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Elan Resort & Spa Cancun: Traveler Reviews


Boulevard Kukulcan Km 3.5 Esquina Galeon, Cancun 77500, Mexico
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75% Recommend
3.5 of 5 stars 12 reviews
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Relaxation Heaven

Elan Resort & Spa Cancun

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4 of 5 stars
aeternalis   2 contributions
Montreal
Mar 26, 2008 | Trip type: Friends getaway
1/1 found this review helpful

Just came back from Elan Resort & Spa in Cancun with a few friends and we had a terrific time. Arriving in Cancun's Hotel zone, we were somewhat weary of the crowd and noise, but Elan is something different: it is on its own private part of the Laguna, so it is isolated from the frenzy going in on elsewhere in Cancun.
The premises are simply fantastic, food was great, and service was very nice. We went there to relax and get a few days of sun and that's exactly what we got.
Be advised that Elan is not directly on the sea, but on the Laguna: this makes for a more peaceful experience, a private beach, and a possibility to go canoing or kayaking in the laguna. However, there are no waves, the beach is more limited and access to the sea is a little bit more complicated. (if you check Elan's location on a map, you'll see what I'm talking about).
On the down note, we had minor difficulties with room service: messages did not always go through and our room was not made on one of the days. We still however had a great time and found the staff friendly.
Simon

  • Liked — The premisses.
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since March 26, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Older travelers, Families with young children
  • I do not recommend this hotel for Young singles, Great pool scene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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The Elan Resort in Cancun is fabulous!

Elan Resort & Spa Cancun

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5 of 5 stars
debztma   2 contributions
Hoffman Estates, Illinois
Nov 8, 2007 | Trip type: Couples

When we arrived we were given cold drinks and cold towels that felt great on a warm, summer day. Check in was quick and we were escorted to our room.

Your first glimpses are this beautiful Mexican colonial architecture village, with cobblestone streets, fountains, and bright beatiful flowers and landscaping.

Our room was spacious and the decor was lovely. Our meals at La Palapa and Mare Nostrum were excellent, and the service was outstanding. The staff at The Elan catered to our every need, by bringing us drinks by the pool, serving our meals, and looking after our luggage at arrival and departure. Dining in both restaurants was very nice. The massage was relaxing and the Mayan Sauna looked like an interesting experience for the Winter months.

Both beaches and pool areas were beautiful, and the location of this resort is excellent: about 4 miles from the Convention Center and 5 miles from downtown.

I would definitely recommend this hotel to someone who wants to have a relaxing vacation.

  • Liked — Atmosphere and attentiveness of staff
  • Disliked — Spa services are not centralized to one location
  • My ratings for this hotel
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since November 08, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children
  • I selected this hotel as a top choice for Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Elan is a breath of fresh air

Elan Resort & Spa Cancun

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5 of 5 stars
hkymom1216   2 contributions
hkymom1216
Oct 3, 2007 | Trip type: Couples
2/2 found this review helpful

We spent a few days at Elan to celebrate our 25th Anniversary. The resort is lovely. Very different from all the large cookie cutter hotels in Cancun. Elan is a breath of fresh air. You really get the flavor of Mexico. The grounds are beautiful. Attention to detail is important here. The rooms are well appointed, and the staff if very accommodating.

Elan has many options for dining, and the food is excellent. We felt as though we were dining at a fine gourmet restaurant every night. The Spa is lovely. My massage was wonderful. All of the classes at the spa were free, and the instructors were terrific.

Elan is close enough to all the shopping and nightlife. A five minute bus or taxi ride brings you right into all the action.

We would highly recommend The Elan Resort and Spa to anyone looking to enjoy the Mexican culture and relax in the lap of luxury.

  • Liked — small hotel feel
  • Disliked — nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since October 03, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Families with young children
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Relaxation guaranteed

Elan Resort & Spa Cancun

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5 of 5 stars
Martin0   1 contribution
London
Sep 20, 2007
3/3 found this review helpful

I stayed for a week in August. Considering the main strip in Cancun is quite wild Elan offered a peaceful and relaxing experience away from the crowds but close enough to the strip should you want to experience it.
Arriving after a long flight and stop over we swept through big iron gates along an avenue of palm trees. The staff immediately took our bags to our room, we were swiftly bought a drink and cold towels while we checked in. It was a great start and everything else throughout our stay was of the same high standard.
Hurricane season was approaching so there were less guests than maybe they usually have however the layout of the hotel around courtyards meant that it felt quiet and private; I can't imagine it ever feeling crowded. There are plenty of sunbeds, choice of restaurants and a couple of swimming pools and the lagoon. Saw a couple of large stingrays in the lagoon as well as lots of bird and wild life.
We also had a massage in the new spa; didn't see the whole spa but the treatment room for my massage was suitably calming and all their products are local mayan inspired and smelled great.
Food was also excellent; a good choice of international and mexican inspired cooking.
All in all the service and treatment we received at Elan was fantastic. It offers tranquility and relaxation but if you really want the night life you can hit the strip in 5/10 minutes. Great combination.

  • Date of stay August 2007
  • Member since September 20, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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beautiful place!!!

Elan Resort & Spa Cancun

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5 of 5 stars
heidi's mom   1 contribution
May 23, 2007 | Trip type: Couples
2/2 found this review helpful

My husband and I just got back home from a relaxing stay at the Elan Resort and Spa. It is one of the most beautiful places I have ever stayed at! The flowers and attention to detail were amazing! Not all of the facilities were available yet, but I know they will be wonderful! Our meals were delicious! The weather was great! The staff were very attentive and friendly! The massage and facial were delightful! I can't wait to go back for our 30th anniversary next year!

  • Liked — cleanliness, attention to detail,the food!!!
  • Disliked — not everything was open yet,nothing to do after dinner.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since April 22, 2004
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Elan Resort & Spa Cancun Also Known As

  • Elan Hotel Cancun
Address: Boulevard Kukulcan Km 3.5 Esquina Galeon, Cancun 77500, Mexico