Stayed here from the 18th of February to the 25th. Arrived at 9:30am and needless to say room was not available until after 3pm. Staff at front desk don't speak english very well and don't explain anything to you. We had the 'black bracelets' which were supposed to give you access to more on the resort than the 'purple bracelets' but who knows. The 'purple bracelets' seemed to have the run of the place.
Rooms: quite large , bathroom with two sinks, but very cold and damp with no fan. when you took a shower the humidity stayed in the room all day. Housekeeping was good, although they never showed up the second day. Bar fridge was always stocked.
Food: The buffet restaurant was ok the first few days but after that...YUK Only ate at the Mediterranean a la carte restaurant other than the buffet and quite frankly I think they cart the food from the buffet . Nothing mediterranean about it. We ate out along the strip just to get some variety.
Staff: Not so friendly anywhere. Look miserable and sick of tourists. If you don't tip you get no service and they seem to have a secret code to know who tips and who doesn't. They let each other know. It's a catch-22. Lousy service=no tip No tip=Lousier service.
Beach was beautiful, but you couldn't get a beach chair unless you got up at 5am. Found out at the end that if you tip an employee they'll reserve a chair for you, but whatever. Sat in the dirt most of the time. Again chairs were taken up by 'purple bracelets'.
It's a pretty dead resort all in all. Not much happening. Unless you take tours you'll be bored to death.
Would I go back: No way
Nobody anywhere does anything without a tip, but it's MEXICO..
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