We contacted Ben at Mayan Aqua Dive back in Feb. to inquire about diving during the Easter break and made contact again with him 3 days before our trip in April. We booked our dive for the day after we arrived in Cancun so that if we liked it, we would have the opportunity to go again during our 4 days there. He confirmed that he would take us out and would pick us up at the hotel at 11:15 a.m. but to call him at 8:30 just to make sure the time would be okay. We called him that morning promptly at 8:30 only to be told he booked someone else in our place for that day. Never a phone call from him to let us know that he was bumping us. He told us he would take us the next day. Friday, we called again just to confirm our pick up time and was told that because of the wind, he could not take us that day. Again, no phone call from him. At this point, we were frustrated with his lack of communication with us - he had the name of our hotel, our name,and a number to call us but never did. We finally did get to dive with another organization but only once during the 4 days. The kids loved it and really had thier hearts set on going again on the trip. Unfortunately, we had no time left on our vacation.
I was extremely disappointed with the service we got from Ben and his crew. We tried our best to confirm up our plans with him before arriving in Cancun. Be careful!!!!
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