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ME Cancun: Traveler Reviews


Hotel class 4.0 of 5
Back to ME Cancun
Boulevard Kukulkan, km. 12 | (formerly Melia Turquesa Cancun), Cancun 77500, Mexico
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78% Recommend
4.0 of 5 stars 312 reviews
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Staying at the ME

ME Cancun

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5 of 5 stars
UAL747   1 contribution
Las Vegas
May 7, 2009 | Trip type: Couples
1/1 found this review helpful

Over all I would give this hotel a very favorable rating. The cleanliness was excellent from the common areas to the rooms.
The location of this hotel is great with easy bus access to all major places and it is right across from one of the big malls for those who like to shop and try other restraunts off the property.
The service around the resort from the maids, bellman, waiters, bartenders ect was excellent, as we were treated with the utmost respect at all time. The only complaint in this area would be the front desk staff as they weren't as accomidating or flexible as they should have been.
We had a tour of all the rooms with the luxury ocean view being the favorite, but coming at a large price (but amazing). The rooms on the lagoon side are nice but the view is not comparable with the ocean front rooms unless sunsets are your thing. Highly recommended to get a room on a higher floor as nightly events will keep you up at night so spend the extra money.
We went to most of the restraunts where the food was great and service excellent. We even went back to Salt twice as the seafood was so good. The Beach House was a good value with a spectacular setting and not as pricey as the other venues but still maintaining excellent quality. Over all dining was a great experience on the resort.
The pool was amazing with all the amenities you could want, from drinking to music, to quiet areas, and a separte adult swimming area for those no wanting to deal with rug rats. I would recommend to reserve bali beds in advance or go down to the pool early in order to reserve a pool chair or pool side bed as the resort could definitly use more if the hotel is full.
Over all the stay was great and we would go back.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35-49
  • Member since October 17, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Leonardo_Cuevas, Managment Representative
(Management representative)
Jun 16, 2009
Dear Guest:

We appreciate your valuable comments, since they represent useful feedback to help us identify the preferences of our customers, as well as areas of needed improvement.

I must say that I was rather surprised with /your comments about the reception’s services during check in, since our receptionists are trained to provide an efficient and fast check in, giving at this time the most important information, such as, how to turn on the lights in the room, where to get the beach towels, where restaurants are located, etc., in any case. Please accept my apologies on behalf of the reception team, if the service provided did not meet your expectations.

We all at Sol Melia hope to have the opportunity to welcoming you in a near future to any of our Me by Melia hotels or to any other SOL MELIA property around the world.

Truly yours,


Raùl Petraglia Fàbrega
General Manager
ME by Meliá Cancún
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $180 (year-round)
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ME is best location in the Hotel Zone

ME Cancun

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4 of 5 stars
maggs187   7 contributions
Chicago, Illinois
May 6, 2009 | Trip type: Friends getaway

I just got back from ME Cancun, and although right now Cancun is "not the real thing" because of the Swine scare, for me that did not make a difference. I thought that the location of the hotel was great....not at the very end of the strip by all the crazy bars, but not so far down that it is expensive to take a taxi anywhere (like the Westin). The rooms were nice and spacious and I loved the fact you could open the window, it is a nice alternative to not having a balcony.

The pool was awesome and I loved the adult pool option with the Bali bed rentals. It is a must, especially on the weekends with the DJ...but be prepared to be in your most fashionable wear because that is the crowd that flocks there. We did eat lunch at the Beachhouse for a treat, the total was $50 USD, but my friend and I ordered a frozen drink then shared the ceviche, coconut shrimp and steak wrap.....so I think that is pretty decent price. And you got close to 10-12 large coconut shrimp and a good portion of ceviche. I did not have the opportunity to try either of the restaurants,

Once I find my camera (lost it and supposedly it is being shipped to me), I will load of some photos.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 25-34
  • Member since February 19, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Leonardo_Cuevas, Management Representative
(Management representative)
Jun 16, 2009
Dear Guest:

We want to thank you for your comments regarding your recent stay at our ME hotel.

This modern Contemporary Resort on the Beach has a privileged location, only 20
minutes away from Cancun International Airport, 15 minutes from Cancun downtown
… the best location in the hotel zone, just a few steps from the best shopping,
restaurant and entertainment areas. Nearby golf at the Robert Trent Jones Pok-ta-
Pok 18 hole golf course.

ME Cancún features several outdoor swimming pools with an atmosphere set by
contemporary music and aromatherapy from dawn to the wee hours. On weekends
the energy level escalates at the Maxim music deck in the infinity pool where
guests are entertained with, DJs, Maxim girls, go-go dancers and live
performances.

As you point out, our hotel is designed to raise eyebrows, blur boundaries, tempt, tease and seduce. An
experience beyond mere accommodation, The essence of ME Awakens you.

we woud like to have you back to live the ME experience again, please do not hesitate to contact ME anytime.

Regards.

Raul Petraglia.
General Manager.
ME by Melia Cancun.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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great view with the 'ocean-view' room! =]

ME Cancun

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4 of 5 stars
nurseroc   2 contributions
nurseroc
May 3, 2009 | Trip type: Couples
0/1 found this review helpful

Hotel and staff were great!!!... the only 'bad' thing about this hotel is that it only has 3 restaurants and the food is outragously expensive!!!...

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25-34
  • Member since May 03, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Leonardo_Cuevas, Management Representative
(Management representative)
Jun 16, 2009
Dear Guest:

First of all, we would like to thank you for your preference in selecting our ME Cancun hotel for your vacation, as well as for letting us know about your recent experience.

With reference to the restaurants cost, we offer a culinary experience, we are rather surprised about your comment because carefully selected products compose our gastronomical supply, taking into consideration the diversity of clients who visit our hotel. I must say that the level of satisfaction obtained concerning the quality and variety of breakfast, lunch and dinner services has always been very elevated according to the opinions reflected in our quality questionnaires. Nevertheless, we are sorry that our food did not meet their expectations and their comments will be taken into consideration, we invite you to come back and try again our SILK SALT AND BEACHHOUSE Restaurants.

If you would be so kind to give us another opportunity to host you in the future, I can assure you that we will work diligently to ensure your satisfaction.

We all at Sol Melia hope to have the opportunity to welcoming you in a near future to any of our Me by Melia hotels or to any other SOL MELIA property around the world.

Truly yours,


Raùl Petraglia Fàbrega
General Manager
ME by Meliá Cancún
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $180 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great week at the ME

ME Cancun

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5 of 5 stars
arizona100   1 contribution
arizona
May 1, 2009 | Trip type: Couples

I had visited Trip Advisor and read many of the reviews about the ME in Cancun. Most were very helpful so I thought I owed future travelers a quik review.

My wife and I stayed at the ME for 8 nights (4/19 - 4/27) and really could not have been happier. We had a standard ocean view room on the 6th floor. The room was clean and with the exception of one night we had turn down service with fresh towels. The shower was awesome and we would like to duplicate it in our house. The only thing that would improve these rooms is a balcony but you know that ahead of time so no big deal. The three windows do open so you can hear the ocean 24/7 if you want. I did have to call the front desk about a couple of issues (bathroom sink would not drain properly and the safe needed to be reset) and they were knocking on our door within minutes to take care of them. The service overall was excellent.

We went to the breakfast buffet all but one morning and used the MAS rewards card for the 2x1. Great variety and fresh. The fresh fruit smoothie bar was a favorite along with the omelet and waffle stations. We went in town for dinner every night.

Most days were spent at the pools. The pool side beds were the most comfortable of any pool furniture we have experienced. They are at least the size of a king bed. Several days we did pay $35 for the adult pool Bali beds. The pool water was a refreshing temperature. As stated in other reviews they do have a DJ on Friday, Saturday and Sunday. Not our type of music but it was fine for Friday and Saturday. On Sunday the volumn went way up so we moved to the main pool. Having way too much to drink the night before could have played a role in my decision to move.

We have been on many Mexico vacations so I always get a kick about all the people that complain about the "timeshare/vacation club" sales pressure. We never go to these presentations no matter what they offer and I do not spend much time discussing the offers with them. We just nicely say "no thanks we are not interested" and that is the end of it. They did call the room one time and approached us a couple of times in the lobby. No big deal to us.

We used the fitness room for a couple of workouts. Enough there for a decent cardio or weight workout. They do have Spinning bikes. The classes are $18 but they do not have a regular schedule. You have to talk to the trainer about setting up a class so I did not follow up. We were surprised that they do not have the cleaning supplies to wipe down the equipment. We were told by the receptionist that they do it at the end of the day. Not good. The ME sent me a survey this morning and this is the only thing I thought they needed to address and this comment had nothing to do with the current flu issues going on in Mexico.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50-64
  • Member since May 01, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Leonardo_Cuevas, Management Representative
(Management representative)
Jun 16, 2009
Dear Guest:

At ME Cancun we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of service excellence.

We appreciate your compliments to our staff, as it is due to their effort and dedication that we are able to accomplish our goal - the total satisfaction of our guests.

We all at Sol Meliá hope to have the opportunity to welcoming you to any of our Me by Meliá hotels or to any other SOL MELIA property around the world, in a very near future.


Truly yours,



Raùl Petraglia
General Manager
ME by Melia Cancùn
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $180 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
good stay, problems with fraudulent charges...

ME Cancun

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3 of 5 stars
Isbell   2 contributions
Texas
Apr 30, 2009 | Trip type: Couples
0/1 found this review helpful

Decent place, good service. However, upon returning from our trip, I found over $1400 of pending charges on my credit card, on top of what was already charged for incidentals, etc. from check out. I have emailed the resort, that at one time was so eager to respond to my requests and guess what.... no response. I now have to dispute the charges with my credit card company. What a disappoinment.
The resort itself is clean, our room ( the loft suite) was lovely. The bali bed out on our terrace was perfect for a late afternoon nap. The ocean views were absolutely beautiful. Alma at check in was wonderful. The food is lackluster. Go to Lorenzillos if you like lobster, also the Ritz Carlton has a great restaurant. I would recommend avoiding the 90's techno/dance music. The ocean sounds much nicer... Also, there is "hooters, senor frogs" kind of crowd that hang out by the loud dance music area/ adult pool. If you like Chili's, TGIF, strip clubs and drinking until you vomit, by all means enjoy. If you prefer a more sophisticated/peaceful experience, avoid...
All in all, we had a great time and we were planning a return trip. For the price it's a great little holiday. People that are used to luxury travel, may want to look else where. But if you are looking for a clean. comfortable place with good service (while you're there) this is it. Just remember to check your credit card statement.
I would have recommended this hotel to a friend if the false charges had been taken care of promptly.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35-49
  • Member since January 23, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Leonardo_Cuevas, Management Representative
(Management representative)
Jun 16, 2009
Dear Guest:

I am writing in reference to your letter sent, concerning your stay in our ME by Meliá Cancún Resort in Mèxico.

First of all, I would like to express my gratitude for having taken some of your valuable time to write to us, since our main objective is the continued improvement of our services and comments such as yours, are of the greatest assistance to us in identifying possible problems that may exist throughout our Hotel Company and, subsequently, taking whatever corrective measures may be necessary.

I would like to share with you that at the time that our guests makes check in, we verify their credit card to guarantee extra consumption, also to have open credit in all restaurants, when the credit card is a Visa or Master Card, automatically freezes the amount, if its American Express, the bank only verified, this is a normal procedure in all hotels, and we regret that you see a misunderstanding here.

On the other hand, I am very proud to have received your personal comments, informing us that, besides these incidents, you were satisfied with the hotel in general, that your stay was very enjoyable and that we create a unique experience on your vacation.

Once more, thank you for your valuable comments. We do hope to have the opportunity to serve you here at our ME Cancun Resort or at any other SOL MELIA property around the world. If there is anything at all I can do for you, do not hesitate to contact me; I will be more than pleased to assist you.



Truly yours,

Raul Petraglia.
General Manager.
ME by Melia Cancun.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates ABS:HotelCheckRates-d637389?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $180 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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ME Cancun Also Known As

  • Me Resort Cancun
  • Me Hotel Cancun
Address: Boulevard Kukulkan, km. 12 | (formerly Melia Turquesa Cancun), Cancun 77500, Mexico