I was with a group of 22 that stayed at this resort during the week of June 15 – June 22, 2009. I had a Club Room. I have been out of the country 8 times – from cruises to all-inclusive resorts and I have to say this is the worst experience I have had for the following reasons:
• CHECK-IN
o The desk attendant started to give us a pink wrist band and it was only after I asked about our dinner in the room and Lagoon Boat ride that another employee pointed out to her that she gave us the wrong band.
o We were immediately approached by Great Parnassus staff about going to listen to a timeshare presentation down the street at another hotel. I have NEVER had that happen either….AND I didn’t get a chance to get settled before I was approached about going somewhere else
• THE 1st ROOM - 1123
o The shower knob was very difficult to turn and most of the jets did not work
This is surprising considering the age of this resort
o Our room key did not work, we were locked out EVERY time we left the room
We had to go to the front desk a total of five times to get our room key reset, only to have it not work again and again
• We had to chase down maids / maintenance to ask them to let us into the room
We finally requested another room – (one was not offered, we had to ask)
• We personally moved all of our belongings including the champagne, glasses, and fruit
• THE 2nd ROOM – 1127
o Although our first room had chairs on the balcony and in the room, our balcony in this room had no chairs. We had to move the chairs from inside the room to the balcony
o The shower knob in this room was broken, we had to insert the lever to turn it
o The shower doors did not close completely
o There must have been a leak between the wall and the shower because a significant amount of water leaked between the floor and the wall during every shower
This was not because of the doors not closing, that produced it’s own pool of water
o We never received adequate wash clothes or towels
Especially since we had to use towels to soak up the water from showers
o We left our room one day, only to return later in the evening to find our room had not been cleaned
o We had to continually call to have our refrigerator stocked because when we switched rooms, this room did not have a stocked refrigerator – and this should have been included as part of our Club room package
It was finally stocked 2 days later
o The maid took our unopened champagne and although we told the front desk several times, it was never replaced
o The Jacuzzi took forever to fill up
o The vent in the ceiling right above the door leaked water all over the floor. A non-English speaking maintenance man came to fix the vent and started to leave. We had to ask who was getting up the water – which he didn’t understand. Eventually, we were able to signal to him that we needed the pool of water cleaned off the floor
Why he didn’t automatically ask that someone clean the water up is beyond me – were we expected to clean up the water?
• THE FACILITIES AND SERVICE
o I have never been to an all inclusive resort where it was ‘implied’ that you should tip. There was a tip jar at every bar and the bartenders seemed to have attitudes. I tried to tip at previous resorts and was told that they were not allowed to accept tips….I thought the definition of all-inclusive was that tips and gratuity were included!
The bell hops, wait staff, everyone seemed to expect a tip
o The bartenders were not very nice at all….they seemed perfectly okay with ignoring you
The drinks left a lot to be desired…hardly any alcohol was in them
Also, no list of provided drinks or what was in the drinks…again, I have seen this at many resorts I have visited
o The adult pool had a swim-up bar that was not staffed, ever
Every resort I have been to that had a swim-up bar had it staffed
• There was no reason given on why the swim-up bar wasn’t staffed
The other bar at the adult pool closed at 9PM
• If we are adults, why did the bar close at 9?
o How can the ice-cream shop which closed at 10:30PM be open longer than an adult bar?
o The pools did not seem to be cleaned regularly
The Jacuzzis in the adult pool area had visible dirt bubbles floating in them…this was VERY disgusting
• I saw dirt bubbles on more than one occasion too
o None of the restaurants had outside seating ….again, all the resorts I have been to have had outside seating for some of the restaurants
I was very disappointed in my stay at the Great Parnassus, especially since my friend had never been to Mexico. This was a horrible first experience for him. Our group of 22 paid a significant amount of money to this resort, only to receive mediocre accommodations, rude bartenders, and shoddy living quarters. I personally would never recommend this resort to anyone.
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