Hotel is only 2 yrs old. It is clean and comfortable. Most of staff is friendly and helpful....HOWEVER: Restaurant is closed - Buffet Only for all meals. They gave excuses,but finally admitted, not enough tourists to keep it opened.

First day there was no hot water. Had to have maintenance come up and turn it on.

Second day the Air COnditioning went out at night. After suffering through a hot and humid night I reported to fron desk clerk at 9:30am. At 1:00pm it was still not fixed. No one tried. At 4:30 pm, still no A/C. I visited the desk again and clerk tried to pu me off. No maintenance ever visited room. Finally argued to get the manager. He finally admitted the A/C was out all day in that part of hotel and would not be fixed. Did not even try to notify guests. After pushing, he agreed to move us for the last night. We got to the roon, A/C was on, but no place to store clothing. Not dresser/chest in room. Oh well, at least we had A/C. Until coming back to room at 11pm, the A/C was out again. Maintenance came in ad worked on thermostat to finalyy get some air.

It's not worth staying anywhere you have to fight to get the staff to correct things.

We loved the excellent service and food variety. Also this hotel is right on beach and very close to downtown attractions. Staff is very professional.

would have been great until the end ......Decent stay until our last hour at hotel. Loved everything about the hotel for the price until our belongings;passport, ipod touch, camcorder, bluetooth, camera, and gold necklace were stolen from my bag the last hour there while in hotel bell closet. Manager says hotel not responsiblle(thanks for being a great manager). Had so much trouble trying to get back into U.S.A. without passport and had to obtain special permission.
PS. PLUS THE ANT PROBLEM ON 1ST FLOOR ROOMS

THANKS FOR A GREAT CANCUN NIGHTMARE VACATION

At the beginning I was a little scared about this hotel because of some reviews but honestly if you travel to Cancun in a tight budget this hotel its great. The check in was extremely fast, the lobby and main entrance is very clean, the staff also is very polite and helpful. The room also was very clean, the AC, shower, TV, safe worked fine... the only thing not so fine is that the hall (from the elevator to the room) its similar to a maze/labyrinth. The pool its great but a little cold (not an issue), the bar its near the pool and also the staff there is very polite.

CONS: The beach its bad, its very dirty and there isnt a lot of space available. The price of the beverages its overpriced, I recommend ALL INCLUSIVE.