This hotel is GORGEOUS. I had so much fun in Mexico, and i would not wanna stay anywhere else. I am comming back this summer no doubt about it too. Its so gorgeous, peaceful, and relaxful. The food at the hotel was good, the service was pretty terrible but the food made up for it. The people were very kind and welcoming. I was a little worried because of some of the reviews I read. But I guess everyone is different. The hotel is 10 minutes from everything by bus, not a problem. Love this place, the pool and the beach area is amazing. I have nothing bad to say about this hotel.

Bel Air,
My son and I we were for a short trip to Can-Cun, some friends recommend us this hotel, we were never believe them how amazing, relaxing, peacefully place it is, the view from the room, the pool area, and the BEACH, the staff, the location is perfect, if you want party you can always take the bus to get there, if you are looking for relax.... well stay at Bel Air.

We went on a wild card with gotravel direct -DON'T EVER DO IT -it was supposed to be a 41/2* or better and wasn't even close-started with waiting for food at the non existing pool mexican snack bar that opened when ever they felt like getting to it. Not having enough lounge chairs for us to seat on, not enough servers to serve the guests, the ones that were there couldn't keep up, being all inclusive and having to sign a check every time you wanted something. The pool was so cold you couldn't swim, the hot tub very dirty. The sushi bar was seats in the open lobby that the food came from the same one kitchen so you had the wait for it(it was very good when you got it -credit to the cooks). The 3 restaurants that they advertised in the booklet in the room and on the internet is the same one restaurant-different name for breakfast, lunch, dinner. If you plan on staying a week you will eat everything on the menu at least a couples of times and if you do not like fish then you have a choice of chicken or steak. The servers again are run off there feet having to do the proper 5* dining that they think they are. Different items a few nights or buffet to make a quick meal would be nice. The hotel rooms were nice a can of white paint can make a room look bright and fresh just don't look at the walls to close and the cleaning staff do a good job. I think most of the rooms over look the beach so you get a beautiful view. As someone else had mentioned that end of the beach is very windy so the red flags were up all week. There is no entertainment at all-no music, no playing in the pool, no volleyball, don't plan on staying up one night because that is the night the bar will close early, we were a group of 12 people so we went to other resorts and played volleyball(one of the gang had their own ball) open lobby was uncomfortable in the little chairs and so windy we had to hold our cards from blowing away. Cheap place to stay if you plan on eating at differnt places throughout the week and want to do nothing but read and have a quiet vacation this is the place.

i stayed in this hotel for three nights and i honestly can say that from bottom to top this hotel offering you to completely pleasure and relax. stuff was unbelievable helpfull room cleanlng was almost perfect and the ocean view was gorgeous.ok it was a quite far from the party area but if you spend 7 dollars a day and rent a car you dont have any problem about how far is it to any place yes im not kidding only 7 dollars a day to rent a car...first i read a lot of bad reviews for this hotel but thank god i did not change my mind and i made the reservation i recomend to this hotel especially who looking for some peaceful vacation...