We got a good rate on Travel Zoo so we decided to stay even though the reviews were mixed. This was our third trip to Cancun and first let me say next year may be better because the devastation from the hurrican is still evident. I walked the beach and could not believe the condition of major hotels, so much construction even on the streets, makes it difficult to walk. Now for the 'ME". It is definitly about them not you. Service is horible. Lot's of staff walking around saying hello but when you need something they are no where to be found. On our last night we decided to have a drink at the bar and eat in the hotel. It was early the bar was empty and there were 4 servers behind the bar. Not one came over to take an order. They looked at us several times...nothing. I said to my hubby maybe we are suppose to go to the bar and get it ourselves.."if that's the case don't you think they should say something at least acknowledge us," he said. We waited several more minutes and then walked out...even as they saw us leave no one said a word. Lunch at the outdoor restaurant...a joke. Poor service, limited menu and no fish tacos, after the 2nd day of asking for them the waiter finally said they don't have them and will no longer be serving fish taco's...well why are they on the menu and that should be the first thing you let people know till you get new menus. Stuff like that I could go on and on with. As far as the grounds...lovely. Nice layout and nice beach. Comfy chairs and places to seek shade and drink service was good. After 2:00p.m. you have to start looking for sun by the pool and after 3:15p.m. the beach is your only option. The renovations were nicely done if you like that really contemporary look, even though on a rainy day we had a pool of water on the floor from leaky windows. Amenities were fine no coffee in room, however. Never ate breakfast or had coffee in the hotel because they left you no choice but to have buffet which I don't eat that kind of breakfast. You can't just get coffee and ceral without paying $20.00...not good buisness on their part. The location is great you can walk to many good restaurants. All in all for what we payed it was fine but by no means a 5 star hotel.
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