We stayed at EPM May7th-14th, 2008. After careful review of many destinations to have our wedding we chose Excellence Playa Mujeres. We have no regrets after our experience. We would like to share our experience for other couples considering a destination wedding. From the beginning correspondence with the resort was always prompt. As you know as the bride you have many questions, and concerns about the most important wedding day. You want perfection! Well I had the pleasure of having Mrs. Nayeli Ugarte to handle all the details of our wedding. Mrs. Ugarte is the up most professional in doing her job. She was an excellent wedding planner, and she made our day very special by her attention the smallest detail. On the day of our wedding she even help with getting me into my corset gown I would have never been able to get into by myself. My husband and I went solo with no guests. My husband was given a room on our wedding day to allow me privacy so we would not see each other until the ceremony. Mrs. Ugarte arrived to present me with a beautiful diamond journey pendant from my husband before the ceremony. I was deeply touched by his thoughtfulness. The wedding gazebo is beautiful, and our building was next to the gazebo so I was able to watch other weddings from our balcony. We upgraded to the Excellence club to receive our wedding for free. We stayed in room #9358. Brides try to stay in building 9 because it is a short distance to the gazebo. I could not imagine having to walk a long distance in the heat, and humidity. The gazebo area is small if you are going to have guests attend the wedding so take that into consideration. You can also decorate the gazebo with flowers at an extra cost. We chose to have our wedding dinner at Chez Isabelle the French restaurant. Upon our arrival they played "Here comes the Bride" to our surprise, and delight. Our table was decorated with flowers. My husband chose the steak, and I have the duck, and it was the best meal we had the resort. You can purchase wine with your dinner for a cost. The restaurant promised to deliver our cake to our room, and we never received the cake. We called Mrs. Ugarte and she had another wedding cake made for us, and delivered it with a bottle of champagne. We also had set up the free wedding breakfast in bed, but it was never delivered. We had to order room service because they forgot. Our suite was decorated with rose petals, the beautiful swans, and banner on our wedding day when we returned.

COMPLAINTS
Our complaints are minor that the maids were not consistent in cleaning our rooms, and the constant interruptions at the door to clean the room. There were no signs to hang on our door to ask to not be disturb. During our stay we had quite a few interruptions when we took our afternoons siestas. Once they came to spray the rooms for bugs. As everyone here has advise use the safe for the valuables in your room.

Our least favorite place to eat was the Flavor Market. Disgusting!
One word of warning about the photography company presently contracted by the resort. The photographer who shot our wedding was inexperieced and it show in the pictures. My husband is also a photographer and he even advised the photographer how to shoot. The contrast was bad, and the pictures we recieved were bad. Your wedding pictures are an important part of your wedding. You get one shot, and no retakes. We were not happy with the photos. You can hire your own photographer, and we regret that we did not. Mrs. Ugarte explained that they are aware of prior complaints about the company they use.

We invite you to view our wedding/honeymoon pictures at:
ewedding.com/site/liznrich/

I just returned home last night after being at the Excellence for 4 days, 3 nights. Our trip was amazing!! I can honestly say I've never been so sad that a vacation has ended! We tried every restaurant and the food was always excellent! I'd recommend The Grill for lunch, and either Barcelona or the French restaurant (don't remember the name) for dinner. The rooms were gorgeous and clean, staff incredibly friendly and funny, spa services wonderful! I went with my boyfriend, sister in law and her husband! There were lots of fun activities at night to choose from and fun activities during the day too by the beach and pool! The views were wonderful. Couldn't have asked for anything more. Can't wait to go back!

My husbond and I stayed at the Excellence Playa Mujeres Resort just north of Cancun from May 1 - May 6 and I appologize that I am just now getting around to writing a review on it! But, it still seems like a dream, because everything was so wonderful!! We wish every day that we could go back and relive it - it was just amazing! We have been taking vacations for our anniversary every year for 28 years and this trip was by far the best one ever. We have stayed at several all-inclusive resorts in Mexico and Punta Cana and been on many cruises, but this beautiful, new resort has the best of everything all in one place.
We had read both good and bad reviews before going and even read about people having their rooms robbed, but I actually left my ipod nano at the pool one afternoon and when I discovered that I had hours later, we called and one of the guys who cleaned at the pool had found it and turned it in and it was returned to me within minutes of calling about it. The resort is like paradise - everywhere you look the landscaping is just beautiful. The hibiscus were in bloom and the grounds are kept immaculate.
When we checked in, we had heard that pretty much everyone was getting upgraded. We didn't get that lucky, unfortunately, and were told that there were no roof top rooms available and that if we wanted to upgrade to an oceanview in the Excellence Club in Block 9 (which was where we wanted to be), we would have to pay $95 more a night. After a while, a girl name Patricia came over and said they were booked up completely but would not look us in the eye, so we knew she was lying. (Steer clear of her, if you see her at check in!) We ended up paying the difference and getting a great room looking out at the ocean and across at Isla Mujeres. This was the only negative thing about the entire stay. It probably was only 20 -50% booked the whole time we were there - we felt like we had the place to ourselves most of the time and never had trouble getting in to any of the restaurants. We always got the same beach bed on the beach and we even made friends with the most wonderful bartender - Abelardo - we will never forget him. We tipped him generously just because he was so great at remembering what we liked to drink and having one ready for us when we returned from kayaking or sailing on the Hobie Cats. The weather was perfect every day and only the last day did any seaweed wash up on the beach, but the guy with the tractor was working diligently at getting it all cleaned up. The food was great and we enjoyed all the choices at breakfast. We could eat something different every morning and most everything we tried was delicious. Our room was always cleaned later in the day, but we were still at the beach or the pools, so this was fine with us. We liked having access to the Excellence CLub lounge where we emailed our daughters each morning. The bed on the balcony was a nice touch and we also enjoyed the flat screen TV. We had heard about channels 49 and 50 and checked them out - this is an all-adult resort afterall!!
Overall, we can't say enough positive things about this resort. We would LOVE to go back again.

Stayed at the EPM with my lovely bride for one full week and we absolutely loved it. (May 26th – June 2nd) I don’t see many guys post on here, so I’ll try and post from a guy’s perspective as much as possible and try not to repeat too many items already addressed by others.

The value in this place is great. Very much recommend it to honeymooners that are both price conscious but still enjoy luxury. Although I will list a few “complaints” I would stay again at this place w/out ANY hesitation.

The resort is NOT in Cancun but actually 20 miles north much closer to Punta Sam, Quintana Roo, Mexico. It just helped me once I could see a satellite view of the place on a map. Also located due East of Isla de Mujeres if that helps.

The resort is a short cab ride from downtown Cancun, but that cab ride can cost you anywhere from $15 to $50 (each way) depending on where you are planning to go.

Although the resort has ample entertainment, we couldn’t resist getting out and exploring more. Just know that with each trip comes a round trip fair of about $30 plus tip.

For the real deal Mexican market souvenir shopping I recommend “Market 28”. That is only $15 ride from EPM and has any and every item you could want to buy. The EPM gift shop is only barely competitive price-wise, but not with selection at all.

Tipping the staff, this is a personal preference, some people told me it was already included in the “all inclusive” cost… but they certainly seemed to appreciate (if not expect) the extra buck or two. The hotel was approx 60% full while we were there so the staff was able to serve us VERY well most of the time. On the weekend occupancy increased and we noticed service time increase as well – guess that goes with territory.

The light switches are really hard to find in the rooms, seems stupid but get the bell boy to show you the ropes on your initial tour. The outlets, American or Euro plugs work fine.

We did not have any issues with theft of personal items but we were quite religious about using the safe in our room – recommend you do the same.

When enjoying beer at the bar… I’d recommend getting draught or “barril” instead of bottle/can because they just seemed colder.

Don’t bother packing beach towels, they have an ample supply already down by the pools & beach. Also don’t pack hangers you’ll have a huge closet stocked w/ as many hangers as you need.

It is the tropics, stay there long and it will rain for sure, bring along some fun items you’ll both enjoy while locked up in your room – cards, DVDs, etc.

Guys if you are going to eat dinner at the EPM restaurants at night, bring long pants as that seems to be the only dress code requirement. You don’t want to look like a dolt by getting turned away at the door.

Speaking of dinner at EPM, we got a nasty bug we THINK came from The Flavor Market. Could have been an issue w/ that food being left out too long, but who really knows. At any rate, we had to buy meds for various reasons while AT the resort like anti-nausea, Pepto, Imodium AD, and Dramamine. They really jack up the prices there, so bring your own just in case you need them.

There are Tx Hold’em Tournaments everyday by the pool, they are friendly cash games dealt by EPM staff and are winner take all. Buyin was $20.

The spa thing might sound girlie, but let me just say it is WELL WORTH going. No worries, they are not going to paint your nails or do your hair… Fantastic and professional, this is a great activity to enjoy w/ your significant other.

Really want to go back soon. Overall, our stay was stress free & dreamlike… resulting in a top notch honeymoon!