My girlfriend and I stayed on the Grand side 4/3/09-4/11/09. For the money that we paid, it was a great value. Arrived at night and went to check in at a desk(not check in counter). We booked Grand Oasis Viva beach so we were expecting black wristbands. Initially, they wanted to give us purple ones but when we spoke up they gave us black wristbands. Our room was nice with a great view of the pool area and ocean, however, we booked a King and they gave us 2 double beds. We asked about it in the morning and the person at the checkout counter told us they were "full" and would let us know as soon as a king room opens up. Nevertheless, they never did get back to us but we didn't mind our room and decided not to follow through. If we had been more persistent, I feel like they would have moved us. We had a minibar in our room with soda, beer, and bottled water (very important in Mexico). It was replenished every day. Food was good, especially the Mediterranean restaurant (the beef was excellent). We didn't get a chance to try the Mexican restaurant. The regular buffet was good with a decent selection. If you are not very picky, you will find something to eat. We went to the Grand buffet (Rodizio) once but did not like it very much. The buffet was the same as the regular one and the meat was dry and lacked flavor. Drinks were ok but we had access to the VIP lounge (black wristbands) which had premium alcohol (Jack Daniels, Johnny Walker Red, Hornitos tequila). This was a good place to get drinks before going out, although it is usually not very crowded. As far as tipping, we got the feeling that the waiters appreciated tips much more than the bar tenders and after a couple of days we stopped tipping the bar tenders(except in VIP lounge, they were very nice). However, the waiters definitely deserved their tips since they were at work all day and really tried to give good service, especially in the Mediterranean restaurant. Location was good, 10 minute walk to the main bar/club area. However, it is at the top of the 7 so if you are taking a shared shuttle to/from the airport, you might be in the van a while since you will probably be the last to be dropped off and first to be picked up. The main pool area was nice, although sometimes felt a little cramped. The infinity pool is nice and was usually less crowded, especially in the afternoon. The beach was nice, although there are rocks in the water so you need to be careful when coming in. It was very shallow all the way out so you need to crouch if you want to be all the way in. Very calm and no waves/current. We were always able to find beach chairs and we did not wake up in the wee hours of the morning to claim them. A bigger problem was finding a spot in the shade, as most of the cabanas were taken by the time we got to the beach. However, we usually ended up finding a place in the shade.

Things we did not like:
On the first day, we came back to the room around 3:00 to find that it wasn't clean. We found a maid and told her. The room was clean upon our return at the end of the day. We didn't have a problem for the rest of the stay.

Having to pay for a safe. This worked out to about $30 for the duration of our stay but was worth the peace of mind as we left our passports, money, etc in the safe. Although, I feel like a safe should be included in the room rate.

The Grand came with "24 hour" room service which was nice. We ordered it several times and was nice when we got back from going out at the clubs. However, on the day of our flight, our transportation was picking us up at 7:00AM, and the buffet opens at 7:30. The night before we decided that we would order room service in the morning for breakfast. We woke up earlier to do this. I spent 10 minutes calling them at 6:00AM to no avail. When we came downstairs to check out, I asked the person there what time room service opened, he promptly replied that they were open 24 hours. I told him our situation and he called someone over who asked us if we wanted something to eat. By that time it was too late so we ended up eating breakfast at the aiport.

Overall, our stay was good with some minor complaints. If we were to spend a little more we could have stayed at a better resort. However, for the price we paid, we got a great deal.

Just come back from Cancun.We loved our stay.Service is great,food also.Be early for a breakfast they have more to choose.People from oasis complained (smell,leaky toilet).Night shows are very good(not a Las vegas show style.Stay in GOVB(black wristband) you have beer, water and pops in your fridge(take out your beer in the morning from the fridge then you gonna get two more) access to the VIP lounge bar which is open till 1230.You have room service also(no booze but you can order hamburgers ,nachos ...)GOVB is two years old it is not old renovated building like some people claimed.Staying at GOVB you have access to top shelf booze .There is only few good bartenders who appreciate your tips the rest will forget you next day and give you cheap buzz (Aurellio he is a nice guy and girls from VIP lounge bar).La fuente and las lunas are the best .Mexican and Brazilian always empty.Good think is we are very close (walking distance)the night life.People working ther are making only 5 pessos a day.

about small things. We could not find any fault with this hotel and staff. We ate all our meals at the buffet. The staff are attentive, but are very busy clearing the tables and attending to guests, so if you need a drink, get up and ask for one.The food was satisfactory and at times beyond our expectations, the lamb chops were delicious. The location of this hotel is ideal for a quiet and restfull vacation, the beach is beautifull and if you were up before 7:00am you will find a premium spot on the beach. We would grab coffee at the bar across from the buffet and head to the beach. By the way this bar has a coffee machine so coffee can be had anytime of the day, also the snack bar will give you coffee to take out. The room was very clean and had more then enough towels, and "faceclothes" even if we didn't use them. The only downside were the guests that left their drink cups in the sand and around the pool, and smokers that used flower planters as ashtrays. Now that's rude!!!!

The resort was nice, but nothing fabulous. After staying at 5 stars it was a bit of a let down. The pool area was nice but the beach was kind of sad. It's protected and a little out of the way so the there weren't any crashing waves like you would find a little further away.

The rooms were nice, modern and always clean. The bathroom is solid marble and very roomy. We were given "black bands" when we arrived which was nice, but certainly not worth the upgrade if we would've had to pay. There was a separate buffet (which was exactly the same) and a VIP lounge (that was totally empty our entire stay).

All in all the resort was nice, but we probably wouldn't go back. It's definitely not a 4 1/2 star like it says on some reviews. More like a 3 or 3 1/2 at best.