This is the worst hotel I have stayed in EVER...and we stay in hotels a lot!

First, I booked online and we decided to go a day early. So, I called and they said that they had lots of vacancy, which is obvious because of the swine flu, violence, etc in Mexico.

We showed up at 11pm after a long bus ride. So, when I went to the "front desk" (which is a students desk set up in the lobby), the guy told me that the price had doubled now because I didn't book online. WOW. On top of that, I paid cash for the night ($117 US vs. the $65 US I paid online) and they didn`t have $3 change for me and said that they`d ``owe me $3``

Then we made our way up to the crappy room that had the pot lights falling out of the ceiling and rusty furniture and food no the floor. I noticed that the pillows were feather and I am allergic to them. So, we called down to the front desk and they said that they don`t have hypo-allergenic pillows and I should sleep ON A TOWEL!! They said they would send some up...never happened.

We went down for breakfast and ordered our $10 US breakfasts. When we got the bill, it came out to $40 US!!! At breakfast, they pointed out the fresh fruit at the table next to us and said to help ourselves, brought around orange juice in a pitcher, and gave us a bread basket with breakfast. Well, the bill came and we were charged $5 US for the bread basket, $5 for the piece of canteloupe I ate off the fruit table that they said was ``included on the menu``, and $2 for each glass of OJ that they poured us!!!! COME ON! On top of that, I paid with cash and they didn`t have change for me and said they would rather I just charge it to the room....

We went to the front desk and complained about the pillows again after sleeping on a towel. The lady there said that they have `never heard of anyone allergic to feathers`in all the time she was at the hotel`` (please...). So, my wife said that she was going to put that on Trip Advisor. Well, about 5 minutes later they came up to me with a letter saying that they were sorry and they magically found pillows..and that they would accept my cash now for bills.

The one day we spent there we were at the pool and beach, which is very nice I have to say, and were again taken. We ordered the food and it was awful and expensive also.

The hotel is crappy, the food is crappy and the service is crappy...unless you mention trip advisor.

One would think that with the current state of Mexican tourism that hotels would be bending over backwards for clients and not gouging them for every dollar they can....very disappointing.

Upon leaving, the hotel asked if we`d like a van to take us to the airport. I obviously said yes and they had their guy drive us to the airport, which was 10 minutes away. When I got out of the van I was expecting something like $10 US as that is what I paid to get there for the bus station, which is double the distance away, and the driver charged me $35 USD!!!!

DO NOT STAY HERE!!! IT`S A GARBAGE HOTEL THAT DOES NOT CARE AND WOULD RATHER MAKE AN EXTRA DOLLAR THAN HAVE A RETURN CUSTOMER.

I do not understand the bad reviews this hotel has. The food is really good, they prepare it for you at the moment. The staff, even if they do not speak perfect english, they try to do their best to help you out. The hotel is very clean. We got a nice ocen view room and the housekeeper did an excellent job. There are some details missing but if you need something, like extra towels or shampoo, just ask for it and they will deliver to your room.
Honestly, for the price paid, is an excellent choice. Do not expect to Four Seasons or Melia accomodations standards but for this price paid you get excellent service, food and clealiness.!!
I do recomment this hotel for people that wants to get excellent location, beach, food, clealiness and cheap price!

I stayed at the belair hotel end of feb.09 in Cancun , which was quoted at a 4 1/2*...It is not!!! not even a 3*...the service was horrible !

There are a some good workers but very few. The staff is slighlty rude and unwilling to help . There is only one restaurant available to you and you wait so long for your food its unreal (that's if they even remember to place your order). The sushi bar is a "table with 10 chairs" obviously this does not meet the needs of the customers ! You cannot get food from NOON to 1 in that place. There all closed.

They stop serving coffee AT 9.30am in the lobby , you need to go waste your time at the restaurant and they don't want to give you the coffee cup to take out... WOW ! i had asked for a coffee pot for my room since i had the coffee maker right there! It took 4 days of me constantly going to front desk for me to get it! The best part is that i bought instant coffee at the walmart because the maid service is a lil off . I even bought a coffee plastic mug to lug around. When a customer is willing to BUY,MAKE,AND WASH THEIR OWN CUP for the sake of having a bit of coffee ! That's not a good thing.

The hotel might be pretty and all , but extremely poorly managed , the staff lacks tact! I had a conversation with the manager Mr.Carlos Medina one day, explaining the simple little things that could be changed that would make such a difference : towels in the room ( how many times after the cleaning lady had passed she would forget !) , coffee , steak knives ( they had drawers full of them !), all things the hotel has already , no extra spendatures for them . Really little things.

Lets not even start with the pool and beach accommodations! There was never enough chairs , till one day there was an actual fight on the beach , people stealing each others chairs!!! That day the hotel finally ordered more chairs or took them out of storage , who knows! They finally understood that 30 long chairs when your hotel is at 100% capacity is a problem!

I was charged 40 pesos in my hotel for 2 bottles of water , they hadn't refilled my fridge and it was passed midnight , so they charged me !!! I had the front desk call me a pizza one night for i speak very little Spanish . Do you believe he charged my room $2.00 for a local call that HE MADE because we were hungry!!! Cmon!!!
I get the fact that at midnight they close the bar , but seriously this is not a 4 and a half . AT ALL!!! I have travelled many times to many different places and yes its never perfect but this was to the extreme of horrible.

What a waste of money this trip was. Honestly go travel direct should not sell this hotel to consumers portraying it as a 4 and a half star . Its false , simply false.

My husband and I stayed this hotel for five nights on our first time to Cancun. We were hesitant to go there because of the reviews that we read prior to going however when I read between the lines at what people didn't like, I decided to give it a try and am so so happy that we did. The hotel is beautiful. I loved the size and the feel of it. The rooms are clean and spacious. The beach is beautiful and clean. The water was warm and staff friendly. The food was great ! We only had breakfast so I can' t comment on any other meal but if you like boutique style hotels, it is the best. We checked right in when we arrived and had no trouble ever finding someone if we had any questions. The decor is very pretty. The water on that whole strip is a bit rough so if you are one that likes to wade in the ocean, it won't happen there - not any fault of the property, having said that if you do want to swim the pool is beautiful and large with a swim up bar if you need something to drink while there. The fitness center is nothing much so if that is important to you - you may want to stay somewhere else - People are not going to be waiting on you hand and foot so if you want that you may want to go somewhere else . Again - I can't say enough good about it - we would go back in a minute and recommend this hotel to everyone we know. Hope you go and enjoy as much as we did!