The Good - My husband and I enjoyed our stay at the ME the first week of June. The hotel is beautiful. Very upscale feel and we both enjoyed the cucumber melon smell in the lobby. The infinity pool is very nice and being able to swim in the ocean below it was a treat. The a.m. buffet breakfast was very good and offered a large selection of items. The MAS Card really helped; had no problems obtaining the 2 for 1 by using it. The room was nice and I really appreciated the Aveda samples! The shower was great too! Almost forgot, free Internet access throughout the hotel was awesome!!!

The Bad - The walls between the rooms are EXTREMELY thin...felt like our neighbor was in our room talking to us. Noisy hallways at all hours of the night doesn't help one get a good nights sleep and feel refreshed in the a.m. Not exactly what I'm looking for while on vacation. I was also disappointed that while occupancy was down (way down), we were never offered an upgrade to an ocean view room. Personally, I find that strange coming from such a large, successful chain such as the Sol Melia. The lagoon view was lacking and I would not recommend it.

Travelled to Cancun with my hubby to celebrate our 5th year anniversary. The hotel, pool and clear blue waters made a very good first impression on us but everything went downhill from that point on. To mention just a few examples:

-Very rude and pushy sales people. Refused to leave us alone and lied through their teeth the entire time. They told us we'd be getting a tour of the suites and they'd explain to us how to book through the hotel instead of travel agencies and get better deals. We agreed to do it for a spa special (get 2 for 1 treatments). On the morning we were supposed to do this we decided to cancel as we only had a day left and wanted to enjoy some time in the sun. We were told we couldn't get our money back (1560 mxp that we paid for the spa) until our departure day. We were really uneasy about them holding on to our money so we agreed to do an hour tour (supposedly condensed) and still get the spa special. After we did the whole thing and of course decided not to go with any of the "special deals" they offered, we were returned our money and told we couldn't get the special because we didn't do the regular tour!!!! We were called out in the middle of the hotel lobby and chastized for changing our mind by the sales person that planned this whole thing, Roberto. We paid good money to stay here only to be insulted by a less than second rate sales moron! No amount of sunshine could lift my mood for the day - great way to celebrate an anniversary!
-We had continental breakfast included with our stay. We decided to take it in the room one morning to enjoy the view from our balcony. We were prepared to pay a service charge, but oh no, we had to pay for the whole thing plus service charge because we could only take our inclusive breakfast at the restaurant! We were so mad at that point that we just sent it back.
-We decided to pay for one of the bali beds by the pool. The lady in charge walked us to the bed and we paid her. She said she would be right back with our change. 2 hours later, still no change. We finally had to ask her and she said she didn't have any yet. We had to go get change ourselves from the bar that was standing 10 feet from her!!! Absolutely inexcusable for a 5 (???) star hotel.
-And what's up with being called "hey lady". You'd think that the employees of a "5" star hotel would be taught how to address their customers.

These were just few of many incidents that made us think that maybe Cancun is not for us. It might have been just the hotel but we'd think long and hard before ever returning to Cancun and, rest assured, if we do, we will not be staying at the ME.

The hotel was great! Beautiful... Found hotel management a little bit rude...

Over all I would give this hotel a very favorable rating. The cleanliness was excellent from the common areas to the rooms.
The location of this hotel is great with easy bus access to all major places and it is right across from one of the big malls for those who like to shop and try other restraunts off the property.
The service around the resort from the maids, bellman, waiters, bartenders ect was excellent, as we were treated with the utmost respect at all time. The only complaint in this area would be the front desk staff as they weren't as accomidating or flexible as they should have been.
We had a tour of all the rooms with the luxury ocean view being the favorite, but coming at a large price (but amazing). The rooms on the lagoon side are nice but the view is not comparable with the ocean front rooms unless sunsets are your thing. Highly recommended to get a room on a higher floor as nightly events will keep you up at night so spend the extra money.
We went to most of the restraunts where the food was great and service excellent. We even went back to Salt twice as the seafood was so good. The Beach House was a good value with a spectacular setting and not as pricey as the other venues but still maintaining excellent quality. Over all dining was a great experience on the resort.
The pool was amazing with all the amenities you could want, from drinking to music, to quiet areas, and a separte adult swimming area for those no wanting to deal with rug rats. I would recommend to reserve bali beds in advance or go down to the pool early in order to reserve a pool chair or pool side bed as the resort could definitly use more if the hotel is full.
Over all the stay was great and we would go back.