Talk about getting spoiled! First of all I have done my fair share of all-inclusives and this has the best food hands down! Everyone was super friendly and accomodating. The rooms are beautiful- all have ocean views! I was there May 25th and 26th 2009 right after the Swine Flu scare and sadly you could tell how that affected the tourism industry in Mexico- no crowds at all. Highly recommend this hotel if you are looking for adults only!

My Girlfriend and I stayed at the Royal in June, 09. Having researched the hotel before we went, I kinda had a good idea on what to expect, both good and bad! Prior to departure I attempted to book in using the hotel's on-line facitily on their web-site, however this was unsuccessful.

On arrival at the Royal, after an extremely long flight from the UK and then the nightmare that was Cancun Airport, all we wanted to do was check in and get to out room. Our bags were taken from the coach by consierge and we were directed to the check-in desk. We were both sat down and eventually offered a glass of Champagne, nothing in Cancun moves at any real pace! On checking-in, I was informed that the hotel had no rooms with a King Size bed available, which I had booked, however a room with this bed would become free in 2 days time. However, if I wanted to UPGRADE I could immediately have a room with a King Size bed. Having previously done my research, I knew that all the rooms in this hotel were to a high standard, so politely refused the UPGRADE invitation. It should also be noted that the price for the UPGRADE originally quoted for the 2 weeks was $250 however on pressing the price dramatically dropped to $140.

The room was fantastic. 2 double beds instead of 1 King Size, however this did not bother us in the slightest. All rooms in the hotel have a Sea View and after speaking to people who did UPGRADE there was absolutely no difference in the room, the only difference being a place at the Chef's Plate restaurant and an alleged i-pod, however many people found it extremely difficult in sourcing this from reception and housekeeping alike!! The room was always kept extremely clean and the turn down service was a mini room clean also, new towels etc. The jacuzzi was also fantastic, however took about 15 minutes to fill up! Samsung flat screen TV and DVD player also in the room along with mini bar, which probably could have been re-stocked more often that it actually was. Minor disappointment was the fact that out room overlooked the lobby so it could get noisy during the show's etc.

The restaurant's and Bar in the Hotel were excellent. All restaurant's served Gourmet food and honestly, there was something for everyone. The Bar was a slight disappointment due to the fact that it is actually just one round bar, sectioned off and named. Therefore one bar equals four bars, if you know what I mean! However the drinks selection is good, premium spirits, but if you want them, you have to ask for them by name! Lager and Beer was ok, however I was expecting a Corona or 2, but the Hotel didnt stock Corona!

The Hotel was always extremely clean, and the staff all very attentive and friendly. The staff do take very kindly to tips, therefore we did tip them almost every night. Roberto from Asiana, Oscar from the Bar and Omar from Nightly Animation all deserve a mention, they were excellent!

Market 28 which is the local flea market, situated in Downtown Cancun, was awful. Nothing but tacky rubbish that I honestly could not bring myself to buy, avoid it at all costs!!

In conclusion, on arrival at the hotel, you will definately be advised to UPGRADE, however, there is absolutely no need and is an added unnecessary expense. All rooms are exceptional and all have a Sea View.

Have fun at the Royal, Cancun!!!

My husband and I decided to go back to this hotel for our belated anniversary trip. We stayed here May 17-20, 2009, during the swine flu scare and the hotel was a ghost town. We were told the hotel occupancy was down by 80%, it was sad, but we made the best of it anyway. We had a Royal Master swim-up suite and it was FANTASTIC. When we checked-in we were sent to the "Romance Conceige" and they were so nice. Due to low turn out they did have a GREAT deal at the spa. All spa treatments were 50% off!!!! I made sure I took advantage of that, sorry back to the room. When you walk in the room there is a sitting area, desk with a espresso machine, a couch, and a large hutch with a frig and snacks in it. Once you walk past the hutch you step down into the "bedroom" where there is a large jacuzzi tub tucked away in the corner. Now for the best part of it all the balcony! You step out and there are two chairs and a small table. When you take about five steps off the balacony you are in own semi-private pool. You actually share this pool with four other suites, but we were the only ones ever out there. If you walk just a few feet in the pool there is a set of stairs you climb and you can get into the public pool. We both would highly recommend this suite. It is a bit more expensive, but it is worth it. They also gave us a small cake and another bottle of champagne for our special day. Thank you for the great food and service, we will return! Happy Traveling!!! :)

I don't want to write a long drawn out review. I will highlight the best and worst of this resort.

The location - perfect
The room - what you see is what you get (every picture online is exactly what you walk into the moment you open that door to your room.
The food - GOURMET everywhere you go. I highly recommend the lamb chops at the Asiana restaurant. There are 6 all inclusive restaurants plus a delicious bakery. The head chef of all the restaurants (Carlos) was always around asking his guests how everything was and what needs to be improved. It's hard to tell him what to improve when you have yet to encounter something that wasn't spectacular.
The pool - big enough for everyone. If you have a corner suite you have your own cabana. But if not, you can usually find a chair. We went during the swine flu scare so maybe that's why I could always find a place to tan.
Service - Everyone speaks English and is always there to answer any questions. If they can't they will direct you to someone who can. ROOM SERVICE is free 24/7! Yup...order steak and wine at 1am and it's FREE! Just be nice and tip.

There is also a lounge that is open 24/7 as well and there is always someone there to make you drinks. There is even a buffet with fresh food to keep you full and entertained all night. There are 2 pool tables, table tennis, and 2 flat screens to watch your favorite teams battle.

Internet is also free...ethernet cable provided.

Best of all...drinks are free!

The negatives....we had to leave.

That's about it. It is the best vacation we've taken and we plan on going every year. Maybe I shouldn't have said all those nice things so other people wouldn't take up our space...jk jk jk.