My husband and I have always wanted to go horse back riding and we figured that Mexico would be the perfect place. We booked this excursion through our apple rep through our hotel, and we were looking forward to this excursion. When we arrived to the ranch we were escorted back to the stable area where all the horses were kept, we had a pretty large group with a lot of children and were told that we were going to be divided into two groups, and the group with children were going to go first. It took them over a hour to get the first group out, and then when it was time for our group to go we were told to divide into three groups: non experienced riders, some experience and expert riders. Of course the majority of the riders were inexperienced and have never been on a course before including myself and my husband. Since they have given all the children the horses for non experienced riders we were left with the leftover dangerous horses. It took them awhile to get everyone on the horses, and some people had to switch horses because the first horse they were given was trying to throw them off. My husband was given a horse and they immediately took him off of it, because his horse wasn't getting a long with him. I was the last person to be put on a horse and I think they gave me the worst horse since my horse was led by one of the tour guides. We finally headed through what they call the jungle, which was more like a a bunch of weeds on hard pavement, one of the tour guides kept yelling to stay in a straight line but the horses had a mind of their own and didn't stay in line. The ride down to the beach was pleasant and relaxing, but as soon as we got to the beach the horses started going to crazy and a few people were thrown of their horses. My husband's horse started to gallop and nearly knocked my husband off.
Once we got to the beach they picked the well behaved horses to take people through the water. When I got on the horse to go into the water another horse came up behind it and scared my horse and nearly knocked me off, so I jumped off and was done and went back to relax before we had to head back to the ranch.
Our preparation for heading back to the ranch was a disaster as the workers of the ranch were trying to get people back on their horses, the horses were fighting with each other and were scaring a lot of the people. A few of the girls were scared and said they didn't want to ride back and Nina one of the tour guides took an attitude with them and told them they weren't going to get their money back. I was put on a different horse back to the ranch led by one of the tour guides, I didn't make it very far as my horse started to go crazy and threw me off, I landed on the sand and my entire right side and back is sore and stiff. This happened 4 days ago and I'm still feeling the effects. My husband's horse started to lose control and luckily the photographer on site was able to stop my husband's horse and he was able to get off safely. Luckily my husband and I were picked up by one of the workers on an atv who took us back to the ranch. On our way back to the ranch we saw several people who abandoned their horses and were walking back. One girl thrown of her horse on the concrete pavement and ended up with a concussion and was sent to the hospital. This place doesn't care about the safety of their patrons and should not be able to operate the way they do. If they didn't have enough horses for beginner riders then they should have either told us to come back or refunded our money.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.