemed content to lie in the sun and relax.

The transportation to and from the airport was not included in the package price, but the hotel service was prompt in picking us up and getting us back to the airport on the day of our departure. At our arrival at 1:00 PM, the room was not ready yet so during the couple of hours wait we had lunch.

The hotel appears to be one of the older ones that has somehow survived the effects of hurricanes but it's beginning to show its age. It looks like it's being taken care of, many layers of white paint slowly obscuring details of architecture, and it's kept clean and swept up. The staff is very courteous and helpful, always anxious to assist.

While we were there, we had the all-inclusive plan. Although the food was good, it was the same menus everyday with no variation (like no specials for dinner). Yes, I said menus. This place does not have a buffet, except for some fresh fruit and cold cuts in the morning. The breakfast and lunch menus were the most appealing. We soon became bored with the choices on the Mexican dinner menu and had no interest at all for the Fusion menu. So we ended up going out for dinner 3 of the 6 nights that we were there. There is one excellent place across the street, JC Capitán Seafood Restaurant, but to get to the other restaurants you have to take a taxi or public transportation. It's a good 15 minute ride to the Flamingo Plaza area to give you an idea.

The hotel describes itself as minimalist and that is no exaggeration. First of all everything is white; walls, ceilings, curtains, furniture, bedding, even the building. Red is used sparingly for accents. The Bel Air Collection (collection of what ... I'm not sure) provides most hotel services as well: spa, laundry, massage, a small women's gift shop. Wireless internet is only available in the lobby area.

At night there is no entertainment nor open bar. It's a very quiet place which suited us just fine but I'm sure it would not appeal to the younger crowd and there was certainly nothing for children to do except play in the sand. If you want peaceful and serene then this is the place, far from the party-crowd and night revelers.