Our stay at The Royal was beyond compare. Everything from the room, service, food and atmosphere were all exceptional. We have absolutely no complaints and only rave reviews. Our stay was only enhanced by the service from Alberto our concierge on our floor and the waitstaff of Guadalupe, Jessica, Esperanza and Elouisa. We have begun planning our future stay here at The Royal. If you are planning a trip to Cancun you can not go wrong with this all inclusive resort it is truly the essence of excellence.

My boyfriend and I stayed at the Royal from June 13-June 19th for his 25th birthday. Upon arrival to the royal, our bags were taken and he were lead to one of the check in tables and given a glass of champagne each. We met with Armando who went through the whole introduction including telling us what was included and what wasn't as well as giving us our bracelets and asking us how we heard about the hotel. We then were told that there were no rooms with a king bed available but there would be one available in three days. From reading all the past reviews on trip advisor I knew to expect this but since we were going during the swine flu scare I didn't think we would have a problem. Boy was I wrong. We, as well as everyone else that has been through this was offerred to upgrade for more $$! I was furious! Here we were after traveling all day, on my boyfriend's birthday and we could not get the room we booked in February. (somewhat) fortunately my boyfriends' Aunt is the Vice President of the travel agency we used so we quickly got her on the phone. She explained to us that unfortuantely this is how the industry operates and not just this hotel. She advised us to go with the upgrade. After sitting there for an hour and speaking with the manager twice we upgraded to the corner sweet which we originally told was an extra $70 per night but was then given at $20 extra per night.....surprise surprise! Needless to say it was a very frustrating experience and be prepared to go through it. We took it as far as we could and eventually just brushed it off.

The service and the food at this hotel quickly got us back into vacation mode. All of the workers are bilingual and speak English very well. We ate lunch at Pelicano's almost everyday because I wanted pizza and my boyfriend wanted seafood. We had breakfast at Spice every morning because it was buffet. They have waffles, pancakes, french toast and omelettes made to order. We had dinner at Asiana (Hibatchi twice...it was delicious!), Maria Marie (good for steaks) and Pelicano's makes for a romantic dinner because you can grab a table that looks directly onto the beach. We were able to eat at Chef's Plate since we had an upgraded room. The dinner was fabulous and we met some really nice people. The drinks were good (get the electric lemonade) and there are liquor bottles right in your room! There is also a coffee shop with all kinds of coffees and teas with yummy treats and a chocolate fondue fountain with strawberries that were usually out during the day. We had room service (which is included and is available 24/7) for breakfast one morning.

I read on previous reviews that the beach is quite small. This is true but we did not find it to be an inconvenience and were always able to find a comfortable spot. We received our own poolside cabana with our upgraded room which was nice but we did not have any trouble finding other seats when we wanted to sit in the sun. There was always a girl walking around asking us if we wanted drinks which was nice because we didn't even have to get up.

We booked through funjet vacations which was partnered through Lomus Travel. Lomus booked us with our para sailing and party hopper package (highly recommend both). There is Margaritaville and Pat O'Briens right across the street and everything else is a quick bus ride away. Take the R1 or the R2 and it's 15 pesos one way for two people. You can get change at the front desk.

In the end we did have a really great vacation but be prepared to go through the ordeal in the beginning. It is wrong what they do and we took it as far as we could but we weren't going to let it ruin our weeks stay.

AMAZING...Love everything about this hotel.

We have just returned from 2 weeks in paradise!! We will definately return to this hotel however we will not book through Thomas Cook.

We booked direct with TC Signature and as it was our anniversary we also booked the Royal service as advertised in the brochure, to entitle us to our own reserved beach cabana, bvlagari bath ameneties, free international calls, free internet,1 hour mini cooper test drive, free green fees and an invitation to chefs plate.

Prior to departure we tried to use the online booking service to reserve our suite alas this didn't work (this was the only hiccup with the hotel itself).

We had paid for flight upgrades with Thomas Cook and although we could have had another holiday for the price of the upgrade we feel that for the sheer comfort and the service the upgrade was well worth every penny. As part of the upgrade your bags are guarunteed to be off loaded quickly which was fantastic. (Avoid speaking to anyone that isn't in a TC uniform at the airport as we thought the Stephanie was welcoming us to Cancun and in fact was just trying to get us to visit a new resort!!!Time shared within 10 mins of arriving a new world record I think)
After been sent to the wrong coach (not mini bus as stated in the brochure) by TC ground staff we then had to wait 1hr 40 mins for everyone else to collect their bags before we could depart!!! Not a good start!

On arrival at the hotel our baggage was taken from us by the concierge who then took us up to our floor (6) to check in with our own personal concierge. We were given ice cold towels and champagne. We were given our little "whats included" list and realised that alot of the extra's that we had paid TC for wern't actually included anymore!! No cabana,calls,internet,bath ammenities,golfing,mini cooper. In fact our Royal service actually got us a bathrobe to lend, slippers and a turndown service!! We were told we could upgrade to a corner suite to receive most of the extras but would have to upgrade to swim up suite (£156/night!!) to receive all the Royal service!! Again not the hotels fault as they had made TC aware that the package had changed earlier in the year.

Our room was breathtaking and exactly as pictured in the brochure complete with double shower and jacuzzi!

We spoke to our Rep Richard regarding the missing parts of our package and after about an hour admitted that there had been a brochure errata that should have been issued prior to our departure advising of the changes to the service. He managed to arrange for us to have a cabana for the remainder of our holiday but then vanished before he could sort out the remiander of the missing services.

The rooms are spectacular,and the cleaners do a great job. Down at the pool you have Ivan, Rafael and Carlos looking after your every need, sunglasses cleaned, fresh towels, llilo's and even when I had got burnt on my back Rafael bathed my back daily until it was better! There was always someone around to get you drinks if you didn't want to go to the pool bar. The left hand side of the pool is the noisier pool, with water gym and volleyball etc however on the right there is the infinity pool and no music so definately something for everyone.

The food was second to none, all the restaraunts were excellent with Asiana being my favouite, Roberto was a great waiter. Carlos also wanders around every restaraunt checking out the everything from preperation to service. He took great pride in ensuring thenguests were well fed!

No shortage of drink choices either, from a martini to a Mango tango or Miami Vice!!

We visited Chichen Iza agin booked through TC, amazing sights but the food on offer on the day was very poor. Be prepared for a very long day, about 6 hours on a coach and 6 hours out in the heat.

We did get a refund from TC ( Chris, a different rep from day 1 was very helpful) for the Royal Service which didnt even cover the cost the 5 calls home.

Had a great time, made great friends and came home feeling like royalty. Thanks to the Royal Cancun.

We will return to this hotel without a doubt but we will not use Thomas Cook again.

Talk about getting spoiled! First of all I have done my fair share of all-inclusives and this has the best food hands down! Everyone was super friendly and accomodating. The rooms are beautiful- all have ocean views! I was there May 25th and 26th 2009 right after the Swine Flu scare and sadly you could tell how that affected the tourism industry in Mexico- no crowds at all. Highly recommend this hotel if you are looking for adults only!