After reading all of the reviews on here we were very very excited about our trip. And we were not disappointed! Overall the resort is very nice and clean and very well laid out.

Food: Wonderful! You never know what to expect with all-inclusives but it was very good. We loved Asiana the most so we ate there twice. Pelicanos was great for lunch but we didn't really like it for dinner except it was nice to eat by the ocean. Spice was great for both breakfast and lunch but we never ate there for dinner. We did the Tapas one night before dinner and it's not that great but not bad either. Maria Marie was wonderful and the filet was the best. I loved ordering Salmon Carpacio from room service every day.

Drinks: Can't beat top shelf. Lots of great selections and great frozen drinks. And we really enjoyed being able to have canned Coors Lights. Really nice to have red wine that wasn't bad and champagne whenever you wanted.

Service: Great service! Really good english and glad to help you. Elena, the Romance Concierge was wonderful and really helped us out.

Spa: We did a couples massage for 50 minutes for $80 each. Not actually a bad price considering I pay $75 in the states. Very professional and clean and good!

Rooms: We had a swim up suite 106 and it was well worth it for us! We loved having our private time every day until 2pm when the sun does go away. But then we would just head to the main pool to hang out. It is clean and private. We wished we could have been in another set of the swim up suites but no real complaints. I would definitely go back to Royal and do the swim up suite again.

I forgot my good camera so I had to buy some disposables. I'll post a couple of pictures but they do the resort no justice. It was a very nice relaxing trip and I would recommend this place to anyone!

My wife and I stayed at the Royal in Cancun from June 1st to June 12th 2008 celebrating our 17th anniversary. First off, Tripadvisor played a big role in our resort choice and it was a great choice. The Royal surpassed our expectations. We stayed in a Royal Corner Suite which was amazing. They staff was great and the food and drinks were also great. I’d like to say that for those of you worried about some of the negative reviews of The Royal, keep in mind there are some people that can never be pleased no matter what. Rather than enjoying their vacation they nit pick every little thing. Also keep in mind that in Mexico, things move at a slower pace especially compared to the “get it done yesterday” pace we deal with here in the US. It’s not that the service is slow, it’s just not the hyperspeed pace we in the US deal with daily. Heck, you’re on vacation so enjoy the relaxed pace. Isn’t that why you came down here??

The hotel:
As noted, we reserved a Royal Corner Suite and we were a bit concerned as the resort was booked so we didn’t have a choice with the online check in (might have to call the hotel to get the code depending on who you booked with) and we were assigned a smoking room on the activity side of the pools. First off, if anyone smoked in that room you’d never know. While I enjoy a good cigar my wife hates smoke (allergies) and she couldn’t tell it was a smoking room so no problem there. As for the activity side, we were on a corner so the stuff out there never bothered us. Perhaps if we were in a room RIGHT by the pool it might have been an issue but they have pretty thick windows. The room upon arrival was amazing. The towel art, rose petals, cake and sparkling wine were nice. The fondant on the cake sucked but the cake itself was good. The room was made up everyday at the time we requested and turn down happened at the time we requested. If we weren’t quit ready for either, the staff was more than happy to accommodate us. There were even few times they cleaned while we were there and they came in, got the job done and left with the room spotless. We also got treated to the towel art Cancun is known for. Each morning our mini-bar got restocked with soda, beer and water (lots of water). We didn’t drink much of the liquor in the room as the bar had much better drinks. The bottle butler had Absolut Vodka, JB scotch, a tequila that I couldn’t see the label on (but wasn’t too bad) and some kind of rum that wasn’t that good. I drank Don Julio Anjeo and Dos Equis almost the whole time we were there and my wife pretty much stuck with the Mango Tango. The beds were great. At home we have a firm mattress but it may be time to change. The pillow top bed was ultra comfortable, not to soft and not to hard. We both slept great. I should also mention the hammock. They are great for hanging out on the patio if you’re feeling lazy. I actually fell asleep in it one night (the sound of the waves has that affect) and slept there all night and woke up to a beautiful sunrise and a cruise ship on the horizon heading to Cozumel. Never got to cold as the weather is great at night. We also had the option of using the facilities at the Gran Caribe right next door but with all the great restaurants and bars, there was really no need. Something to note about a couple of items the resort claims. Not all rooms have wireless internet. We had a 4’ long CAT5 cable we had to use. Not a huge deal but if you need your laptop, your stuck on a 4’ leash. Not all rooms have a “Magic Box” for room service. Our corner suite which was on an outside corner did not. They would bring in the food and set it up for you or you could take it from them at the door but no “Magic Box”. The servers were polite and discreet.

The staff:
Lomas travel provide the ground transportation and it was great. We had our own Lincoln Navigator from and to the airport. It was only $38 through United Vacations and worth every penny. Upon arrival we were escorted up to the 5th floor concierge where we were provided with sparkling wine, a cool towel and a detailed run down of the resort, the activities and the amenities available to us. We were then shown to our room where our bags were waiting for us. With the exception of the occasional delayed service in the lounge, all the staff from the bar/lounge, to the restaurants, the gift shops, to the cleaning staff was super friendly and more than willing to assist you in anyway. I wish I could remember all their names but the older I get, the worst my memory is. The server in the lounge who waited on us a lot of the time was exceptional. After dinner we’d head to the lounge to watch the show in the lobby and catch the live band in the lounge. After the second night, we had a steady stream of Dos Equis/Don Julio’s and Mango Tango’s flowing to the table once we arrived without even asking. I really wish I could remember her name as she was super friendly and the best server in the lounge. The other person that really sticks out was Geronimo who is a server at Asiana’s. We were at the teppanyaki table and he asked if I wanted some tequila. I said after dinner and when dinner had ended he asked if I was ready for it now. I told him what kind of tequila I liked and he arrived back with a fresh beer and 3 glasses of Don Julio. I sipped on one and then I tried to talk Geronimo into drinking one with me. He said his boss was right behind him but after a bit of prodding he picked up a glasses and with a Salud!, we shot it down with his boss watching. Hey…the guest is always right and the guest wanted him to drink a glass with him.

The Food:
All the restaurants were really good. If you have the option to do the Chef’s Plate…DO IT! I wish we had done it more. I won’t spoil it for those heading down there but I will say the food was great and the intimate atmosphere with only 14 other couples was a great way to make new friends while enjoying some fine food. I normally dislike lamb but the way the chef prepared it has made me rethink my ways. Of course the staff was outstanding.

Pelicano’s is great for lunch if you want an amazing view of the ocean and the sound of the waves while you’re eating. We generally had lunch at Spice which is a buffet style restaurant with good food. You can also get a variety of foods cooked to your order so it’s a great place to balance the kind of meal you want. You can also get cheeseburgers cooked to order which with some fresh made guacamole was great. I don’t know if it’s the naturally raised, grain feed beef they use in Mexico or the fact your surrounded by the beautiful Caribbean ocean but the burgers just tasted better there than in the US. It wasn’t just me as a number of other guests said the same thing. We ate at all the restaurants and found them all to be really good. We ate at Asiana’s a number of times as the sushi is good as is all their food. They have a 24 hour lounge with pour yourself beer, liquor, coffee, etc. They also have snack food which was probably the only weak point at the resort. Some looked like it had been sitting out for a while and wasn’t too good but it’s a great place for a snack and to shot some pool or play ping pong and enjoy some A/C.

This was me and my wife’s first “real” vacation in 14 years without the kids and it would have been disappointing if the resort had been bad. Fortunately, I listened to all the great reviews about The Royal and me and my wife can’t wait to go back. I’m not a picky person but if I pay a fair amount for something, I expect a fair return and The Royal exceeded our expectation. Thank you to all the staff at The Royal for making our 17th anniversary a trip to remember. We highly recommend The Royal.

A few side notes about Cancun. If you’re not up to the long trip or aren’t there long enough to get out to Chichen Itza, the El Rey ruins are just a few kilometers down the road towards to airport. They aren’t as large or spectacular as Chichen Itza but you can get a good idea of what the Mayans built. Costs about $3.00 to get in and is not crowded at all. For shopping, take the bus or a taxi down to Mercado 28 downtown. You’ll get better deals (especially if you like to bargain) than in the hotel zone and you can find out what a “Mexican Minute” is. DO NOT buy any Cuban cigars there or from the people walking the beach. They are all 100% fake. Want some genuine Cuban cigars and a real Mojito, head on down to La Casa Del Habano/Havana Club. It’s just a kilometer or two down the road. It has a nice lounge with good food and drinks. You can also be assured your getting the real deal if that’s your thing. Note that there is a cigar store in Plaza Flamingo right across the street from the resort that appears to be La Casa Del Habano (I think they call themselves The House of Cuban Cigars) but I would highly recommend heading down the road to La Casa. They used to be in the Plaza but moved down the road. Don’t bother paying the outrageous prices in the lobby. Even the Mexican cigars are $$$$ and aren’t that good. The store in Plaza Flamingo has a guy that rolls Mexican cigars while you watch and are only $5.00 a piece and aren’t that bad (for Mexican cigars). For fun food outside the resort, head over to Margaritaville right across the street. Try the nachos and be amazed. The burgers are pretty good as well. Bubba Gumps was fair but overpriced for what you get but it’s vacation so have some fun.

My wife and I stayed at the Royal in Cancun for our honeymoon between June 30th and July 6th! We updgraded to a Swim-up suite (room 135) from a Junior Royal Suite during the online check-in process. The hotel was amazing when you walked in through the doors. We were greeted with a glass of champagne while we waited to check into our room. We only had to wait for a few minutes. During the check-in process, they asked us if we wanted to do a tour of the facility the next day and we would receive a free beach bag and $50 credit to our account. We declined and for the rest of the week, we felt bad for all the individuals that would walk past our pool on those tours! Our room wasn’t ready for us even though we there after 3pm. We weren’t able to get into the room until 4pm, which was slightly annoying. Our room was great. It was very spacious, unbelievable shower, really comfortable bed, and a great view! Unfortunely, we had some unwelcomed guests during our visit. We had a serious ant problem. They were all over the bathroom area. When we called, housekeeping was very slow to address the problem. They had to come 3 different times. Every time, they sprayed our room smelled horrible for hours. The 2nd welcomed guest was water. One morning, we awoke to the floor being soaking wet along with the bedding that was touching the floor. A leak in room 235 caused water to leak from the smoke detector. When we called the front desk, they were very slow to respond. Finally houskeeping arrived to clean up the mess, but we were informed that we have to wait until the couple in room 235 checked out before they would address the issue. Meanwhile, water was still leaking. After 4 hours, I had to call the front desk again to find out if the problem had been addressed in room 235, and it hadn’t. Finally, we received notification that the issue was fixed. This was NOT something that we wanted to deal with on our honeymoon. Lastly, the claim that there is free internet is limited to your own computer. The business center does not have free internet. Granted, it was cheap ($1 for 10 minutes), but their advertising didn’t state that fact. To compensate us for our trouble, they gave us a $100 credit in the hotel , but we didn’t feel that was sufficient. On the bright side, the swim up suite was money. It was really nice to be able to walk off the patio into a pool. We met some really nice honeymoon friends there. Raphel, the beach butler was awesome. He gave good advice for sun screen. The servers outside always took care of us. We tipped sometimes, and sometimes, we didn’t tip. It didn’t really matter, they kept on bringing us Miami Vice’s and Electric Lemonades.
The food was good. We ate at Pellicano’s for dinner once, lunch twice breakfast once. It was very good except for breakfast. The first night there we dined right on the ocean. It was very romantic. We ate at Spice for breakfast a couple of days. It was really good. We ate at Asiana once at the Hibachi grill. It was by far the best food, that we had there. It was a great experience and the steak was very good. Marie Marie was also very good. The last night there, we made reservations at the chef’s plate, which was good as well, but too fancy for our liking. We are common people! The only place that we didn’t eat was Tapa. We just didn’t make it in there. Lastly, if you are tired of the fancy food, order room service. The casear salad, club sandwich and cheeseburger was a staple for us during the week! The one problem with room service, is that they claim it is 24 hours, but it really isn’t. Lunch isn’t served until 12:00pm and you can’t order breakfast after that point.
The hotel’s amenties are very nice. We spent some time in the 24 lounge, which was nice. It had nice fried food, but you couldn’t take any food out the room. It was a nice place because the AC was cranked down low!
We tried the massages at the spa. This was first time that we ever received a professional message. It was really nice!
In summary, the hotel was very nice. It looked great and the swim up suite was awesome, but I think that we would try another hotel in Cancun before we would go back to the Royal in Cancun!

this was my 8th time to visit cancun and i must tell you, i will never stay anywhere else, the royal cancun goes above and beyond the call of duty...it was the cleanest, brightest, most up to date resort in the cancun area, if i couls rate this hotel, i would give it a 10 plus. there was not one thing overlooked, from the rooms all the way to the beaches absolutely FABULOUS!!! we traveled with 12 friends and we were all treated like royalty. i suggest you have as much fun outside as you can because once you get into your room and snuggle up into that cushy pillow top bed with the 12 dream pillows and roses all over it.....ur done!!!!! your have to fight yourself to get out of it.....oh!!! yeah!! the food was excellant, try maria marie and order the fillet, best you'll ever taste and i'm from texas! in a hurry, try spice for the yummiest buffet you will ever have as well.
add 5 days of sunshine and you cant beat this vacation anywhere in the world....cancun rocks and so does the royal cancun.....